John Eagle Acura

Horrible service There favorite quote is “As Is” They sold me a Lemon truck with a bend axle. In the first week of owning the Truck I have spend thousand of dollars. They won’t stand behind there cars. sold me a Lemon truck with a bend axle. In the first week of owning the Truck I have spend thousand of dollars. They won’t stand behind there cars. More

Lied to me about a car and discriminated against me because I am Asian. Do not do business here. I went to this dealership yesterday on May 14 to test drive a 23 White Honda Accord Hybrid I saw on li because I am Asian. Do not do business here. I went to this dealership yesterday on May 14 to test drive a 23 White Honda Accord Hybrid I saw on line at Car Guru’s. When I arrived, the sales person went to check on the car. He was told by someone else that the car was put onto a transport and was on its way to Dallas and it was not available. To my surprise, I got a notification today, May 15 from Car Gurus that the same car went down in price. I played dumb and did the on line chat to set up an appointment to see the car using my initials and not my name. With in minutes a sales person by the name of Ryley reached out by phone and told me the car was a lease turn in and it has been at the dealership for a month. I asked was it on the lot yesterday. He said yes it has been there for a while. I asked was it ever on a truck to be transported. He said not that he knew of. Funny when it’s a voice on the phone with out a race the car is available, but when I was there in person and they saw who I am, it is not. I was going to pay cash for the car yesterday and drive it home. Their total loss. I will be reporting them to the state for discrimination and refusal to sell based on race. More

If you value your time, money, or dignity — avoid John Eagle Acura at all costs. It’s been a long time since I’ve truly hated anything or anyone with such intensity, but John Eagle Acura has managed to Eagle Acura at all costs. It’s been a long time since I’ve truly hated anything or anyone with such intensity, but John Eagle Acura has managed to reignite that kind of deep, burning disgust. Unfortunately, I was naive enough to go to them not once, but twice — and this is me owning up to that painful mistake so you don’t make it too. As they say, life’s most valuable lessons don’t come cheap, and John Eagle Acura has certainly been a costly teacher. Our first experience was a nightmare. We bought a vehicle from them a couple of years ago, and they lied, manipulated, and used shady tactics to twist words and pressure us into extras we didn’t want or need. One thing that still infuriates me to this day was being told we had to buy a full bundle of add-ons just to get the tire and rim protection package, which was the only thing we truly wanted. Later, I found out that was an outright lie. When I confronted their General Manager, Alice Cao, she admitted it was a lie — we could have bought the tire and rim protection separately. When I explained how frustrating and disappointing it was to be manipulated like that, her response? “Well, you didn’t have to. No one forced you.” That level of smug, cold indifference from someone in her position was appalling. No empathy, no apology — just a complete lack of accountability. It was clear: as long as they got the sale, they couldn’t care less how it happened. I swore I’d never go back. I even avoid them for basic maintenance. I’d rather drive 20 miles to Sterling McCall Acura than ever set foot in John Eagle again. But… this brings me to the second time. My husband was pressed for time and, despite my warnings, took our other Acura (not even purchased from them) to John Eagle for a simple oil change. One thing led to another, and he got what seemed like a decent offer on a new vehicle. He was excited — I was reluctant. But I caved, because hey — it’s not always “happy wife, happy life.” The men in our lives deserve happiness too. To be fair, this time around we knew better. We’d done our homework and were more prepared. They gave us a decent deal on the vehicle. But true to form, the dealership still found ways to show their greed and shady pricing. They tried to charge us $934 just to change the emblems — something that is laughably overpriced. But I wasn’t surprised — this is John Eagle Acura, after all. Then they wanted $742 for basic weather mats — the exact same ones I found online for $202. I understand dealerships can set their own pricing, but this level of markup is just another reminder of how this place operates: maximum profit, minimal ethics. Time and time again, this dealership proves itself to be shady, manipulative, and shamelessly money-hungry. Shame on me for giving them a second chance — but maybe my costly experience will help someone else avoid making the same mistake. Do yourself a favor and stay far, far away from John Eagle Acura. More

Don’t tradein vehicle with this dealer . They don’t complete required documentation for tradein vehicle and don’t mention about any forms that need to be completed. We can’t do the tradein f They don’t complete required documentation for tradein vehicle and don’t mention about any forms that need to be completed. We can’t do the tradein form since they don’t share to whom they sold the trade in vehicles. Extremely dissatisfied, i request everyone who wants to tradein don’t go with the John Eagle Acura Dealer. Due to their negligence, i am in situation that causing me mental stress and anxiety. More

Deceptive practice, they don’t disclose information about vehicle accident and repair. I would not recommend doing business with them. I’m sure I’m not the only one that has this unfortunate experience about vehicle accident and repair. I would not recommend doing business with them. I’m sure I’m not the only one that has this unfortunate experience with them. More

They just weren’t helpful they were almost mad that I flew into purchase a vehicle from them. I had more than enough cash to make a deal happen but the energy overall just wasn’t I wasn’t well received. flew into purchase a vehicle from them. I had more than enough cash to make a deal happen but the energy overall just wasn’t I wasn’t well received. More

Unbelievable, for a Acura recall job, that the service representative denied a 'Complimentary' shuttle ride home because it was 15.1 miles away, Had it been 15 miles, they would have said yes! Representat representative denied a 'Complimentary' shuttle ride home because it was 15.1 miles away, Had it been 15 miles, they would have said yes! Representative mentioned, these rides are for customers who service vehicles regularly., I was told to have vehicle picked up as soon as work was done. They wouldn't hold the car over the weekend. Subsequently, I let the manager know, who suggested otherwise. Poor experience overall. More

Made an appoint, drove over an hour to see the car and as soon as I got there the sales associate Jackson Russell who I made an appointment with was too busy to help me and the car was already sold. I previo soon as I got there the sales associate Jackson Russell who I made an appointment with was too busy to help me and the car was already sold. I previously purchased a car in the past and had a good experience. But this time around it was awful. I will never again buy a car from here and make sure anyone who considers an Acura does not as well. More

They just want to rip you off by selling you “unlimited life time oil change “ plan and selling you all kinds of overpriced services….will not buy any car from this dealership again!!! life time oil change “ plan and selling you all kinds of overpriced services….will not buy any car from this dealership again!!! More

Not transparent nor honest. Just bought a used car for my daughter. I was told the car came as is no warranty. Got to the GAP insurance part of the finance and I was told what m Just bought a used car for my daughter. I was told the car came as is no warranty. Got to the GAP insurance part of the finance and I was told what my monthly payment would be with each option, decided not to get any. Finance guy left his office for several minutes, came back and said they are finishing getting the car ready and good news I was able to get you a small warranty! This was after I signed all actual papers copies. I should have asked to see all the electronic version better before signing electronically. I was under the impression it was just the final touches for the finance side, not the first time Ive had to sign both paper and electronic when purchasing a car. Imagine my surprise when I go to make my first payment on the loan and see my loan amount is $4,000 more than what I originally signed for the car because of the added 3 year warranty I said I did not want. I was not given any copies of the signed paper though, only electronic on a stick drive. I could have purchased a new car for the price I am now having to pay for a used one. Buyer beware!!!! I will never buy another vehicle from this dealer and will spread the word about this. Which is sad because I had a good experience. Not worth the unexpected $4000 though. More