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Joe Machens Ford
Columbia, MO
1,139 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,139 reviews
December 12, 2018
2018 Ford F150 We had a great experience with Marc in Finance and Kerry in Sales. We had done a bit of our own research prior to visiting and were led right to the We had a great experience with Marc in Finance and Kerry in Sales. We had done a bit of our own research prior to visiting and were led right to the 2 trucks we wanted to test drive. We were informed about a few more options, but not pressured to look at anything other than what we wanted to look at. We love our truck and all the personal service. More
by KarolMikeD
December 05, 2018
Ryan "Awesome" Longenecker This was the first time we met and worked with Ryan. We were looking for a medium size SUV. Ryan was extremely helpful, provided the type of salesman This was the first time we met and worked with Ryan. We were looking for a medium size SUV. Ryan was extremely helpful, provided the type of salesmanship we like, one that is not pushy, helpful, and very attentive to our wishes. We looked at and drove several different vehicles until we found the one that was right for us. Ryan also spent the time showing us all the "bells and whistles" our new Edge has and that was very much appreciated!!! Ryan provides great customer service. You are Awesome Ryan and when we decide to trade in about 3 years or so, we will definitely look for you. As far as Todd, we have worked with Todd many times through the years. We have a tendency to trade often (about every 3 years - as my husband states "when the tires need rotating." Todd is very very good at his job and cares about finding the "right" financing that fits our budget. Todd, you are Awesome too. Thank you both for the great service!!! Ron and Karen More
by Very Satisfied Customer
Employees Worked With
December 01, 2018
Purchase a new F-150 This dealership has the inventory, buying power and pricing in place to be "Outstanding" but our experience was only average at best. We had the tr This dealership has the inventory, buying power and pricing in place to be "Outstanding" but our experience was only average at best. We had the truck picked out, the extras and was sitting on go when we were contacted by the salesman. It was like pulling teeth to get this deal put together. While we were there waiting to pick up the truck there were some very inappropriate things discussed by the younger group of salesman, who were unaware that customers could hear them. This is our second truck purchased from here and I am not sure if we will go back as a result of this. I did not list the salesman's name on this survey. I personally would not recommend them at this time, but may in the future if things are corrected. Marc Weiner was very courteous and a pleasure to work with on the financial side of things. More
by Brian/Sheryl
Employees Worked With
November 25, 2018
A satisfied customer A grateful customer Our salesman Bobby Hocks, was great to work with; at the time of our purchase we were in the final stages of buying a a new home; A grateful customer Our salesman Bobby Hocks, was great to work with; at the time of our purchase we were in the final stages of buying a a new home; then suddenly lost a parent. Bobby was a blessing to us; he not only demonstrated great empathy for our ordeal, but went out of his way to work with our hectic schedule. Overall we had a great experience, and we love our new Super Duty truck with the twin turbo diesel; it's tough, is insanely powerful, yet rides like a luxury car. Thank you Bobby for helping us during a very stressful time. More
by Ward Westbrook
Employees Worked With
Bobby Hocks, John Savio
November 16, 2018
Purchase F 150 Was looking for a Used Ford 150 Lariet with low miles. Dealership had a 2015 with 9,000+ miles on in the color we wanted. Jason helped work a deal we Was looking for a Used Ford 150 Lariet with low miles. Dealership had a 2015 with 9,000+ miles on in the color we wanted. Jason helped work a deal we were comfortable with and made it happen. Would recommend this dealership to others. More
by Dale
November 02, 2018
Have bought every car from Cotton Jon in finance was kind passionate and very helpful. Cotton knows exactly what I like and the amount of money I am always willing to spend. Cotton has Jon in finance was kind passionate and very helpful. Cotton knows exactly what I like and the amount of money I am always willing to spend. Cotton has me so pegged for a car he knows in detail what I have to have in a car and he always comes thru..I have been a faithful Joe Machens customer since I was 18. More
by forbisdebra@gmail.com
Employees Worked With
Jonah Ganaway in service has been taking care of my cars for years. He is professional kind and helpful., Bruce Mulnix, Jon Niswonger
October 12, 2018
Great Experience! We were in the market for a Ford Transit cargo van and found a great price by dealing with Jason Lane at Machens Ford. Very knowledgeable and no press We were in the market for a Ford Transit cargo van and found a great price by dealing with Jason Lane at Machens Ford. Very knowledgeable and no pressure. He was also able to recommend a transportation company for bringing it to our location out of state. More
by TransitforMN
Employees Worked With
October 09, 2018
Too easy The overall process was very laid back and stress free. I would recommend them to anyone who is in the process of buying a vehicle. The overall process was very laid back and stress free. I would recommend them to anyone who is in the process of buying a vehicle. More
by Mcp94
October 01, 2018
The Works on 2015 Ford Edge Professional, courteous, and timely service. All my service needs have been performed by Joe Machens Ford and will continue on my 2015 Ford Edge an Professional, courteous, and timely service. All my service needs have been performed by Joe Machens Ford and will continue on my 2015 Ford Edge and my 2009 Ford F-150. I travel 100 miles to get to Joe Machens Ford for ALL my new vehicle purchase and service needs because I can count on them to do it right and complete the job when promised. More
by Ford Guy
Employees Worked With
Quick Lane Service
September 22, 2018
Awesome experience! Thank you Doug for helping me buy my first car! You made it super easy to understand everything and answered all my questions! Thanks for everything! Thank you Doug for helping me buy my first car! You made it super easy to understand everything and answered all my questions! Thanks for everything! More
by katehodges2342
