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John Eagle Acura

Houston, TX

2.0
702 Reviews

16015 Katy Freeway

Houston, TX

77094

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702 Reviews of John Eagle Acura

February 01, 2019

A successful experience We were able to discuss data, options and pricing to arrive at a fair deal for all. JaVon worked hard to get the particular MDX we wanted. I was pleas More

by Tiger75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, Eric Younger, JaVon Martin
Feb 02, 2019 -

John Eagle Acura responded

Tiger75, thank you for stopping by to leave us positive feedback mentioning your time with JaVon! We're pleased to see your experience was 5-star and we appreciate you taking the time let us know. Thanks again and see you next time!

January 29, 2019

Excellent service at John Eagle Acura I had a great experience working with Service Consultant Scott Sheley. He was amazingly professional, talented, knowledgeable about his business and a More

by Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sheley, Jesus Montes
Jan 30, 2019 -

John Eagle Acura responded

Thank you, Jean! We greatly appreciate you stopping by to leave us 5-stars and mention your experience with Scott! We're pleased to hear that he was funny and made the experience easy. See you next time! Thanks again.

January 28, 2019

Excellent Everyone was very friendly. Mahamane and Khera couldn’t of been anymore helpful in every way! I would definitely recommend you go and ask for them. More

by Aochoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahamane Maiga, Khera
Jan 29, 2019 -

John Eagle Acura responded

Aochoa, thank you for the kind endorsement of your experience with us! Thank for mentioning Mahamane and Khera! We greatly appreciate your note and look forward to serving you additionally next time! Thanks again!

January 28, 2019

Error in Final Docs Finalized the deal at John Eagle Acura with Mike Tran, the salesman and German Fuentes, general manager. Agreement was to provide a discount on the ac More

by docgas63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Tran, German Fuentes
Jan 29, 2019 -

John Eagle Acura responded

David, we apologize that there was some mixup in your paperwork regarding accessories and sorry to hear that you feel mis-treated in the final agreement. We're passing the note to ownership and senior management for review and appreciate your feedback.

January 26, 2019

Excellent experience Since we arrived in Houston it is the third time we have an Acura vehicle. The vehicles are really excellent concerning features, performance, etc. Bu More

by Monica Costa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JaVon Martin
Jan 27, 2019 -

John Eagle Acura responded

Monica, thank you so much for the raving review of working with JaVon! We greatly appreciate your praise and will be sure to pass the note along. We appreciate it look forward to serving you additionally next time. Thanks again!

January 25, 2019

52500 mile Acura RDX service I was very pleased with my service on Jan 18. Eric Younger managed my car & expectations well. I was pleased at Eric's effort to get me a loaner car, More

by Robert Sorley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sorley, Eric Younger
Jan 25, 2019 -

John Eagle Acura responded

Thanks, Robert! We appreciate your 5-star rating and mention of Eric! We look forward to serving you next time. Have a great weekend! Thanks again.

January 23, 2019

Car purchase We had very good experience with John Eagle Acura in Katy TX. Our sales person, Ali Shahib, was very helpful on selecting a car for us. His method of More

by Acura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Shahid
Jan 23, 2019 -

John Eagle Acura responded

Congrats on your new car and thank you for leaving feedback. We're pleased to hear that Ali was able to provide you a 5-star experience. Thanks again and see you next time!

January 23, 2019

45000 miles service Scott Shelley did a great job on my car. Thank you very much. I would recommend this dealer to all my friends. Keep up the good work. More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shelley
Jan 23, 2019 -

John Eagle Acura responded

Heather, thank you for stopping by to note your experience with Scott! We're pleased to see you had a 5-star visit and we look forward to serving you additionally next time. Thanks again!

January 22, 2019

Excellent service Well prepared in service dept. pleasant and helpful. They made me comfortable and got my work done as quick as possible. Sort Aheley is great to wor More

by Carguy01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shelly, John Eagle Acura
Jan 23, 2019 -

John Eagle Acura responded

Carguy01, thank you for the feedback and mention of your recent service! We appreciate your note and look forward to the next opportunity to serve you. Thanks again!

January 21, 2019

Wiley We are so happy to see Jackie back on the John Eagle service team. He always takes the time to explain to my female self what's going on with my old A More

by Joywiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie , John Eagle Acura
Jan 22, 2019 -

John Eagle Acura responded

Joywiley, thank you for the endorsement and mention of Jackie! We appreciate you taking the time to share a note. See you next time! Thanks again.

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