Joe Machens Ford

Chris Early is not a service advisor I would recommend. He has not contacted up once about our vehicle in for service. Any contact I had to be the one to call and find out what was going on. So March the 2 He has not contacted up once about our vehicle in for service. Any contact I had to be the one to call and find out what was going on. So March the 29, 2026 I dropped out Ford Maverick off and have not heard anything from him I called him on Tuesday and he had nothing to say yet. On Wed when I called he said it had a lot of errors codes. On Thursday I was told when I went in person that it had an engine on order by a different service advisor but yet to hear Anything from Chris Early. I call the next day to him about a lower vehicle and was given the runaround by him saying we don't have anything to call my sales man. I go into the dealership to find out who my salesman was and was told to go back to service. Mind you it was in since Sunday so Monday. I have not asked for a car till I found out it had a blown engine. I also have blue oval extended plan. But I really feel I should not be the one to contact the dealer ship to keep finding out what is going on. Not a fan of this person Chris Early if he won't contact you for anything and you have to make all the contact. Poor service advisor. Not recommended. Terry Montague More

Friendly, respectful, helpful , provide transportation as needed while repairs and checks are being accomplished. Great service! needed while repairs and checks are being accomplished. Great service! More

Jarwin and team made the experience with updating my new "coyote" F150 a painless task!! Give joe machens ford chance on putting you in a new or used vehicle. Thanks Robert Hartley new "coyote" F150 a painless task!! Give joe machens ford chance on putting you in a new or used vehicle. Thanks Robert Hartley More

Had car problems while in Columbia and drove to Quick Lane for help. Tyler checked me in and they immediately began diagnosing the problem. Tyler kept me updated continuously and explained everything th Lane for help. Tyler checked me in and they immediately began diagnosing the problem. Tyler kept me updated continuously and explained everything that was happening. They fixed my car and had me back on the road same day. This young man is a asset to Machens. His concern and care for customers is over the top. Good job Tyler. This guy AND the mechanic deserve a raise! More

I broke down on highway 70 after getting a service from a dealer in Colorado Colorado Ford dealer who took care of me because they would squeeze me in and they missed diagnosed the problem fixed a issue that dealer in Colorado Colorado Ford dealer who took care of me because they would squeeze me in and they missed diagnosed the problem fixed a issue that they overcharged me for had 2 diagnostics which they didn't even take care of properly and sent me on my way so I broke down a second time this time right in Columbia Missouri I stayed outside the dealership for 4 hours until they opened when I got there service advisor Chris took me right in and didn't and ask me what was wrong got the car in then Mike trammell my service Tech took care of the car they went and dropped the fuel tank cleaned out the fuel click changed the fuel filter They went and checked the injectors and everything else to make sure there was no damage they cleared the check engine light codes and set me on my way $200 below their original $1200 estimate also also they went and took care of another problem with the car that the 1st dealership in reserve in Colorado did not take care of properly then I went on the road broke down 45 minutes later they sent the tow truck out for me immediately brought me back to the dealership took care of the problem which turned out to be a plastic clip And they replaced both of them even though they didn't have to they took care of everything paid for more fuel for me filled my tank and repaired the resurculation system for the exhaust gap It's a large metal cover underneath the car and they bolted that backup under the car they did more work than they needed to do and took care of me so that I could get home safely. Their service manager the service writer and their Tech all said people come 1st period this shows that they care about people and they take care of people period from what I spoke to other customers there they felt the same way. When I went into the sales department they have the old fashioned desks and desk and uh desk elevated where the managers sit they do business the old fashioned way but they have people that come back time and time and time again and the reason is they care about people. I would recommend this dealership any day of the week And if you get Mike trammell hes one of the best texts to patient and Also he wasn't very afraid to ask for some help and the other texts were more than happy to help with but they repair so if you have a problem go see them even if you have to go out of your way More

Very helpful and friendly easy to work with set me up with a loaner vehicle that was covered with our extended warranty. This is the Columbia location with a loaner vehicle that was covered with our extended warranty. This is the Columbia location More

I called with a problem on my Daughters car.I spoke to I called with a problem on my Daughters car. I spoke to Aaron in the service department. He was awesome. They fixed the car in one day because of A I called with a problem on my Daughters car. I spoke to Aaron in the service department. He was awesome. They fixed the car in one day because of Aaron Joe Machens will get all my business from now on. Great Job Aaron Thanks again More

My experience at the quick lane was fantastic very good service excellent people to work with service excellent people to work with More

This was my first time using the service department of this dealership. I'm very pleased with the service and will use it again in the future. this dealership. I'm very pleased with the service and will use it again in the future. More