Jim Shorkey Kia Gainesville

I would not recommend Carriage Kia. We went with the purpose of buying 2 cars and arrived approximately 12:30 that Saturday. We knew what we wanted and was ready to buy. They did not have the color that purpose of buying 2 cars and arrived approximately 12:30 that Saturday. We knew what we wanted and was ready to buy. They did not have the color that I wanted for my vehicle. I was told that this wasn't a problem that they could check around and get any color I wanted from another dealer. In the meantime, they asked for mine and my husband's driver license so that could start preliminary paperwork, etc. They asked what price range/payment range was acceptable to us, which we told the salesman. The salesman disappeared for quite sometime. When he returned, we were told they were still trying to locate a red vehicle and were working on finding financing that would be acceptable to us. I asked about our drivers' licenses and was told that they were in the office, he'd be right back. Again, he was gone for a very lengthly time. In the meantime, I started browsing the internet to see if another Kia dealer close by had the color that I wanted and found that they did. At this time, we had been at Carriage for about 4 hours. When the salesman finally showed up, I informed him that Gwinnett had a red Soul and asked about our driver's license again. At which time, he said they were in the office, he'd be right back. Let him check if they could get the red car. At sometime later, he returned without our license, but then wanted to know what it would take for me to be color-blind. In other words, to take the gray Soul that they had instead of getting a red one. I gave him the amount that would "make me color-blind". He said he would go talk to the manager and would be right back. Again, we waited and waited. Finally, about 6:15, he came back (without our license) and said that he had "Good News". Everything had been approved, that the price range/payment range fell within our requirements and we were ready to start signing the contracts. Now at this time, we had been sitting here for 6-6 1/2 hours and were just ready to get everything signed and head home which was about an hour away. Keep in mind, that we were having to sign & co-sign for 2 vehicles. We finally headed home with our 2 new vehicles about 7:30 that evening exhausted. Oh and we did finally get our driver's licenses back. The next day we started looking through the paperwork, now granted we should have looked more closely before signing, but as I said, we had been sitting at this dealership for about 7 hours and just wanted to go home. The purchase price on the sales contract on BOTH vehicles had been marked up about $3000 above the sticker price. Now, remember on mine, I was expecting a discount to be "color-blind". My husband contacted the dealership immediately. They couldn't give an explanation of the price difference, but shuffled us around to a few different people that would not return our calls. Finally, this week, almost a month after the purchase we were essential told, "Oh, well, you should have looked at the papers you were signing better. There's nothing we can do about it". We are talking almost a $6000 markup on our financing. We feel that they kept our license so we couldn't just leave to visit other dealerships in order to find the color I wanted and they kept us all day to wear us down so that when it came time to sign papers we would be in a hurry to get it done and get home. Upon reading some of the other reviews, apparently, taking people's driver license and holding it is common practice. They even forgot to give one guy his license back. On top of everything else, they were unable to find the spare key for one of the vehicles and it had damage to one of the window seals. We were told to be back at the dealership at noon the next day to pick up the key and to have the damage verified so that they will fix it. We were told by our salesman that he would be there then and that he would have the key. We returned the next day to be told that he was not working that day, they knew nothing about the spare key and said that the service department had to inspect the window damage, but they are not there on Sundays. On a good note, the delivery specialist did an awesome job. More

Darrell Lyles my sales person was just great. My wife and I had trouble agreeing on a color combination so Darrell worked tirelessly bringing cars up for our review. We also changed our mind regarding a V6 v I had trouble agreeing on a color combination so Darrell worked tirelessly bringing cars up for our review. We also changed our mind regarding a V6 versus a 4 cylinder. Again Darrell helped us decide on the 4 cylinder. He also let us drive the 4 cylinder for the nite to help us appreciate the driving characteristics. He presented leasing options as well as buying options. He literally spent hours with us and his attitude never faultered from excellent! The first year free service was a nice bonus. Elyse did a super job describing all the vehicles features. I am 69 years old so this is not my first "rodeo". The people at Carridge KIA are the best I have ever dealt with! More

I scheduled an oil change the day before my visit. The service personel were courteous and friendly and the oil change was done in a timely manner. I was also impressed at the commitment to keep my Sporta service personel were courteous and friendly and the oil change was done in a timely manner. I was also impressed at the commitment to keep my Sportage clean with seat, steering wheel and floor mat covers. Thanks Carriage More

I brought my car in for the oil change and this was my third service and as always everyone is so nice, professional, and efficient. Everyone at Carriage Kia is willing to help or just have a friendly con third service and as always everyone is so nice, professional, and efficient. Everyone at Carriage Kia is willing to help or just have a friendly conversation. Jamie is always so professional when I bring my car in, she always asked is there anything she can do or anything I have concerns about regarding my vehicle. Mr. Bryan Roper in the parts department was also very helpful with assisting me with finding the assessories I wanted for my truck. I can't say enough about Carriage Kia's service, product and the friendly professional staff that always makes me feel like family. I was sold when they came all the way from Gainesville to Dunwoody to pick me up when I first wanted to purchase a vehicle. I am a customer for life, love the product, and the staff at Carriage Kia they ROCK!!!! More

The number one reason for the high rating I have given Carriage KIA is the courteous, friendly, but professional service we received from the first contact with staff until we drove away in my new Soul. D Carriage KIA is the courteous, friendly, but professional service we received from the first contact with staff until we drove away in my new Soul. Darryl Lyles gave us all we needed to make an informed decision but we were not overly pressured, which we appreciate so much. We intend to tell everyone about our experience and recommend Carriage KIA! More

My wife and I decided to purchase her a new 2013 Sorento My wife and I decided to purchase her a new 2013 Sorento SX at Carriage Kia. The sales people were great. They were friendly, helpful, and honest. Th My wife and I decided to purchase her a new 2013 Sorento SX at Carriage Kia. The sales people were great. They were friendly, helpful, and honest. They also kept me from making a $2000.00 mistake at another dealership. When the deal was done, we were pleased and my wife was very happy with her new car. I would recommend Carriage Kia to anyone wanting a pleasent experience buying a new car. More

I was actually looking for a low-milage used car. However, by the time we had reached Carriage Kia the realization that I wasn't going to be able to find one at a reasonable price had occurred to me. However, by the time we had reached Carriage Kia the realization that I wasn't going to be able to find one at a reasonable price had occurred to me. Darryl Lyles was outside Kia's showroom and he carried us in to show what they had available. He suggested the Kia Soul. It would meet our needs plus it was new with the 10 year/100,000 mile warranty and was actually priced lower than the used cars that already had lots of mileage that we had been shown at other dealerships. Everyone was so kind and helpful. Chad Calhoun was good enough to pray with us. I already have an appointment at the end of the month for my Soul to be checked out at the service department. Thank you! More

Every visit has been easy, enjoyable and friendly. The staff and amenities are everything I could ask for. I have loved doing business with Carriage Kia! staff and amenities are everything I could ask for. I have loved doing business with Carriage Kia! More

We always have great service at this dealership. It is easy to schedule service and they are always on time. They are available to answer questions about the Sportage and it's warranty. Thanks Carriage I easy to schedule service and they are always on time. They are available to answer questions about the Sportage and it's warranty. Thanks Carriage I know when I send my daughter to have her Sportage serviced you are honest. More

I couldnt have asked for a better experience !!!!!! Everyone was very friendly , I told them the payment range I needed to be in ,they were able to work that for me even when I thought they probably co Everyone was very friendly , I told them the payment range I needed to be in ,they were able to work that for me even when I thought they probably couldn't . They got my payments were they needed to be and didn't try to go higher like has happened from other dealers in the past. I couldn't be more happier with the experience thanks from my hole family. More