Joe Machens Toyota - Service Center

Recall warranty work Matt has been extremely helpful and professional with regards to getting parts and appointment available for us on our recall issue. It was done fast Matt has been extremely helpful and professional with regards to getting parts and appointment available for us on our recall issue. It was done fast and we where contacted once done. Awesome! More

Kofi Adadey is exceptional You couldn't ask for a better sales representative or person than Kofi Adadey. If you need a car--new or used--Kofi is someone I would highly recomme You couldn't ask for a better sales representative or person than Kofi Adadey. If you need a car--new or used--Kofi is someone I would highly recommend. He is reliable, trustworthy and he'll work hard to find the "right" car for you. More

NOT A JOKE A few years ago I was looking on line for a replacement for my old van. I got an email from Dean Hovis telling me I had been approved for a loan for a A few years ago I was looking on line for a replacement for my old van. I got an email from Dean Hovis telling me I had been approved for a loan for a new vehicle. Honestly, I thought this was some sort of telemarketing or scam. I am really happy that I took the opportunity to investigate, get to know Dean and the wonderful staff at Joe Machens. Eve my 10 year old granddaughter will no longer let me get any service done unless she can go with me. She said she can't wait until she is old enough to buy her first car from Dean. More

car STOLEN from dealership lot while being serviced My car was stolen from this lot on May 2014. Legally, the dealership is not responsible for this occuring (as you do sign a document when you leave My car was stolen from this lot on May 2014. Legally, the dealership is not responsible for this occuring (as you do sign a document when you leave your car there stating: if your vehicle is "lost or damaged" they are not liable), which is understandable to some degree. That being said, however: 1) They parked my car where they did not have any cameras so police had nothing to work on. 2) They left the door unlocked while being parked in this area that did not have any surveillance. 3) The management there was not accommodating at all. I had to literally argue/yell/debate and repeatedly express my hardship with my newfound lack of transportation in order to convince them I needed to hold their loaner car while my insurance resolved my stolen vehicle claim. After many stressful phone calls during work and emails, I was able to obtain this accommodation. Unfortunately, my story doesn't end here: After closing out my claim from my insurance. I returned their car, which they reulctantly loaned to me, 4) Management claimed that there was hail damage to the car that was not there when I was given the loaner car. They told me that they would be contacting my insurance company to get the money and that was that. They never gave me a walk-through prior to handing the keys to the loaner car to me. Instead- they handed me a document and had me sign at the highlighted areas. Of the signatures/initials, one stated the car was in perfect condition. I do accept fault in not reading it all prior to signing, but one would think a respectable company would at least offer a walk-through or describe the contents of a document. If I would've accepted their explanation, they would've been able to skim out more money from me and my insurance company. (Imagine a surgeon saying he took your kidneys out when you signed for a nose job without any explanation of why he never explained the need to remove your kidneys). It's not acceptable here- and it shouldnt be acceptable anywhere else. True: There was hail damage to the car, but it did not happen while the car was in my possession. After demanding they look into it further, after refusing to leave without a reasonable explanation, and after proving to them that there was no hail storm while the car was in my possession, they THEN decided to look at their "other list" and determined the car already had hail damage. As a doctor at the University hospital, I find this shockingly unacceptable and disgraceful. More