Jim Shorkey Nissan of Gainesville

They do not stand behind their cars. I bought a 2018 Nissan Frontier and within 200 miles the engine light came on. I took it back, they hooked it up, and said that the catalytic conve I bought a 2018 Nissan Frontier and within 200 miles the engine light came on. I took it back, they hooked it up, and said that the catalytic converter needed to be replaced. They said it was on backorder but that it was safe to drive. It went dead in less than 200 more miles and will not crank. I had it towed to the dealer and told them I want to trade it, but they say they have no diagnostic and will not even give a trade in. Their full-time service Advisor told me twice it was on backorder, now they say they have no record. Instead of an understanding manager, I could only talk with his go-between salesman. Very disappointed. They give you the runaround and don't care. I have a $24000 loan and they have the truck and will not say when it can be repaired. Buyer beware. More

Had new key fob programmed. Quick and very accomodating. Nice job Carriage Nissan Will be back Quick and very accomodating. Nice job Carriage Nissan Will be back More

Great experience from the service writer when I arrived to the speed with which they resolved my recall issue. Two thumbs up! to the speed with which they resolved my recall issue. Two thumbs up! More

Last time I went there they put a sticker in my window saying I had to come back for service in 1000 miles. That didn’t seem right so I waited until 2500 more and they basically said I wasn’t due for main saying I had to come back for service in 1000 miles. That didn’t seem right so I waited until 2500 more and they basically said I wasn’t due for maintenance but they installed a new recalled piece. Also for the 2nd time my handle was loose. The first time they glued it then it happened again and they said I had to pay for a new one which made no sense to me. Then they said if it was covered I would have to pay $100. Why didn’t they just fix it in the first place. I said no - just glue it again. More

They are not honoring their warranty even though I have the warranty book from Nissan stating the warranty facts! the warranty book from Nissan stating the warranty facts! More

I’ve been changing my oil there for ever since I bought the car from them and they didn’t inform me that there was a price increase because now they use only synthetic oil. Very upset. I was already upset the car from them and they didn’t inform me that there was a price increase because now they use only synthetic oil. Very upset. I was already upset because I felt like I was being harassed by the advisor with everything from tire rotation to a fuel booster upon checking in. I even said no to using synthetic oil! When I said I would not be returning there and I wouldn’t cry (like another customer did when they wouldn’t take her coupon or so I overheard with their side conversation right as I was standing there) the advisor just said ‘that’s fine’. After waiting almost 1.5 hours without any update. The very unprofessional Michael C was not at my service. More

Came in for routine maintenance and received stellar service. If you need any services, go see Tyler! He's the best. service. If you need any services, go see Tyler! He's the best. More

We we’re treated very professionally and with respect to the type of vehicle we we’re looking for , no pressure to buy something we didn’t want the type of vehicle we we’re looking for , no pressure to buy something we didn’t want More