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Joe Machens Ford
Columbia, MO
1,139 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,139 reviews
August 02, 2020
I have bought several vehicles from MACHENS over the years. This last one I just purchased was by far the one they had to work there hardest to get put together. I was More then pleased with the effort years. This last one I just purchased was by far the one they had to work there hardest to get put together. I was More then pleased with the effort put in. Mark in the finance department is Amazing, and Mack In sales works to get the best deal. Highly recommend this dealership to anyone. More
by DW
July 30, 2020
I was planning on getting a vehicle in August, but with the help of Dan and my nephew I came away with a 2020 Escape and love it very much. Great job Dan and staff for helping us out. the help of Dan and my nephew I came away with a 2020 Escape and love it very much. Great job Dan and staff for helping us out. More
by joey827
July 28, 2020
Always great service and quality work I was just having a routine service--oil/filter change, wheel rotation and general checkup. I've always received good service and feel like it's servi I was just having a routine service--oil/filter change, wheel rotation and general checkup. I've always received good service and feel like it's service done right with no corners cut. More
by cftutt
Employees Worked With
I don't recall anyone's name that I worked with.
July 11, 2020
I was sick with cancer did not feel like driving 85 miles you guys sent mike he picked up my car ser it returned it. All taken care of it is a Lincoln so no cost on pickup don’t get rid of that I will use t you guys sent mike he picked up my car ser it returned it. All taken care of it is a Lincoln so no cost on pickup don’t get rid of that I will use that on my next lincoln More
by Werschingmathias
Employees Worked With
Mike york
July 09, 2020
We had some big challenges at 2 Machens locations where we couldn’t get anyone to call us as promised. Bruce at the Ford location is the total reason for the 5 stars! He was Awesome! we couldn’t get anyone to call us as promised. Bruce at the Ford location is the total reason for the 5 stars! He was Awesome! More
by Fishingfury
Employees Worked With
Bruce Mulnix, Matt Allin
July 07, 2020
A great experience. The staff was very knowledgeable and super friendly. They took the time to listen to all my concerns and kept me posted during my repair. Their service. Is outstanding. super friendly. They took the time to listen to all my concerns and kept me posted during my repair. Their service. Is outstanding. More
by Warren
Employees Worked With
Fred
July 07, 2020
For an oil change and tire rotation the thing I look for is how long am I there and how was I treated? 25 minutes. Not bad! Check out ended with a thank you and a smile. is how long am I there and how was I treated? 25 minutes. Not bad! Check out ended with a thank you and a smile. More
by jllnej
Employees Worked With
Ronnie Smith
June 23, 2020
Super easy to work with After reviewing your website, we found two cars we wanted to test drive. Upon arrival, we met Mack McKinney. He was kind, helpful and arranged the t After reviewing your website, we found two cars we wanted to test drive. Upon arrival, we met Mack McKinney. He was kind, helpful and arranged the test drives. After test driving the 2 vehicles we told him we needed to look at one other vehicle at a different location before we made our decision. He wished us well and did not give us the "usual" pressure to not leave. We checked out the other vehicle and they gave us a great offer. We decided to go back to Mack and he was able to negotiate an even better offer. Success! More
by Polly
June 23, 2020
Joe machens went above and beyond one the service of the purchase of my car especially joe burk. They were so wonderful and caring with my purchase purchase of my car especially joe burk. They were so wonderful and caring with my purchase More
by rochellabland
June 21, 2020
Visited: 19Jun20, and 20Jun20 to buy a car for personal use. Came to buy a car, ended up leaving disappointed. Manager named Damon was trying to negotiate the price, he was passive aggressive, and very use. Came to buy a car, ended up leaving disappointed. Manager named Damon was trying to negotiate the price, he was passive aggressive, and very racist, rude and disrespectful. Salesman, named Tony was great; super helpful and was honestly jusy trying to get the price down, but I was going to buy from him. Until that awful manager involvement, that was probably the worst experience I've ever had with dealership. Ended up buying from Honda Columbia, highly recommended. More
by Josh Walter
