Joe Machens Ford

I’ve never had to write a negative review for anything before, but after experiencing one of the most disappointing car buying experiences I felt it necessary to share. My wife and I were going to purc before, but after experiencing one of the most disappointing car buying experiences I felt it necessary to share. My wife and I were going to purchase her very first new car before New Years. The vehicle that caught our attention was an Edge since she likes those and our salesperson was one we’ve never worked with before since we aren’t too familiar with their staff as we are with Capital City Ford I’m Jeff City. While he was a nice enough guy, he seemed out of his element when it came to answering our questions or understanding what was within his ability to promise us. So, our initial series of steps to purchase the vehicle was met with a less than stellar trade-in offer (when we were getting better offers from a dealership elsewhere), a statement that said our credit would need to be ran before any other offer would be considered (which isn’t anything we’ve ever had to do in the past), and a promise that a student rebate would be given after we purchased the vehicle since the rebate was tailored to being applied during the process. So, most of the information we got seemed wishy-washy. We continued on with the process despite the questionable sales experience onto the financial side of things. This is where everything started to feel off completely. Our financial advisor for our purchase seemed completely uninterested in anything other than rushing us through the paperwork and out the door. There was little to no explanation on what we were given to sign, zero financial options presented to us (he must’ve just assumed we were going with the previous lien, which isn’t something we’ve ever experienced before), and didn’t give us anything we signed as we drove the vehicle back to town the initial evening. We couldn’t finish the paperwork that evening so we came back the next day thankfully not pulled over since we had zero paperwork for this vehicle. After coming back the next day to finish the paperwork, our overall monthly payment still seemed outrageous based on what we were offered elsewhere and the service we’d gotten up until that point was severely unprofessional and disappointing. So, we discussed an agreement with the general manager Steve Nagel who proved to be the most helpful moving forward. He matched our better trade-in offer and then some and made the purchase much more comfortable. The frustration was minimized for the time being. Several days later, my wife was approved for the student rebate only to have it show that it was expired and could not be applied after the fact. So, there in was a lie about the fact that we could get that rebate. We had to directly contact the general manager Steve once again about getting it all sorted out and I had to travel to Columbia to pick it up because there was zero communication pertaining to whether or not it would be mailed. A week after the purchase, my wife was going in to get the vehicle titled at the DMV. They pointed out that we had never gotten nor even signed the title application in the first place. So, we had to contact the dealership once again about getting the necessary paperwork because the financial side forgot. It was shipped to us via FedEx in a very thin package at our front door because we were over having to drive there once again to get this all sorted out. Had there been any wind, that title application would’ve been blown away. All in all, one shouldn’t have to contact their dealership on three separate occasions to get what they were either promised or should’ve received in the first place (i.e. the title application). No one should have to endure the frustration we had to go through just to buy a new vehicle, which proved to be a vast disappointment for my wife and her first new car. More

I had contacted the dealership 6 months ago about finding me a new Ford Bronco. They not only found me one, they found me another for a client and hand delivered both! Top notch work from a top notch deale me a new Ford Bronco. They not only found me one, they found me another for a client and hand delivered both! Top notch work from a top notch dealership!!! Thanks for making Christmas great! They had a snag in delivery and Preston actually delivered it as promised personally. He really went above and beyond! More

Very helpful and friendly easy to work with set me up with a loaner vehicle that was covered with our extended warranty. This is the Columbia location with a loaner vehicle that was covered with our extended warranty. This is the Columbia location More

I called with a problem on my Daughters car.I spoke to I called with a problem on my Daughters car. I spoke to Aaron in the service department. He was awesome. They fixed the car in one day because of A I called with a problem on my Daughters car. I spoke to Aaron in the service department. He was awesome. They fixed the car in one day because of Aaron Joe Machens will get all my business from now on. Great Job Aaron Thanks again More

Preston Espinosa came over to help us check out a 2021 Preston Espinosa came over to help us check out a 2021 Ford Ranger. We decided we was buying it and him and the loan officer got us in and out, just Preston Espinosa came over to help us check out a 2021 Ford Ranger. We decided we was buying it and him and the loan officer got us in and out, just like we wanted. Thank you guys More

My experience at the quick lane was fantastic very good service excellent people to work with service excellent people to work with More