Joe Lunghamer Chevrolet, INC.

New lease on a 2018 traverse Today I had the opportunity to lease a new 2018 Chevy traverse from Joe lunghamer. This was my first experience at this dealership and was by far the Today I had the opportunity to lease a new 2018 Chevy traverse from Joe lunghamer. This was my first experience at this dealership and was by far the best leasing experience I've had in 12 years, these being outside the GM company. I truly appreciated being able to work with a woman sales rep as well as the finance specialist. How refreshing to see women in this marketplace who are competent, knowledgeable and caring. Women connect with women and I found both friendly, professional and thorough. Great job, Kati, for a terrific experience. I rode away in my traverse knowing completely how to operate my vehicle and love it. More

Beyond Expectations!! It was all about me from beginning to end!! I knew the car I wanted - first car I have ever chosen for myself. You provided service beyond any I have It was all about me from beginning to end!! I knew the car I wanted - first car I have ever chosen for myself. You provided service beyond any I have received prior!! We had "life happenings" throughout the process and you never added to my challenging opportunities but instead offered comfort. The offer was excellent and the quality of personnel and product amazing!! Thank you!!! Hoping you and yours receive abundant blessings in 2018!!! More

Great friendly dealership I leased a new 2018 Chevy Traverse & I love the friendly people at the dealership, especially our sales person Kati Zarnick. The new lease was effortl I leased a new 2018 Chevy Traverse & I love the friendly people at the dealership, especially our sales person Kati Zarnick. The new lease was effortless due to the hard work by our sales person. We will be customers for life. More

Excellent! It’s always a pleasure dealing with everyone at Lunghamer. Kati made the experience quick and painless. We are very happy with our new Tahoe! It’s always a pleasure dealing with everyone at Lunghamer. Kati made the experience quick and painless. We are very happy with our new Tahoe! More

Exceptional Experience I think this is my 4th car from Kevin. He always makes the transaction super easy. He’s friendly, knowledgeable and always great to work with!! I think this is my 4th car from Kevin. He always makes the transaction super easy. He’s friendly, knowledgeable and always great to work with!! More

Joe Lunghammer Is The Best! I bought my 2012 Chevy Impala brand new from their dealership and I’ve had nothing but great experiences with them. They always take care of my car. S I bought my 2012 Chevy Impala brand new from their dealership and I’ve had nothing but great experiences with them. They always take care of my car. So if I could give them 10 stars I would. More

Horrible customer service The service manager straight up lied about his name and proceeded to tell me it was illegal to wave a deductible. When I disagreed with what he was sa The service manager straight up lied about his name and proceeded to tell me it was illegal to wave a deductible. When I disagreed with what he was saying he began to get disrespectful towards me. I said no problem that I won't be coming back and would be writing a bad review he got right in my face and started yelling at me like I was some child be scolded by a parent. Was very unprofessional. When I talked to another employee I was told that Scott(the service manager) acts like that all the time, that it is just the way he is. Can't believe he has that position with that kind of attitude. Mr Linghamer should re educate his employees about customer service. My self and several of my friends will no longer giving them out business or recommending them to anyone. Just beware once they sell you a car you become second class person to them. More

Poor service Picked up a new Chevy Traverse drove it 600 miles and the touch screen dash controls went out took it back to the dealer and was told I needed to make Picked up a new Chevy Traverse drove it 600 miles and the touch screen dash controls went out took it back to the dealer and was told I needed to make a appointment for service. Fair enough so I set up a appoint for the next day. Dropped the car off did not hear back from the dealer that day called at the end of the day and was told they had not looked at it ? The next day I called to inquire what was going on at 4 pm and was told that they had to order parts and If the parts come in the next day they may be able to fix it . I asked for a ETA when the car would be done and was told when they get the parts it will be done . I was told they are real busy and that was the best they could tell me .Dont buy a car from these guys and dont take your car there for service. More

Complete waste of time! I was looking for a decent winter vehicle on Craigslist and came across a 2004 Grand Cherokee Mike Abbo had just posted. I called Mike but the dealers I was looking for a decent winter vehicle on Craigslist and came across a 2004 Grand Cherokee Mike Abbo had just posted. I called Mike but the dealership was closing soon so we scheduled an appointment for first thing in the morning. I arrived before they opened and Mike showed up on time. The test drive went well even though the Cherokee had a few issues (needed tires and was showing two engine codes). I felt it was still a fair deal and decided to buy it for the advertised price of $2,999 without negotiation. We then headed into his office to finalize the deal. Mike had his manager do the paperwork and and comes back 30 minutes later with "The Final Numbers" handwritten on a sheet of paper. He points out a $169 "Documentation Fee" and a $455 "Dealer Mark Up Fee". That's right... a dealer mark up fee!! What the xxxx is that? Mike tried to get me into negotiations as I has walking to the door but I had zero interest negotiating north of the full advertised price. I don't know if this is standard operating procedure for them or not but my first experience with Lunghamer Buick GMC is certainly the last. More

Dealer did not want to take responsibility I would like to say im very unhappy with the Used car department and the Service department. I just bought a 2008 GMC Sierra last monday from the Used I would like to say im very unhappy with the Used car department and the Service department. I just bought a 2008 GMC Sierra last monday from the Used car lot. during the test drive all was good, Truck checked out good from what i could tell in the 10 min drive. So i decided it was the truck and went ahead and bought it. from there on went down hill. When they brought the truck back out to me the starter started making alot of grinding noise on start ups. So i told my sales guy that i will still take it today but if it gets any worse that i will have to bring it back to get repaired even though it made it through their Used vehicle inspection with it making the awful noise. So a day later i bring it back due to the noise and they tell me that i will have to pay for it out of pocket even though i bought the truck one day ago and it had a 30 day warranty, So i then i told them that if they dont want to take responsibility on the repairs that i will be returning the truck, From there the Used car manage authorizes the repair and come to find out they sound me the truck with THREE OPEN RECALLS ON THE TRUCK STILL. So what ever, they took care of them then. Come thursday i come to pick the truck up and the porter drives the truck to the front for me to take. When i jumped into the truck to take off, i noticed the service stabilitrac, service tire pressure monitor system lights were on along with the wipers freaking out and my key fob not working anymore. So i jump back out and explain to them what is happening and they pull it back into the shop to check it out and 20 min later they come to me saying that what the did to the truck had nothing to do with what was happening and told me i will have to pay for further diag. So i go back to the used car manager and tell him and he then goes back and authorizes the repairs after convincing him that the truck was just bought one day ago with no issues. So more days go by and i dont here anything back from them so i decide to stop up there on Saturday to see whats going on and the service department was already closed so i went to the cashiers desk to see if the work order was closed out already which it was on friday. shaking my head and i got no calls about it. So come to find out when they performed one of the recalls it consisted of permanently removing a module and wiring the wires together and ended up shorting out the body control module causing all my issues. And they wanted to say the truck came in with those issues even though they caused it. So now that i have the truck back after alot of complaining that they should have taken responsibility of from the beginning might have kept me as a customer but not anymore. i will move onto another dealer. I hope no one else gets screwed over like i almost did. More