Joe Machens Capital City Ford - Service Center

Oil change tire rotation recall I ended up leaving my car because of something that happened with recall. Was provided a rental and no charge. Excellent customer service. Thank you I ended up leaving my car because of something that happened with recall. Was provided a rental and no charge. Excellent customer service. Thank you. More

Customer Service matters Dustin Prenger is an absolute asset to the Machens service department. He is friendly, knowledgeable, and always uses good common sense to make decis Dustin Prenger is an absolute asset to the Machens service department. He is friendly, knowledgeable, and always uses good common sense to make decisions and accommodate customers. More

Very friendly! Only needed a recall repair. All staff were very friendly. The repair would take several hours, but they made sure I knew that. Would highly recommend Only needed a recall repair. All staff were very friendly. The repair would take several hours, but they made sure I knew that. Would highly recommend! More

Good service but an hr for an oil change was a bit long Excellent service but for a full service oil change an hr was a bit long otherwise it would have been a 5 star rating. I will be back Excellent service but for a full service oil change an hr was a bit long otherwise it would have been a 5 star rating. I will be back More

Steve Joplin is Great! Steve Joplin got me in and out in record time! I really appreciate his help, along with Kim Veit and Jeff Clardy in the Service office. Steve Joplin got me in and out in record time! I really appreciate his help, along with Kim Veit and Jeff Clardy in the Service office. More

Lack of Customer Service and Technician Issue Contacted Angie prior to scheduling appointment for estimate on cost to fix my Sync system. She stated I had a warranty for the Sync and there “was no Contacted Angie prior to scheduling appointment for estimate on cost to fix my Sync system. She stated I had a warranty for the Sync and there “was not a time limit” on my warranty. I asked her to double check bc I had called prior to making this appointment and was told the warranty had expired on my vehicle for Sync services. She said yes, warranty is still good without time limit. I scheduled Appt the following Wednesday to bring my vehicle into be worked on. Dropped vehicle prior to 8a which I have to drop off three kids in the morning and it is no easy task getting my vehicle there. Around 12p I still hadn’t heard anything. I called and left message for her to call me back. She calls back and says Sync needs an update and it will cost $256 for the update. I explain to her to she told me the warranty was still available for use and explained the exactly how the conversation went. Then after some discussion she said that she would take care of the cost of the upgrade. She calls back approximately an hour later and tells me technicians were unable to get my Sync to update due to connectivity issues with their system. She stated on the phone my vehicle was communicating fine with the system but for some reason it would not update. She then says you can call next week to schedule another appointment to try again.... No offer to reschedule they appointment or anything. Then whenever I get my vehicle back the piece that is under the console that holds the USB ports and everything together is on top of my dash and the component with the USB outlets is exposed. So my vehicle wasn’t even put back together the way it was when I dropped it off... More

Made my day Everyone was friendly courteous knowledgeable and just nice. They provided transportation we didn’t have to wait. My 102 mother had a blast felt speci Everyone was friendly courteous knowledgeable and just nice. They provided transportation we didn’t have to wait. My 102 mother had a blast felt special. More

Car Recall Repair Dustin and Angie are excellent to work with. The appointment was very soon after I call to say I received the notice of recall. The repair was done Dustin and Angie are excellent to work with. The appointment was very soon after I call to say I received the notice of recall. The repair was done in a timely manner. More

Treated like family Highly recommend this service center. I’m always greeted with a smile and a hand shake. All the associates I encounter are friendly, honest, and willi Highly recommend this service center. I’m always greeted with a smile and a hand shake. All the associates I encounter are friendly, honest, and willing to take the time to talk about what services need to be done to my vehicle. My truck runs like it’s brand new. More