Working with the Joel Confer Collision Center was an absolute nightmare. If you need to have your car repaired, I beg you to please save yourself the stress and wasted time and go to a shop where the employees are polite and actually know what they’re doing.
Last August I was rear-ended, which resulted in some pretty significant damage to my 2011 VW Jetta. Since this was the first time I was involved in an auto accident and I was not familiar with the repair centers in this area, I took the recommendation of my insurance company to have the repair done at Joel Confer. When I brought my car to the shop, they assured me that the car would be repaired to look like new (at the time of the accident the car was only 90 days old!). They estimated it would take at max 5 weeks to complete the repair. They also informed me that they would contact me with updates about the repair. Instead, I ended up calling them regularly to get information and eventually, about 8 weeks after starting the repair, they finally called me to come pick it up. The next day I discovered that they had failed to repair the trunk latch that was bent/ jammed in the accident, which made me suspicious so I started looking over the other details of the car. It turned out they must have slapped things together in a hurry because the interior liners inside the car as well as inside the trunk were sticking out of the trim in several places. They also scratched the paint on the driver's side door.
The lid of the trunk was mounted noticeably crooked and the rear passenger-side door wasn't adjusted properly so it hit the seat every time it was closed. They also forgot to replace a sensor in the trunk for the keyless entry system. I immediately called the collision center to request that they repair these items properly and was told I could bring it in a few weeks later. After several more days in the shop, they said they were finished and that I could come pick up the car. When I went to pick up my car, I discovered that they had not even touched the crooked trunk latch and instead they claimed it was crooked due to their "welding error." When I tried to argue with them that I had brought the car to a professional shop because I didn’t expect to see “welding error”, the employee was very rude to me and said there was nothing he could do about it. I also found that they had not done anything about the keyless error message that was coming up or the fact that they doors weren’t unlocking properly with the key chains. When I brought this up, the employee’s response was “we don’t have a way to read VW error codes” “Do you expect me to take time out of my day to drive over to VW to have them fix it?” To this I answered, “Yes, that is what you are being paid to do.” He then told me that if I wanted to leave the car with them for a few more days, he could look into the keyless error problem.
At this point it was already December and I was really irritated so I called the insurance agent to ask for her advice. She told me that I should call the VW service center to see if they could check out the problem and that she would meet me there to address my complaints. I ended up having to have a new sensor installed at the VW service center (because the Joel Confer people apparently didn’t even realize it was missing). The insurance agent also took photos of the trunk of my car as well as the trunk of a new Jetta on the VW lot and submitted these to Joel Confer as evidence that they had not properly attached the trunk lid. They eventually re-adjusted things but it still doesn’t look 100% aligned like it did when I bought the car. In total the insurance company paid their business over $15,000 for the repairs to my car, which one would think would be a good incentive to do a good job. What I conclude from this experience is that Joel Confer Collusion Center really doesn’t appreciate your business and you are better off taking your car somewhere with reliable staff and good customer service.