Jim Shorkey Nissan of Gainesville

They do not know what customer service is, most definitely, Jeremy the manager does not. Made us wait over 2 hrs on him and he never showed. My husband called the next day to make an appointment bu definitely, Jeremy the manager does not. Made us wait over 2 hrs on him and he never showed. My husband called the next day to make an appointment but at this point everything should have been handled while we were there- or at least the courtesy to follow up yourself with the customer, we had to call him the next day... I will never be back here. They don’t take your word yet you have to take theirs with no proof. They lost a 10 YEAR customer. I would definitely take your vehicle elsewhere, I’m sure you’ll get better work and service maintenance anywhere else simply because you do not matter to them even if the car is under their warranty. More

Great sales & service experience at Shorkey Nissan. We have owned multiple Nissans from many dealers, but have had the best experience at Shorkey with Rain (forgive my spelling error) and Joy. Will def We have owned multiple Nissans from many dealers, but have had the best experience at Shorkey with Rain (forgive my spelling error) and Joy. Will definitely be back More

My 2016 Altima had the CVT transmission fail under the extended Nissan transmission warranty. 36 days after having it towed for repair I finally got it back! So many lies and unreturned calls! Stay awa extended Nissan transmission warranty. 36 days after having it towed for repair I finally got it back! So many lies and unreturned calls! Stay away, stay away! More

I was helped by Daniel Kidd, he is very knowledgeable on the Nissan products. My questions on the Nissan Pathfinder were answered. Thank you Daniel, I would recommend this guy and dealership. the Nissan products. My questions on the Nissan Pathfinder were answered. Thank you Daniel, I would recommend this guy and dealership. More

I have had a part for my air bags on order for several months. I called again today to check if the parts ever came into make the repair. I was put on hold, but no one ever came back with an answer. I cal months. I called again today to check if the parts ever came into make the repair. I was put on hold, but no one ever came back with an answer. I called again and the call was rejected. This effort to get my air bags repaired has gone on since this last February. Do not use this dealership if you want customer service. More

This place is terrible. They make you pay $1995 for a protection plan that you do not want and have no option of taking it off. Why would you put a protection plan for seats They make you pay $1995 for a protection plan that you do not want and have no option of taking it off. Why would you put a protection plan for seats and in/ext protection plan on a used 39k mile car and make someone pay that when they do not want it? I have spoken to the manager Fred and he was no help and said it was based on a month-to-month basis that they can't and will not do anything. Some cars have the protection, and some do not and now a month later now it's an option if you want the protection plan. That doesn't make sense of how it changes month to month on a protection plan that isn't optional to the buyer. They will not answer the phones and will not call you back. I have called multiple times more then 10 and still no answer or response. Interesting story is that Casey Harper said that the protection plan is optional and Fred George the manager said it was not optional, and he will not do anything to help. They do not want to keep customers around for future business all they want is the quick money and to screw over the next one. AWFUL EXPERIENCE AND WILL NEVER GO BACK. They can fix the problem and never will because they don't care about you only your money. This isn't the first time this has been state on complaints from them either. More

Antonio was the seat! Ver friendly and easy to work with. Highly recommend getting his help to purchase a car! Ver friendly and easy to work with. Highly recommend getting his help to purchase a car! More

Bailey give me excellent service in a timely manner and I was very pleased, I would recommend him to My friends. George Long was very pleased, I would recommend him to My friends. George Long More

By far the worst dealership I have ever dealt with. I never write reviews, but this dealership has been so bad, I am writing this in hope that someone else doesn't have to deal with them. Unfortunately I never write reviews, but this dealership has been so bad, I am writing this in hope that someone else doesn't have to deal with them. Unfortunately, my Nissan Titan transmission broke in Helen Ga. I had to tow it to Nissan in Gainesville, Ga. Everyone in the service area was extremely polite and tried helping me. However, they told me my transmission was shot (only 5 years old and 6 months out of warranty). 9,000 dollars for a new transmission, so I ended up trading it in and buying a 2021 Titan. Sales dept. was horrible. Took total advantage of me being out of state. Long story short. They were suppose to cut me a check for a relay switch. 79 dollars. It took over 30 phone calls and 4 months to get it. They were also suppose to send me the second key for the vehicle. It has been over a year. I finally got the key and they said I had to bring it in to my Nissan dealership and they would reimburse me for the key coding. It has been over a month and still no refund. No one calls back, No one has done anything to try to help with this disaster of a purchase. If I could do it all over again, I would have paid the 9,000 and then sold my Titan so I wouldn't have to deal with this extremely poor service at this dealership. More

False online advertising! Fake $500 discount coupon that does not get sent to your email after submitting your details! Adding charges that was not mentioned prior or duri Fake $500 discount coupon that does not get sent to your email after submitting your details! Adding charges that was not mentioned prior or during the sales process. “Care Package”. Posting stickers to the window after car being sold to up charge! Car did not have the sticker on the windshield when we drove it. Because I questioned the charge when signing the documents they put it on the car while we were inside and argued that it was already installed and charged me $1995 for something I don’t want or need! I want to see the cameras!! I asked for a manager and they did not comply to my request! They faked the up charge and manipulated the situation by putting the sticker on the car!! I want my money back for the “plan” you offer that was not noted or mentioned for this vehicle that I don’t want or need!! More