Joe Myers Toyota

Joe Myers Toyota responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that you had such a positive experience and that our team member provided excellent guidance throughout your visit. It is wonderful to know that you received all the assistance you needed and felt well taken care of during your time with us. Your recommendation means a great deal to us, and we truly appreciate your trust in Joe Myers Toyota. We look forward to serving you again in the future.

Joe Myers Toyota responded

Thank you for taking the time to share your experience with us, Isy. We are delighted to hear that our team was able to provide you with efficient service for your vehicle maintenance needs. It's wonderful to know that despite the busy atmosphere, our staff was able to handle your service request promptly and keep things moving smoothly. Your feedback about our quick service delivery means a great deal to us, and we truly appreciate your patience during the busier periods. We look forward to continuing to provide you with the same level of efficient and reliable service at Joe Myers Toyota.

Joe Myers Toyota responded

Thank you for taking the time to share your experience with Joe Myers Toyota. We appreciate your feedback about the timely and professional service you received during your visit. It's wonderful to hear that our team was able to provide you with helpful recommendations for future service needs. We value your trust in us and look forward to continuing to serve you with the same level of care and professionalism.

Joe Myers Toyota responded

Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you found our facility clean with an open layout that creates a welcoming environment. Your feedback about Dillon going above and beyond really means a lot to us - we take pride in delivering exceptional service that exceeds what our customers expect. It's great to know that our waiting area provided you with a comfortable and spacious environment, complete with the workspace you needed. We truly appreciate your business and are grateful that you chose us for your automotive needs.

Joe Myers Toyota responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Kyle has provided you with outstanding service and has been so helpful in keeping you informed about your vehicle's services and updates. Your feedback about his knowledge and communication skills means a great deal to us. We truly value team members who make such a positive impact on our customers' experiences, and we appreciate you recognizing the excellent service you received. Your satisfaction is our priority, and we look forward to continuing to serve you with the same level of care and professionalism.

Joe Myers Toyota responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our service department well-organized and that our team provided you with the transportation assistance you needed. It means a great deal to know that you had such a positive experience with our staff across all departments and that you found everyone to be pleasant to work with. We truly value your feedback regarding pricing and appreciate you sharing your thoughts with us. Your input helps us continue to improve and provide the best possible experience for all our customers. We are grateful for your trust in Joe Myers Toyota and look forward to serving you again in the future.

Joe Myers Toyota responded

Thank you for taking the time to share your wonderful experience at Joe Myers Toyota! We are thrilled to hear that our entire team made your car buying process smooth and efficient. It's fantastic to know that everyone you worked with provided exceptional service and helped make your decisions easier. We're especially pleased that Isaac delivered outstanding support and went the extra mile to ensure everything worked out perfectly for you. Your satisfaction means everything to us, and we look forward to serving you again when you're ready for your next vehicle purchase.

Joe Myers Toyota responded

Thank you for sharing your experience with us. We strive to provide exceptional service, and we regret that your visit did not meet your expectations. We understand the importance of communication and courtesy in the customer experience, and we appreciate your feedback regarding our team members' interactions. We would like to address your concerns directly and ensure that your voice is heard. Please reach out to Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5129 so we can discuss this matter further. Thank you for bringing this to our attention.

dipin.kakkar responded

I am in touch with him. I hope what he suggested improves sales staff interaction with customers.

Joe Myers Toyota responded

Thank you for sharing your feedback. We're sorry to hear that you feel your recent service experience was frustrating and did not meet your expectations. We understand that your time is valuable, and we recognize how delays or unclear communication can impact your overall impression. It's good to know that you appreciated the complimentary shuttle service, and we’ll make sure your comments about the team members you interacted with are shared appropriately. We'd like to learn more about your visit and better understand the situation with your part installation. Please reach out to Adam Boyd at Aboyd@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns directly and work toward improving your experience.

Joe Myers Toyota responded

Thank you for such a thoughtful and detailed review! We’re so glad to hear that your experience with Martin M. was exceptional and that he was able to provide you with honest and reliable service. We truly appreciate your trust in us for servicing your Lexus ES350 and your positive experience with our preowned sales division in the past. It’s wonderful to know that you plan to continue working with us for your future service needs and vehicle purchases. Your feedback means a lot to us, and we’ll be sure to share your kind words with Martin and the rest of the team. We’re grateful for your continued support and look forward to assisting you and your family for many years to come!