John Eagle Acura

Excellent Dealership and Service Department I depend on John Eagle Acura and my Service Consultant Scott Sheley to take complete care of my TLX, that in June, 2019 will be 4 years old. I have b I depend on John Eagle Acura and my Service Consultant Scott Sheley to take complete care of my TLX, that in June, 2019 will be 4 years old. I have been driving Honda products for many years but once I got a taste of the Acura, this is my second, it’s the only car I drive. The service has consisted of “please check things over” and the recommended schedule. It’s important to me to have reliable transportation that holds its value and I personally enjoy quality and extra perks that make me feel spoiled rotten. I’m thankful for a Dealership that takes total care of my car, even after purchase. Signed: love to drive More

Poor customer relationship Refused Overnight deposit refund of $1000 on vehicle not accepted on final inspection good will deposit given pending final sale. Research revealed pr Refused Overnight deposit refund of $1000 on vehicle not accepted on final inspection good will deposit given pending final sale. Research revealed problem unacceptable. No possession ever claimed More

Lease Trade We have been customers of John Eagle Acura for some time. We are on our 3rd vehicle from this dealership and can't say enough about our experience th We have been customers of John Eagle Acura for some time. We are on our 3rd vehicle from this dealership and can't say enough about our experience there and personnel. Everyone we meet is friendly and happy to assist even if not working with you. While we are still working through the details of our lease trade, I fully expect to be driving off in a new vehicle by weeks end. Our sales representative, JaVon Martin, is super knowledgeable and had answers to our questions. We popped in and he gave us all of his attention and considerations. The leasing finance office is top notch! If you are considering a lease or purchase, John Eagle Acura should be your dealership. Be sure to ask for JaVon Martin! More

Excellent service JaVon was so great to work with, very patient and could easily pick up on queues when I was indecisive about what I wanted. Highly recommend him! JaVon was so great to work with, very patient and could easily pick up on queues when I was indecisive about what I wanted. Highly recommend him! More

First Service My experience was very good. Timely manner and helpful. That is all I have to say. Also, Jackie York was very nice to work with. My experience was very good. Timely manner and helpful. That is all I have to say. Also, Jackie York was very nice to work with. More

Service I always use Jackie York as my advisor. He explains the process and what is needed on my car. I trust his judgment and experience. I don’t have to wai I always use Jackie York as my advisor. He explains the process and what is needed on my car. I trust his judgment and experience. I don’t have to wait a long time. The service is done in a timely manner. No problems occurred afterward. He always contacts me before and after service. More

First class service, and always a supreme experience! John Eagle Acura is my first choice for service because I feel valued by each representative I encounter. My concerns are handled professionally and t John Eagle Acura is my first choice for service because I feel valued by each representative I encounter. My concerns are handled professionally and the quality of my experience is a priority to their team. Best of all their representatives do extremely well with follow up and making sure my vehicle concerns are resolved completely the first time. I am always happy to see the same professional and familiar faces each time I visit. More

2nd MDX JaVon offered an opportunity to upgrade my Acura and took some time to go over my options. I found a MDX that he thoroughly went over. He did his bes JaVon offered an opportunity to upgrade my Acura and took some time to go over my options. I found a MDX that he thoroughly went over. He did his best to try and get me to where I wanted to be and even asked a manager to help. JaVon and TJ were able to get me to my goal and in a new and my second MDX! More

Pleasant experience Javon was awesome, could not have asked for a better experience. He was knowledgeable, courteous and professional not once did I feel like I was bein Javon was awesome, could not have asked for a better experience. He was knowledgeable, courteous and professional not once did I feel like I was being pushed or coerced into making a purchase or agreeing to something I wasn’t comfortable with. More

Service Thank you Jackie for excellent customer Service for 2 of our Acura cars. The maintenance process was very smooth. It is always pleasure working with Thank you Jackie for excellent customer Service for 2 of our Acura cars. The maintenance process was very smooth. It is always pleasure working with you. More