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Joe Myers Toyota

Houston, TX

1.8
342 Reviews

19010 Northwest Highway

Houston, TX

77065

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Showing 342 reviews

January 28, 2022

Always excellent customer service I have been coming here since 2000 my vehicles are always repaired and maintenance right the first Time Jesse and Tony always do an excellent job. More

by JTM1_2062
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sosa
Jan 31, 2022 -

Joe Myers Toyota responded

Thank you for your positive feedback!

January 18, 2022

No longer a 5 rating with our family. Our last experience showed the change in how the service department takes care of their mistakes. Under the hood, the cover was left off and not put back on, the trunk h More

by tmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Teran, Tony Guillory, Emmanuel Felix, Francisco Mendoza
Jan 19, 2022 -

Joe Myers Toyota responded

We take these comments very seriously. It is imperative that we get all of your detailed information. Please contact Adam Boyd at aboyd@joemyerstoyota.com and we will do our best to make this better.

Jan 19, 2022 -

tmn responded

Ms. Pulido has been working with us with all details and pictures. We are awaiting the results of your meeting with Ms. Pulido and Mr. Teran for a possible resolution. Thank you for responding.

Jan 19, 2022 -

tmn responded

Ms. Pulido has kindly assisting with gathering all details and pictures. We are awaiting the results of your meeting with Ms. Pulido and Mr. Teran for a possible resolution. Thank you for responding.

November 22, 2021

This is the WORST dealer service department I’ve ever been to. Plan on giving up a day for an oil change. My first visit was for a complementary reapplication of the protective coating my car came with More

by terry.timm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Whole service department
Nov 29, 2021 -

Joe Myers Toyota responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Adam Boyd at aboyd@joemyerstoyota.com and we will do our best to make this better.

October 11, 2021

My experience with Alex Mausch was amazing! He didn't badger me and he allowed me to do my research and talk him down. He found the perfect car for me and got me the best deal possible! He continued to c More

by karenh0709
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Mausch
Oct 12, 2021 -

Joe Myers Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 12, 2021

My original deal was made on April. l0. Delivery would be last week of April or first week in May "for sure." I overnighted my deposit to secure the order. Truck didn't arrive in April. Didn't arrive f More

by Motas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex, Art
Jul 15, 2021 -

Joe Myers Toyota responded

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Beau Faulk at 281-664-6050 or Bfaulk@joemyerstoyota.com and we will do our best to make this better.

Jul 15, 2021 -

Motas responded

I still have all texts and email correspondence with Alex from the original deal, price quote, dates promised as well as my responses. The only way that I can see your dealership “making it better” is to honor the original deal and return my $1,000. So, short of that, no further correspondence is necessary.

April 10, 2021

Toby was phenomenal. Very communicative. Upfront. Easy to trust. Definitely got a lifetime customer. Toby made sure I felt good about my buy and that meant the most. A true professional. More

by B Stephenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Brown
Apr 12, 2021 -

Joe Myers Toyota responded

Thank you for your positive review!

March 15, 2021

Purchased a new 4 Runner this March and had remarkable service. I had made an appointment through the manager and told him which car I was looking at. I met with with salesman and the process was very smo More

by kmac1849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Berg
Mar 16, 2021 -

Joe Myers Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 13, 2021

Joe Myers Toyota made the process clean and easy. The first good sign was when Mike Gundy was happy to provide a straightforward, honest “out the door” price quote, without us having to make a visit (we More

by Sea Bass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gundy
Feb 15, 2021 -

Joe Myers Toyota responded

Thank you for your positive feedback!

February 02, 2021

Never owned a Toyota truck & my husband purchased a new truck per my request to visit Joe Myers Toyota as he was driving to another dealership. Long story short, they added Mechanical Protection Plan eve More

by Mario & Valerie Garza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leo
Feb 05, 2021 -

Joe Myers Toyota responded

Hello Valerie, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact Beau Faulk at 281-664-6050 or Bfaulk@joemyerstoyota.com and we will do our best to make this better.

January 31, 2021

I had a great first-time car buying experience here the other day. Since it was my first time buying I was anxious about getting scammed on the price. I researched a lot of different Toyota dealerships in More

by aalbanese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Feltus
Feb 01, 2021 -

Joe Myers Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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