Went in for brake service on a chevy that is certified by GM & Dealer. Put a little over 4,000 miles on this car and the brakes go bad. Turns out the Rotors have gone bad. We were told that %40 of the brake pad was left, would we like new bads. You would think that after a little over 4,000 miles there would be more than that left on the pads. When I took the car in for service Eric wanted $50 for the inspection. Now that it is under warranty no cost for inspection but $65.00 for barke pads, how convenient? My worst experience was talking with Eric. He had no concern about my concerns about my car. My wife bought this car not that long ago and I just bought a car from the same sales person. When I called the salesman, Randy he told me to call the Service Manager with my problem, which I did. Well as you can tell things didn't get any better. So when a salesman telles you your car is certified you better find out what that really means.
To the Service Department, you have lost me as a customer.
To the Sales Department you also have lost my business.