John Eagle Acura

Joshua Conry - FRAUD Greetings Charles Reese of John Eagle Acura: ( I Have cc Demetrius on this email as I have mentioned him on here- My issues are not with the salesman nor Demetrius-FIY) I hav Eagle Acura: ( I Have cc Demetrius on this email as I have mentioned him on here- My issues are not with the salesman nor Demetrius-FIY) I have contacted you regarding the unethical situation at your dealership with Josh- your account manager. I came in today to return the vehicle I purchased on June 4th at 4 pm, I received a phone call from Bank of America on Saturday, and I was not able to contact them back until Monday. I assume that it was because of the financing the back contacted me, I spoke to Bank of America today, and they asked about activities that were not correct. Your dealership was closed on Sunday when I tried to contact them, on June 5th. I sent an email on June 5th to your financial accounting, Demetrius letting him know that my Toyota Camry was valued at a high trade than I was given, and I was returning the purchased used vehicle. Your dealership called me today at 9 am because Demetrius had received my email on Sunday. I got connected to him and expressed I am returning the car back and Demetrius expressed that I would have to pay a fee to get it, I stated to him I will not because it has not been even 48 hours from purchasing the car. This conversation took place via phone this morning, I told him I would come to the dealership to speak to the manager. I came in and your manager Josh lied in my face. All of the documents I hand-signed and my information was shredded per Josh. My monthly income is 4,000. On the contract, the monthly income is 9,342 give or take. That is not what I wrote down on my forms, maybe this was an error, I explain to Josh, and he stated that I may have bad writing when it was typed in, I asked for the original documents he stated he shredded them, surly your dealership has a retention policy in place for customers documents. He refused to show me so I showed him the facts from my phone regarding my income, and other misleading information I signed. This was brought to my attention by the bank. It is unlawful and it is very much a fraud situation Josh seem to take it lightly and mirrored it back to me. None of the information that I wrote on paper was in the contract. Josh got rid of my paperwork which is unethical and fraudulent and/or misrepresentation by law. I retain documents from your staff regarding my trade-in white Toyota Camry and brought them back to Josh. He lied in my face and on paper about my trade-in of my white 2017 Toyota Camry. This problem could have been easily addressed but he took matters into his hands by threatening me with my car, I traded in because I wanted it back. He manages to print out paperwork stating he had done work to the Camry and I will have to pay about 3000 rounded amount, that was convenient for him as he had plenty of time to do so, leaving back and forth from his office we were speaking in, I have a witness I brought my son. I have documentations of times dates and emails sent at the very same time Josh decided to lie and stated he shredded my information. I want my car back; I have legal proof that the contract is not accurate and none of the information is correct that I signed. I have contacted the bank, and they are in my favor, but they will not proceed with the finances. Josh caused a big problem by lying to me verbally and by documents. If anything is touched on that white Toyota Camry, there will be a problem as I told Josh. I will contact the Texas Motor Vehicle regarding a report against the dealership if I don’t receive my car back, tomorrow. Josh could have settled, instead, he did unnecessary-fraudulent activities that have been reported to the bank. I ask you to contact me to further address this issue, either way, Josh has made this situation worse. If need be, I will contact my attorney so I can take this further. More

Avoid This dealership at all cost. ..they bundle and markup their new vehicles, and rude sales manager....Sterling McCall or Autonation are far better.... ..they bundle and markup their new vehicles, and rude sales manager....Sterling McCall or Autonation are far better.... More

My husband and I had the worst experience at this dealership. First, we were addressed at you people by a sale associate, so requested the only AA sales rep they had to do business. I wish we had le dealership. First, we were addressed at you people by a sale associate, so requested the only AA sales rep they had to do business. I wish we had left, but we made a purchase and things were xxxx from there…..from the unprofessionalism to the lies to the coverup of not having a registration on the vehicle though was sold to Leith by their GM….We have waited 11 months to get our permanent tag and registration due to the vehicle not having a title and we were never told when it was sold and then we were lied too over and over and over again!! We were tested as if we had done something wrong. If I could give Leith a negative number as a review that would still be too good for the horrible experience we had. Will never shop there again and would not recommend this dealership to anyone of color!! More

I drove 1.5 hours to look at a car that wasn't there (and probably never was, although I had received confirmation it was available), and the only vehicle they could manage to find upon my arrival was a dirt probably never was, although I had received confirmation it was available), and the only vehicle they could manage to find upon my arrival was a dirty base model FWD loaner car of the previous body style. The salesperson I made the appointment with was "with a customer" and never came out to see me - although I know what she looks like and she was chatting with other coworkers in the lobby - so I also had to start over with someone else as if I had never made an appointment even though the "client relations" desk could see it. Very bizarre place - a lot of workers lounging around in the waiting area playing on their phones while discreetely staring at us stand there for 20 minutes waiting to be "helped." More

Title: Didn't buy the car that we really liked because of no sync between their sales guy and finance guy. Finance guy needs to be customer friendly and not rude. I found a car at John Eagle Acura that I no sync between their sales guy and finance guy. Finance guy needs to be customer friendly and not rude. I found a car at John Eagle Acura that I was looking for from the TRUECAR.COM website. I went to the dealer and took a test drive of the car and really liked it so decided to buy it and I was told that there is an extensive delay if I wanted to buy a car since the Finance department is taking a lot of time. I wanted to buy it in cash so I was hoping for a very quick transaction. I was there with family so I asked if I can put a non-refundable deposit on it (in an amount they prefer) and if I can come back to buy a car at the end of the day on the next business day. I was told that I can't do that (really, why? I have done it at least twice at other locations, why John Eagle Acura is not flexible with that, do they really want people to spend all day at their location waiting for finance guy). I was told that there is at least 3 h waiting time so I decided to go out with family. I got a call after about 1.5 h that the Finance guy is free (the sales guy confirmed with him that he doesn't have anyone else waiting for him) so I can come back and buy a car, I was promised that since I am buying a car by cash it will be done in an about 1h. I went to get the car we loved and waited for about 1.5 h and I was promised several times that it will be done anytime. I asked sales guy to provide me real-time it may take, and he said he it will be anytime. At the same time, I saw the finance guy (the tallest guy in the finance office) took another customer to his office in front of me and he knew that I was waiting for him and he just ignored me. When I asked the sales guy to ask his manager how long will it take, I got an answer that it might be additional few hours, really then why I was promised (yes it was promised, I have messages from the sales guy) that it will be done in an hour. I don't know what is going on between the sales guy and Finance guy but the customer can clearly see that there is no good communication and/or syncing between them. The finance guy really needs some education on his behavior. Anyway, I left the store and called on the next business day that I won't be coming back to buy the car. The main reason: Bad customer service and clearly no good communication between sales and finance team. I had to wait a few more days to buy my next car. Although, I never got a good car that I found at John Eagle but I had to give away that car so that they can learn from their mistake and improve customer service (they may not care about me not buying a car from them but I can't go that place again after what happened to me at John Eagle). It was the worst experience I had at any car dealership. I didn't expect that from the John Eagle location. More

I purchased a car from this dealership in February 2021 and they added over $3000 worth of services to my contract and DID NOT tell me they were there. In fact, the man I dealt with in their finance dept. and they added over $3000 worth of services to my contract and DID NOT tell me they were there. In fact, the man I dealt with in their finance dept. insinuated that he was throwing in some “deals.” Never discussed cost or what they even were. I had to find all this out myself. It is now October and I have yet to receive a refund and have called these people over 100 times over the last eight months and they refuse to call me back or answer my call. I now will have to drive from Austin to Houston just to be able to speak to these people about my contract and what they said they would do. Acura HQ suggested I file an official complaint with them, which I did, and I still can’t get these people to call me back. Truly unbelievable. Trust me, use another dealership. I think there’s two other Acura dealerships in Houston. More

I purchased a 2017 RDX from John Eagle and have been servicing the SUV there there every since. The service has been excellent each and every time. The last service was a couple weeks ago and it was suc servicing the SUV there there every since. The service has been excellent each and every time. The last service was a couple weeks ago and it was such a pleasure I'm compelled to write this review. Fantastic customer service. I was greeted by name before I even asked for the Service Consultant. The service was completed in a timely manner and the additions I added to the service after completion were handled on the spot. If you want great service from a great Service Consultant, ask for CD Larbi. He was a real pleasure to work with. More

Purchased a 2019 RDX Memorial Day Weekend. Got home and plugged the the data stick into the computer to review the sales contract. We found that Edgar the Finance manager added services that weren’t discus plugged the the data stick into the computer to review the sales contract. We found that Edgar the Finance manager added services that weren’t discussed. The monthly payment stayed at what we had discussed with our sales person, but the length of the loan was extended hiding the extra fees. My husband and I immediately contacted the dealership and took the steps per the sales contract and the dealership to get refunded back $5100 for the service warranty and $900 for the key replacement services. We have spent almost 3 months trying to get back the money that is owed to us. Calls and emails to Edgar (Finance Manager), Alice (General Manager), Jennifer and Ashley (customer relations) are almost always ignored. At one point we got a hold of Alice (GM) She said it would take 6-8 weeks to get our money back from Lithia the dealership owner. August comes and still no check. 8/4/2021 and we finally get a hold of Alice (GM). She says check was cut and our bank will receive it soon. On 8/23 I finally got a hold of someone at the dealership. Ashley (customer relations) answered the phone. She couldn’t find the check or tell me anything about where the check was supposed to be coming from. She put me on hold to talk to Alice to ask about the check. After being on hold for 35 minutes I hung up and had the operator transfer me to Ashley again. She said Alice was on the phone and would call me back before the end of the day. It’s 8/25/21 and I still haven’t heard anything and there hasn’t been any resolution. My husband and I have been polite throughout the last few months and have given them the benefit of the doubt. At this point we feel very taken advantage of and just want the money that is owed to us back. More

Trained to sale not care after 6 years this dealership is a sinking ship , finished going here get a Lexus a sinking ship , finished going here get a Lexus More

Worst dealership I have ever done business with. Rude sales person was more interested in turning a sale quickly and had no regards to customer service at all. We had drafting sent from our bank to the f sales person was more interested in turning a sale quickly and had no regards to customer service at all. We had drafting sent from our bank to the finance department and they sold our vehicle out from under us. Inflated the price of the vehicle and then applied a discount trying to make it look like we were getting a deal. They have a mandatory Luxury shield package that you can not decline. Completely unprofessional. More