Joe Machens Ford

Wonderful Service and Experience I arrived at Joe Machens Ford at the recommendation of a good friend. She had worked with a salesman there multiple times with great success, and whe I arrived at Joe Machens Ford at the recommendation of a good friend. She had worked with a salesman there multiple times with great success, and when I called her and told her I was in the market, Adam Miller at Joe Machens was her first and only suggestion. This was my first vehicle purchasing experience, and I could not have asked for a better one. Adam spent the better part of a day talking to me, working with me and showing me different Joe Machens trucks. I had a decent idea of what I was looking for but needed some guidance and assistance. Mr. Miller answered all of my questions knowledgeably and honestly. The sales environment he created made me feel very comfortable and when I had my choices narrowed down to two trucks, he helped me make my decision without being pushy. I ended up buying something a little more than what my original plan was, and I am incredibly happy with the choice I made. Since my purchase Adam has been very helpful with any questions I have had, and I have been very pleased with my whole experience with Joe Machens Ford. I would and have recommended this dealership and salesman to anyone looking to buy a vehicle. More

Spoiled and Will Not Settle I'm not anything but a Navigator person. I'm used to luxury period. However, I'm not used to paying the leasing prices offered here in MO. I'm form I'm not anything but a Navigator person. I'm used to luxury period. However, I'm not used to paying the leasing prices offered here in MO. I'm form LA and this would have been my 5th Navigator, but I just could not wrap my head around the leasing prices. Brad Davis and Marc Weiner went far and above their jobs duties, in my opinion, to find a vehicle that fit into my spoiled self. I did not want a vehicle that drove like a truck, nor did I want a vehicle that made me feel as if I was sitting on the ground, as I am not a car person nor did I want to pay anything above a certain price and it had to be a lease. Much to my surprise, these two gentle men found a vehicle that fit into my bottom line requirements. With 22" wheels and all the bells and whistles, they found me an SUV that allowed me the height requirement I needed to feel safe on the highways as well as luxury, price and leasing options. I cannot say I'm 110% in love with the SUV, as I said before I'm a Navigator Girl, but I can say, I'm happy with my choice to go through with what Brad and Marc worked so hard to find me and fit my criteria. Brad Davis is a gentleman through and through. He was kind, considerate and never once made me feel as if what I wanted was insignificant. He was also available to me at any given time--if I had a question or simply had another check in my long list of wants. Marc Weiner too was a gentleman and went far and above his call of duty to help me find what I wanted that would fit into my finances and needs. He took too the time to explain a load of questions I had regarding leasing a vehicle here in MO vs CA. He made the purchasing of the SUV as painless as possible. I highly recommend these to gentlemen if anyone is looking for a great experience and has a very specific need such as I, even if it is a spoiled need. More

Good Service The professionalism and the atmosphere of the dealership were more than we expected. We are from a small town and have never seen a car dealership ha The professionalism and the atmosphere of the dealership were more than we expected. We are from a small town and have never seen a car dealership have so much to offer. More

Best Experience I came in with a vehicle in mind, but that car ended up being sold. Taylor helped me open my mind on a different vehilce. Taylor wasn't pushy, has a I came in with a vehicle in mind, but that car ended up being sold. Taylor helped me open my mind on a different vehilce. Taylor wasn't pushy, has a great personality and sense of humor and helped me find a vehicle in my payment price range. The car I ended up with ended up to be EXACTLY what I really needed. 2011 Ford Taurus SEL Sedan. Having Taylor as my sales rep. definitely made my Machens experience pleasant. I would definitely recommend others to Machens and to ask for Taylor. More

2011 Lincoln MKX Thanks for the great service finding the perfect vehicle for me! Everyone was friendly and courteous. I would recommend Joe Machens to all my friend Thanks for the great service finding the perfect vehicle for me! Everyone was friendly and courteous. I would recommend Joe Machens to all my friends. More

rating of Joe Machens ford Things were a bit rushed. Seems like personnel were pushed for time. The worst part was explaining the features of the new vehicle. Location of th Things were a bit rushed. Seems like personnel were pushed for time. The worst part was explaining the features of the new vehicle. Location of the jack was not mentioned. Loan rate (%) was not explained well until it came time to sign the papers. Bluetooth, information system, needed more time for explanation than what was allowed. Too many cell phones ringing while talking to the customer. I believe this fast pace is the way management wants it and I don't place any fault on your personnel. The personnel was just doing their job as well as they could under these rapid circumstances. But management needs to know it takes time to explain the electronics of new vehicles, especially to older buyers. I understand that this fast pace will happen from time to time, but when you explain the new features on a new vehicle, it's time to slow it down. A checklist on what needs to be explained would help. Just like a checklist you use when making a car inspection. More

My experience at Joe Machens Ford Troy was very friendly and did everything to make our experience as easy and effortless as possible. I have told my friends and co-workers about the w Troy was very friendly and did everything to make our experience as easy and effortless as possible. I have told my friends and co-workers about the way we were treated and have referred people to Joe Machens Ford. Thank you for remembering that the customer matters. Keep up the good work Ford this is why you are a leader in the American car industry. More

Quick and Easy Having just purchased a vehicle a year ago (also from Nathan Hart) a hail storm caused it to be totaled out and we were again looking for a vehicle in Having just purchased a vehicle a year ago (also from Nathan Hart) a hail storm caused it to be totaled out and we were again looking for a vehicle in somewhat of a time crunch. Nathan not only remembered us but listened to what we liked about our previous vehicle as well as what we wished it had that would better meet our needs. He showed us a vehicle that met our needs and was also a fair price. He took the time to explain the features thoroughly as well as compared features to those on similar makes/models so you know what else is or isn't available to be able to make a decision. In my opinion he truly cares about making sure you get something you will be happy with for a long time and is not just in it for the "sale". The whole team is very friendly and even though it is clear they are busy with a lot of customers you don't feel like you are just another number. We are very happy with our purchase and thanks to Nathan the process of making a selection was efficient and enjoyable. More

Good service!! I bout a 2013 focus and a 2013 cmax had a really good experience with both they were very friendly!! They appreciated my business and I appreciated th I bout a 2013 focus and a 2013 cmax had a really good experience with both they were very friendly!! They appreciated my business and I appreciated there service will most defiantly be back for my next car! More

great Great great service! Always takes good care of us! And this was on such short notice and he still got me in a car with in the time frame I need! Great great service! Always takes good care of us! And this was on such short notice and he still got me in a car with in the time frame I need! More