Jim Shorkey Kia Gainesville - Service Center

Love This Dealership! I have been a customer of Gainesville Carriage Kia since 2010 and purchased 2 Kia Sorentos during this time. They have always been terrific to work wi I have been a customer of Gainesville Carriage Kia since 2010 and purchased 2 Kia Sorentos during this time. They have always been terrific to work with and try very to please their customers. This is a wonderful dealership and there service department is awesome. Their not perfect, but what's important, is if something isn't right they will do the level best to make it right. That's why I have all service work on my Kia vehicle done by their service dept. I love Alex as my customer sevice rep. He is alway very courteous, patient, and explains the service I am receiving. He willingly answers all my questions. He is great about keeping me informed while the work is being completed. And, I love that the service dept. always washes my car after the service job is done. So nice to get a clean car back:) They never try to sell me something I don't need. Once there was some confusion on my part about needing new brake pads and I was stressing out over whether or not to replace them and which type regular OEM or ceramic to choose. The service manager, Dennis Jackson, learned of my distress and personally came to my aid. Using a model of brake pad levels of ware he demonstrated how to know when it's the right time to replace the pads. Then he personally went and inspected my brake pads, returned showed me on the model the level of ware my pads were at and that there was still some pad left. He said they check my brake pads at next oil change and if it was time to change them he would personally help me decide which type of new pads would best fit my needs. This last service on Dec. 7 Dennis took the time to explain the difference in the 2 types of brake pads, performance and ware difference and pro and cons of each choice. Then he helped me choose the best option for my needs. I really appreciated his help and the fact that he was very sincere in addresding my concerns and took me seriously. What dealership service dept. treats their customers with such esteem? Gainesville Kia is the only one I know of. I'm an older customer and am AWAYS treated with kindness, patients, and respect when I come in for service. I'm forever their customer. I love this dealership, especially their service dept.! More

I had a great experience, very friendly staff Very friendly, got my car back in a short amount of time with complementary wash and vacuum. Drinks and snacks were offered. Staff told me what they d Very friendly, got my car back in a short amount of time with complementary wash and vacuum. Drinks and snacks were offered. Staff told me what they did to my car. More

Excellent Service Everyone was courteous, knowledgeable, efficient, and helpful.Service Consultant, Andrew Aycock was very thorough in informing me of and explaining to Everyone was courteous, knowledgeable, efficient, and helpful.Service Consultant, Andrew Aycock was very thorough in informing me of and explaining to me the types of services which needed to be performed on my car. More

Excellent service Took my car to carriage collision center for repairs after an accident. William Orlando took great care and explained everything to me. I am very happ Took my car to carriage collision center for repairs after an accident. William Orlando took great care and explained everything to me. I am very happy with their work and professionalism. More

Satisfaction Fair. Timely. Realize my need to be fiscally conscious. Respectful of my choices and requests. Friendly. Work to make sure my time waiting in serv Fair. Timely. Realize my need to be fiscally conscious. Respectful of my choices and requests. Friendly. Work to make sure my time waiting in service area is comfortable. More

Awesome experience I love going to Carriage from the time I decided possibly by a car to getting my car from them the service has been amazing. They call and check to se I love going to Carriage from the time I decided possibly by a car to getting my car from them the service has been amazing. They call and check to see if I'm enjoying my car still and if I need anything. I would recommend them to anyone. More

Great Dealership Service person was knowledgeable, helpful, courteous, and I was impressed. I left feeling that I had been treated fairly and that work done was thorou Service person was knowledgeable, helpful, courteous, and I was impressed. I left feeling that I had been treated fairly and that work done was thorough and done in a timely manner More

Quick and easy. Easy and quick to schedule. Able to get a ride to work too. Will be returning for service. The oil change and tire rotation in the morning. Easy and quick to schedule. Able to get a ride to work too. Will be returning for service. The oil change and tire rotation in the morning. More

Very accommodating Scheduled 5,000 mile oil change went very well even though I was delayed in getting there at appointed time. This was my second time to service dept. Scheduled 5,000 mile oil change went very well even though I was delayed in getting there at appointed time. This was my second time to service dept. First time the service manager kindly assisted me in handling a dumb problem that I should have handled myself. First class service all the way. More