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Joe Lunghamer Chevrolet - Service Center

Waterford, MI

3.0
9 Lifetime Reviews Review Dealership

9 Reviews of Joe Lunghamer Chevrolet - Service Center

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February 09, 2021

"Great customer service. Regina went above and beyond the..."

- h.trumain2

Great customer service. Regina went above and beyond the make this experience as comfortable as possible and made sure that we were informed throuhout the whole process.

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Recommend Dealer
Yes
Employees Worked With
Regina Eileen Woodard
Feb 12, 2021 -

Joe Lunghamer Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Joe Lunghamer Chevrolet Team

May 28, 2019

"POOR SERVICE"

- Erik

Do not take your vehicle here for service! My car had an issue for a couple days. I stopped driving it and called the next day. The service department was closed for the day. Called first thing next morning which was a Friday. I needed a loaner but they had none available until Monday. They called back Tuesday to tell me my warranty had expired 4 days ago. I called a few times and asked to talk to the service manager. He was never available and didn't return my messages. Finally, I just went there to try to get this resolved. They said there was nothing they could do. I don't believe them. Maybe the worst part is that they did the same repair just 2 months before this!!!! Very poor customer service. I'll never go back.

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Recommend Dealer
No
Employees Worked With
Jeff Neal
December 13, 2018

"Shawn is service is great. Only place I'll go for service"

- Emmies cruise

Shawn in SVS is great. Honored my expired coupon because it was the 1st chance to get here. He didn't have to do that by any means. Very grateful customer.

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Recommend Dealer
Yes
Employees Worked With
Shawn Woods
5.0
Dec 17, 2018 -

Joe Lunghamer Chevrolet responded

Thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Shawn is a great asset and we're thankful to have him on our team. We appreciate your business! Regards, Joe Lunghamer Chevrolet Team

December 04, 2017

"Joe Lunghammer Is The Best! "

- Lyoness723

I bought my 2012 Chevy Impala brand new from their dealership and I’ve had nothing but great experiences with them. They always take care of my car. So if I could give them 10 stars I would.

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Recommend Dealer
Yes
Employees Worked With
Steve
August 12, 2017

"Horrible customer service "

- Don3031

The service manager straight up lied about his name and proceeded to tell me it was illegal to wave a deductible. When I disagreed with what he was saying he began to get disrespectful towards me. I said no problem that I won't be coming back and would be writing a bad review he got right in my face and started yelling at me like I was some child be scolded by a parent. Was very unprofessional. When I talked to another employee I was told that Scott(the service manager) acts like that all the time, that it is just the way he is. Can't believe he has that position with that kind of attitude. Mr Linghamer should re educate his employees about customer service. My self and several of my friends will no longer giving them out business or recommending them to anyone. Just beware once they sell you a car you become second class person to them.

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Recommend Dealer
No
Employees Worked With
Sean Snyder, Brad
October 19, 2016

"Poor service"

- rideiimuch

Picked up a new Chevy Traverse drove it 600 miles and the touch screen dash controls went out took it back to the dealer and was told I needed to make a appointment for service. Fair enough so I set up a appoint for the next day. Dropped the car off did not hear back from the dealer that day called at the end of the day and was told they had not looked at it ? The next day I called to inquire what was going on at 4 pm and was told that they had to order parts and If the parts come in the next day they may be able to fix it . I asked for a ETA when the car would be done and was told when they get the parts it will be done . I was told they are real busy and that was the best they could tell me .Dont buy a car from these guys and dont take your car there for service.

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Recommend Dealer
No
Employees Worked With
Service
July 26, 2016

"Customer service stinks "

- Ted

I went to service at 5 pm today .. I brought my 2015 Silverado LTZ in for a oil change .. I wait outside the door for over 7 mins .. The total srrvice was empty with cars someone sitting at every desk I pull to the front .. Stood there for over ten mins no one help me .. I ask can some one help me please .. One gentleman said I will find someone .. Another 5 mins no one came I ask for the manager I was told he was gone for the day .. Customer relations guy came out with a forget what happen let's move on ...I said do all customer get this treatment . Not wanting use the race card .. He had no explanation.

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Recommend Dealer
No
Employees Worked With
No one
June 25, 2015

"10 year female customer displeased!"

- 10 year female customer overcharged

4.5 hours if labor $50 for part but over the phone quote $600 (more than printed price). Female called for better rate and was quoted $500 her husband called back quoted$450. 10 year customer disappointed and very displeased!!!

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Recommend Dealer
No
Employees Worked With
Aaron and Pete(mgr)
May 18, 2012

"Went in for brake service on a chevy that is certified by..."

- puttnut

Went in for brake service on a chevy that is certified by GM & Dealer. Put a little over 4,000 miles on this car and the brakes go bad. Turns out the Rotors have gone bad. We were told that %40 of the brake pad was left, would we like new bads. You would think that after a little over 4,000 miles there would be more than that left on the pads. When I took the car in for service Eric wanted $50 for the inspection. Now that it is under warranty no cost for inspection but $65.00 for barke pads, how convenient? My worst experience was talking with Eric. He had no concern about my concerns about my car. My wife bought this car not that long ago and I just bought a car from the same sales person. When I called the salesman, Randy he told me to call the Service Manager with my problem, which I did. Well as you can tell things didn't get any better. So when a salesman telles you your car is certified you better find out what that really means. To the Service Department, you have lost me as a customer. To the Sales Department you also have lost my business. Unhappy Customer John

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Recommend Dealer
No
Employees Worked With
Eric Linna & Service Manager and Sales Pro. Randy Jordan
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