Jim Shorkey North Hills Chevrolet

The overall rating should be outstanding. It exceeds the highest rating you have on your evaluation form 5 (Great). This was definitely the most pleasant experience I have ever encountered at any car deale highest rating you have on your evaluation form 5 (Great). This was definitely the most pleasant experience I have ever encountered at any car dealership in 39 years of buying or leasing autos and trucks. Over the 39 years, this includes a total of 15 vehicles. Everyone I dealt with at Tom Henry Chevy was professional to the highest degree. Not only the exceptional Sales team but the Service crew too. I was especially impressed by the way Jeff, Wayne, John, and George interacted as to their overall knowledge of their Chevy products but also the highest degree of their honesty and integrity which I rate very highly in anyone's position. If any consumer out there is interested in purchasing or leasing a vehicle, I would highly recommend before doing so, go and visit Tom Henry's dealership especially if you want a Chevy product and an enjoyable time doing so. They are very competively priced and you will be well taken care of with their excellent staff of employees. I can see why they are so successful and in business for over 53 years. It's because they pay close attention to detail and treat their customers with respect, unlike other dealerships I experienced over the years. My only regret is making a huge mistake in not visiting them sooner over my 39 years of buying and leasing. However this will change because the very next time I decide to buy or lease a new vehicle it will be at Tom Henry. This will be passed on to my personal family, friends, fellow co-workers, business associates and anyone I discuss with relating to car/truck sales. Do yourself a favor and get to know a truly great team of friends and business partners at Tom Henry and you will not only be supporting your local business community but will be rewarded with a top quality product. Once again, thanks so much for taking the extra time in helping and assisting me with my decision to purchase a new 2012 Chevy Equinox. GMC should be very proud to be represented by this Chevy dealership of highly classed individuals who were all very personal to me and that goes along way in the memory banks. Thanks again Jeff, Wayne, John, George, Jack, and all your other staff members. I'll be back! Mike Rosswog More

This dealership is the tops! I have been going to it since 1984. Wouldn't go to anyone else. From the time you go in the door until you leave, whether it is for a new car or for service, it is one TOP since 1984. Wouldn't go to anyone else. From the time you go in the door until you leave, whether it is for a new car or for service, it is one TOP NOTCH dealership. Great service. Keep up the great job! More

Tom Henry Chevrolet provides everything a customer wants in a new/used car buying experience. I recently purchased my second new vehicle from this dealership. This dealership stocks "quality" models and in a new/used car buying experience. I recently purchased my second new vehicle from this dealership. This dealership stocks "quality" models and does not skimp on the fatory available options. The colors and styles of their vehicles are the most desireable in the local market. The sales experience is easy at this dealership. I was able to walk about from the lot during normal business without any approach or pressure from sales persons. When I had found a vehicle that I liked, I approached the sales office, where I was greeted by Ross Caruso - Sales Consultant. Ross handled every aspect of the sale in an efficient and open manner. I was happy to learn that Tom Henry accurately valued my trade vehicle and offered me the most money in return for my investment. The entire sale, including the trade of my old vehicle took approximately 2 hours. Upon meeting with Adam the "acting" Finance Mgr., all of my paperwork was complete and ready for signing, taking just a few minutes. The vehicle was prepared and looking great by the time I had completed the paperwork. I was extremely satisfied with the whole experience. During a final vehicle orientation with Ross I learned that the dealership was actually short-handed this day, as the majority of the sales group and real Finance Mgr. were at a corporate meeting learning how to improve the customer experience at their "soon to be built" new dealership. I was impressed that Ross and Adam were able to handle my sale so quickly and without as much as a single glitch. I was further impressed to learn that Tom Henry is investing in a new dealership and obviously training their employees to conduct business efficiently and in a customer friendly manner. I would definitely buy here again. More

My first purchase at Tom Henry was in December 1997, fast forward 14 years and many vehicles later and many visits to service,parts,and oh yes, even the body shop. I would never consider going any where else forward 14 years and many vehicles later and many visits to service,parts,and oh yes, even the body shop. I would never consider going any where else. I have referred friends and family to Tom Henry only for them to also be a satisfied customer. The entire staff goes above and beyond to make us feel more than just a customer, but treats us like family! The only way anyone will experience the atmosphere, friendship and honesty at Tom Henry, is by walking through the front door. I can assure you will be greeted with kindness, a smile and immediate assistance. More

I contacted this dealer through Edmunds "get a quote option". I received a quick response with the information I needed to schedule a follow up test drive and review of the truck I was interested in. Th option". I received a quick response with the information I needed to schedule a follow up test drive and review of the truck I was interested in. This truck purchase was one of the best that I have had. Straight forward no nonsense approach to pricing and presenting the product. No pressure to purchase other offers. The price quoted by the salesman was exactly what I paid. I would purchase another car or truck off this dealership and plan to use there service department. More

This is the second car we have purchased from Tom Henry Chevrolet within the last three years. The Salesman and Service Department have always been more than helpful. Chevrolet within the last three years. The Salesman and Service Department have always been more than helpful. More

The reason that I had to purchase a new vehicle was because I totaled my car (I am OK, my car definitely was not!) and had to get a new one fast. I was referred to Tom Henry and Ross was my salesman. because I totaled my car (I am OK, my car definitely was not!) and had to get a new one fast. I was referred to Tom Henry and Ross was my salesman. My experience at Tom Henry was wonderful. It was never so easy to purchase a vehicle. The staff were professional and friendly, and the dealership has a welcoming atmosphere. Honestly, Ross was the best salesman I have ever worked with. He was not pushy at all. He was friendly, helpful, and very knowledgable about the vehicles. I would recommend Tom Henry to anyone! I would also recommend seeing Ross :) More

I inquired about the 2011 chevy equinox via internet, and Adam responded promptly with an email. I later inquired about trade in values and Adam promptly called me. He took the time to listen to my needs a Adam responded promptly with an email. I later inquired about trade in values and Adam promptly called me. He took the time to listen to my needs and answered some questions. This was a difficult time for me, I was not looking to buy a new car for my enjoyment. I am a recent widow with two small children and I was getting rid of my two cars and buying a reliable new one due to my recent circumstances. Adam was very kind and understanding of my situation. When I met with Adam, he treated me and my brother in law with respect and made a fair deal on my trade-ins. After a little discussion we were able to come to a decent price on the vehichle. The financing was not as easy. I regret that I did not find my own financing prior to purchasing. I was disappointed in the interest rate and lack of relationships with lenders. I do believe I would've got a better rate if I would have taken the time prior to my visit to Tom Henry Chevrolet. Ultimately the dealership worked with me and provided a "tolerable" financing option. I will recommend Adam and Tom Henry to my friends, family and coworkers. I will however recommend they research their finance options first. I am happy with the equinox and will also highly recommend this vehichle. I bought this car based on the safety features, and the onstar. I am a little disappointed that chevy does not offer a better warranty given this car has such high ratings. I did not purchase an extended warranty at this time because the deal on this car did not allow me to spend that money over budget. Had I gotten a better deal I would have purchased the warranty. Again I was very pleased with my dealings with Adam. More

I would not buy a vehicle from any other dealer then Tom Henry. Our the years I have purchased 4 vehicles and have sent relatives and friends to Tom Henry. I have found that no one can beat their deals, ser Henry. Our the years I have purchased 4 vehicles and have sent relatives and friends to Tom Henry. I have found that no one can beat their deals, service department and friendliness. More

This dealership was great! everyone there was very helpful, from the people in the paint shop to the sales people. It was so nice that everyone there helped me pick a color for the painted on stripes helpful, from the people in the paint shop to the sales people. It was so nice that everyone there helped me pick a color for the painted on stripes for my car. thank you! More