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John Eagle Acura
Houston, TX
702 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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702 Reviews of John Eagle Acura
July 03, 2018
Shady Salesmanship I cannot express how much I would encourage anyone to AVOID this car dealership. I was using an agent to assist me in purchasing a vehicle. He arrange I cannot express how much I would encourage anyone to AVOID this car dealership. I was using an agent to assist me in purchasing a vehicle. He arranged to look at a pre-owned RDX. I had a family member test drive it on a Wednesday, and decided I wanted to purchase it. The sales person who assisted her was nothing but kind and helpful- however, the New Car Sales manager was by far the most unprofessional and disconcerting sales people I have ever dealt with. At the time of test drive, I was told by him that I could put a deposit on the car for them to hold it for me (I'm from out of town). The next day, I spent the entire day trying to get in contact with the New Car sales manager to tell him that I intended to purchase the vehicle and inquire about the deposit. I was consistently sent to voicemail and my calls were never returned, and 3 emails were ignored. Finally, Friday afternoon (two days of trying to get into contact), I was able to speak to him on the phone after calling 3 times in a row. He confirmed that I could make a deposit and said he would put me in contact with the online sales department. I received an email from them but never received a call back. Finally, at 6pm on Friday, I received a call from the New Car Sales manager. He COMPLETELY retracted his previous statements (made by himself and several others) and told me that because "it's the end of the month, I can't take a deposit and hold this car for you." He said he "cannot hold used cars", which was the complete opposite of what he had said before- so he was either being dishonest in the beginning, or being dishonest in that moment. He said he had to "meet sales goals". He told me he would call me on Saturday evening to tell me if the car had or hadn't sold. Much to my un-surprise, I never received a call from him. Finally, I contacted the initially sales person who test drove the car on Monday morning, and he informed me that the car (the car that I was told I could put a deposit on to hold until I could get there on Monday) had sold on Saturday. I am completely disappointed and disgusted at this behavior. This is the epitome of shady car salesmanship, and this dealership and this behavior is the reason why sites like Carvana and Vroom exist- because no one wants to have this intensely negative experience. Every step of the way (besides the pleasant interactions with the actual sales person who gave the test drive) was unpleasant and felt "icky". I am actually happy it worked out this way, because I can't imagine what more dishonesty and shady practices would have come up down the road. Do yourself a favor and do not give this dealership your service. More
by carbuyer1234
Employees Worked With
German Fuentes
June 29, 2018
Extended Service! I bought an Acura from JaVon a while ago and remember how honest and straight forward with me he was. I did not believe that getting the "Luxury Shiel I bought an Acura from JaVon a while ago and remember how honest and straight forward with me he was. I did not believe that getting the "Luxury Shield" that he offered would be worth it. I was wrong. I recently was in a fender bender and lost a key in the process. I called in and JaVon talked me through how to get a new key and my car fixed without cost! I will be sending my friends and family to JaVon who sells used cars as well. John Eagle Acura is a good place to do business. More
by SPeter
Employees Worked With
JaVon Martin, John Eagle Acura
June 27, 2018
Excellent support JaVon was very knowledgeable about the new car, even though it was only available for a few days being a 2019 model. Appreciated him working to find JaVon was very knowledgeable about the new car, even though it was only available for a few days being a 2019 model. Appreciated him working to find just the right model and able to show me the newest features. He worked with us in selecting the options and appraisal of our old Acura model for the trade-in. No hassle, no pressure, and very courteous. More
by spiderbb
Employees Worked With
JaVon Martin
June 22, 2018
Pleasant experience I bought a Certified Acura ILX for my wife. JaVon was very helpful and informative, so the buying experience was very positive. I would recommend JaVo I bought a Certified Acura ILX for my wife. JaVon was very helpful and informative, so the buying experience was very positive. I would recommend JaVon and John Eagle Acura, and I would definitely shop here again. More
by Buyer
Employees Worked With
TJ Morin, JaVon Martin
June 19, 2018
Excellent Customer Service JaVon was great to work with - he was helpful and responsive. Trading in my lease for a new one was easy and quick and the price was great. John Eag JaVon was great to work with - he was helpful and responsive. Trading in my lease for a new one was easy and quick and the price was great. John Eagle Acura is a top notch dealership and I wouldn't go anywhere else. More
by allison818
Employees Worked With
Thom Chau, JaVon Martin
June 16, 2018
Very quick and fast decisions Purchase process made very simple and easy. Price was nicely negotiated and the Management kept my word. Very Aggressive Sales team at John Eagle Acur Purchase process made very simple and easy. Price was nicely negotiated and the Management kept my word. Very Aggressive Sales team at John Eagle Acura. Overall experience was very good. The Finance team Pulled a Hard enquiry which didnot make any sense because I was getting my Loan from another Bank. They also couldnot explain it properly when I asked. More
by Pat5689
Employees Worked With
German Fuentes, JaVon Martin, John Eagle Acura
June 16, 2018
Great Experience JaVon was a pleasure to work with. He understood my buying style and was very accommodating by respecting my time and working hard to make sure there JaVon was a pleasure to work with. He understood my buying style and was very accommodating by respecting my time and working hard to make sure there was an F&I representative ready to finalize the transaction. I would not hesitate to recommend him to friends and family that are in the market for a new car! Thom was also great. Very efficient and pleasant. More
by Kmking
Employees Worked With
Thom Chau, German Fuentes, JaVon Martin
June 15, 2018
Service Javon did a wonderful job on meeting my expectation and giving me the best customer service. Took time to make sure I would be very happy with my purc Javon did a wonderful job on meeting my expectation and giving me the best customer service. Took time to make sure I would be very happy with my purchase More
by Nessa
Employees Worked With
Thom Chau, JaVon Martin
May 31, 2018
Awesome LaVon Martin was an excellent salesman. He took such good care of us. I will buy from him again. It was the beat buying experience I have had. LaVon Martin was an excellent salesman. He took such good care of us. I will buy from him again. It was the beat buying experience I have had. More
by Asgilliam
Employees Worked With
JaVon Martin
May 16, 2018
Could not repair Bought a new 2017 Acura MDX. Has a feature called idle engine stop. Engine stops running when you stop at a light/stop sign/ heavy traffic etc. It did Bought a new 2017 Acura MDX. Has a feature called idle engine stop. Engine stops running when you stop at a light/stop sign/ heavy traffic etc. It did not work. Took to dealer on three separate occasions. They would say nothing was wrong with it, it was my driving, battery temperature, weather etc. Even though they said they did nothing because nothing was wrong with it, it always worked when I picked up my vehicle. Would work fine until the first time I shut the engine off. Then it would quit working. On my last visit they gave me a list of 20-30 conditions in which the system would not work. I read them and commented to the service manager "looks like a list of excuses", he said "yep". Just crappy service. Sold the car with 2000 miles on it. Bought another brand, model with the same feature. Works fine all the time. More
by Balfy
Employees Worked With
Eric Younger
