Joe Machens Ford

Great customer service My husband and I have both been looking for a new car at multiple dealerships. Sales man Kevin Towns did an amazing finding all the cars that we were My husband and I have both been looking for a new car at multiple dealerships. Sales man Kevin Towns did an amazing finding all the cars that we were looking at. He offered to get cars at all the other Joe machens dealerships. We did decide on a beautiful 2015 Chrysler 200 that was located at Joe Machens Lincoln and Marc Weiner in the business office worked very hard to get financed into the payments that we wanted. I have never been so pleased in my purchase of a car as I was with this one. More

Great Customer Service I called Troy Atkisson on a Friday and told him exactly what type of car I wanted since I didn't see it on the site. He called back the following Tues I called Troy Atkisson on a Friday and told him exactly what type of car I wanted since I didn't see it on the site. He called back the following Tuesday with the exact car I wanted with even more features, and it was still in my price range. I purchased the car the next day and business manager Jeffery Holstein found an even lower interest rate than what I was previously offered. Needless to say, my experience from start to finish was excellent. More

great service Thanks Mack at Joe Machens Ford for making my buying experience a great one. I feel as though I got a great deal and that Mack got me just what I was Thanks Mack at Joe Machens Ford for making my buying experience a great one. I feel as though I got a great deal and that Mack got me just what I was wanting. More

A twist Went in to get somebody to help me sync my new phone and casually mentioned that if he could find me a newer used model of my car, with all the amenit Went in to get somebody to help me sync my new phone and casually mentioned that if he could find me a newer used model of my car, with all the amenities, to call me. Lo and behold he found one! After driving it and discussing prices with Machens and other dealers, I decided a new car was the way I was going to go. Thad, John, Justin, Steve and Kevin all went out of their way to make sure I got what I wanted! I was impressed with their knowledge, friendliness and professionalism. Thanks Machens for a great experience and a fabulous car! More

Wood Family Great place to find the exact car you are looking for. They are great people and are very easy to reason with. I was able to walk in, tell them what I Great place to find the exact car you are looking for. They are great people and are very easy to reason with. I was able to walk in, tell them what I wanted, and then I had a list of cars that would be perfect for my circumstance. And for that reason is why I left that place with a 2014 Ford Fusion which I am in love with. More

Purchasing a new F-150 We have been customers of Joe Machen's dealerships about 14 years ago when we first purchased our F-150. When we were ready to purchase a new F150 we We have been customers of Joe Machen's dealerships about 14 years ago when we first purchased our F-150. When we were ready to purchase a new F150 we turned to Joe Machen's again. Joe Machen's is a quality dealership - they're service is exceptional, and sales representatives and staff are friendly, helpful, and courteous to all. We purchased our 2016 F 150 through Troy Atkisson, sales representative. Troy listened to our description of the truck we wanted, and went over and above to help us find our vehicle. Never once did he try to "up sale" us with more than we were looking for. He and his associates worked with us when negotiating prices to keep us in the Joe Machen's customer family. We love our new truck and will continue to purchase thru Joe Machen's in the future. Thank you to the entire staff we worked with, and a special thank you to Troy! More

Not Your Typical Dealership After researching a new truck purchase for the better part of a year, I finally had what I wanted narrowed down enough to enter the market. I contacte After researching a new truck purchase for the better part of a year, I finally had what I wanted narrowed down enough to enter the market. I contacted a dozen or so dealerships within 500 miles, including Machens Ford. After the dust settled it was a win for the home team and for me as well. Machens not only had the F-150 King Ranch I wanted, but they were extremely fair and competitive in their pricing before incentives reduced the price further. I worked with Lou Ann via email and the phone, and once a deal was reached all I needed to do was walk in and sign the paperwork. The paper process was quick and painless, and Gene did an excellent job not only explaining all documents but ensuring the process was quick and smooth. You hear horror stories of being in the finance office and being oversold useless additions, but Gene did very well and only briefly covered Ford's extended warranty program. It was quick and painless, and best of all is there was absolutely no pressure to make an additional purchase. Needless to say, 30 minutes after walking into the dealership I was sitting in my new truck and beginning the learning process. Lou Ann made the delivery so simple and easy. She spent well over an hour taking me though each and every inch of the truck, showing me all of the features and how things work. She guided me through Sync3 very well, and also through the instrument cluster and its own settings too. I have to say that this was the best dealership experience I've had, and I am glad that I could find a nice deal on what I wanted without having to drive hundreds of miles. More

Hyundai Had a nice experience purchasing a car from Mac McKinney. Mac was patient and worked with us even when we showed up just minuets before closing time Had a nice experience purchasing a car from Mac McKinney. Mac was patient and worked with us even when we showed up just minuets before closing time on a Saturday! More

Explorer Purchase We went into Joe Machens after calling Kevin West, the sales manager. We have a long standing relationship with Kevin as he has assisted us in our ca We went into Joe Machens after calling Kevin West, the sales manager. We have a long standing relationship with Kevin as he has assisted us in our car/truck purchases and leases over the last several years. He directed us to Russell who patiently assisted us and let us test drive different vehicles until we had found what we needed. After we found what we wanted and worked out the finances we were directed to Marc Weiner whom we found to be very helpful in procuring many cash back bonuses. He was able to save us an additional $1500 which we were so happy to get. All in all, it was a very "non-trumatic" experience. Of course, Steve never has a problem trading cars. I personally am not over fond of it. It will be a very "Merry Xmas" in this household. Thanks, Joe Machens for your helpful, thoughtful employees. More