Joe Machens Capital City Ford - Service Center

A great team. Great team. Few delays. Customer focused techs. Attempts to resolve all issues. Everyone is very friendly and if they can’t resolve the matter, conta Great team. Few delays. Customer focused techs. Attempts to resolve all issues. Everyone is very friendly and if they can’t resolve the matter, contacts strange made to appropriate area. More

Not very happy new vehicle and been in shop alot !!!! My car is brand new and been in shop for rear end noise that cannot be figured out by service dept. I'm not very happy with the purchase of my first F My car is brand new and been in shop for rear end noise that cannot be figured out by service dept. I'm not very happy with the purchase of my first Ford vehicle. More

Oil change The oil change was quick and easy. I was back on the road and going about my day. Thanks joe machens ford quick lane service The oil change was quick and easy. I was back on the road and going about my day. Thanks joe machens ford quick lane service More

Terrific service! Very helpful and knowledgeable. Great service! Very helpful and responsive. Always willing to go the extra mile to help a customer! I have been a long time customer and have alway Great service! Very helpful and responsive. Always willing to go the extra mile to help a customer! I have been a long time customer and have always been treated very well from this dealership. Would not consider going anywhere else in Jefferson City! More

Always top notch! From the moment I drove into the service lane all Joe Machens advisors where more then helpful, from the first "How may I help you" to "Have a great d From the moment I drove into the service lane all Joe Machens advisors where more then helpful, from the first "How may I help you" to "Have a great day!" Everyone was more than helpful. I Highly recommend Joe Machens Capital City Ford service dept!! More

Cell phones in the workplace! Machens moved the quick oil over to the main building which now delays the quick oil change. Waiting in line with the service cars so now you mix se Machens moved the quick oil over to the main building which now delays the quick oil change. Waiting in line with the service cars so now you mix service cars with quick oil cars now you’ve got a back up which is what happened to me in the morning. The fact that I was there for 50 minutes trying to get an oil change but the worst thing that I witnessed is the cashier on her cell phone looking at Facebook and texting her friends for a total of 33 minutes. I have tried to get some information on a medium priced new Ford truck and no one has gotten back to me yet. More

Charge System Service Outstanding service. Great customer service and technical expertise. In and out (with an unscheduled emergency) in less than an hour. I will defini Outstanding service. Great customer service and technical expertise. In and out (with an unscheduled emergency) in less than an hour. I will definitely be back More

Paid for oil change when it was not requested in the work Ford does a good job normally. We brought the vehicle in to look at a few items. We did not ask them to change the oil. When we paid for the work an o Ford does a good job normally. We brought the vehicle in to look at a few items. We did not ask them to change the oil. When we paid for the work an oil change was included in the bill. We just had the oil changed less than a week before bringing it into Ford. More

Frustrating I have owned my 2016 F150 for 3 months and it has been in the shop for a month and a half with reoccurring problems. I have owned my 2016 F150 for 3 months and it has been in the shop for a month and a half with reoccurring problems. More