John Eagle Acura

Jamarr Carswell + John Eagle My family decided to go look for a car at John Eagle Acura. Later, they liked the MDX and asked for ballpark prices during the test drive, and came ou My family decided to go look for a car at John Eagle Acura. Later, they liked the MDX and asked for ballpark prices during the test drive, and came out to be something like 850 dollars per month for lease. Later, we decided to lease the car, and the contract somehow showed 1400 dollars per month. Their explanation for this high price was almost nonexistent, and my family decided that it was due to credit that it is so expensive. That wasn't the case. My family visited again for maintenance and Jamarr looked like he was avoiding us. We did not know until a year later that he took the numbers and turned up the base price of the MDX before calculating the lease amount. He failed to explain this to us during the negotiation, which is unethical behavior. To this day, we are forced to make outrageous payments to Acura, and all they could do for us was a trade-in for a cheaper model, and we still have to pay more than 800 a month because of the lease amount on the MDX. We would be okay with John Eagle if they had a way to remedy the situation. We are still paying extra 200 dollars a month above the 800 a month budget we had prior. To me, they would only do the right thing if they could void the lease contract and draft a new one. We are sure to never do business with them ever again. More

Acura MDS It was a pleasure environment to buy the car in John Eagle Acura. The sales representative was very nice and honest attitudes. He did a very good se It was a pleasure environment to buy the car in John Eagle Acura. The sales representative was very nice and honest attitudes. He did a very good service . Ching Chu More

Too high labor cost Seat belt was locked due to front impact. Eric younger told me it's broken and need replacement that will cost over $550. Original new seat belt co Seat belt was locked due to front impact. Eric younger told me it's broken and need replacement that will cost over $550. Original new seat belt cost $199. Labor cost $147 per hour. Seat belt was not damage and can be reset why need to replace??? Watch on YouTube locked seatbelt advertisement. Only $50 for reset control box to unlock seat belt. it's insurance claim and adjuster said never seen such a high labor in town over 17 years of his adjuster life. It's made customer in very difficult position and ask me to pay for the different. May GOD bless John Eagle Acura. More

Happy wife, Happy life From the moment we pulled up to JOHN EAGLE Acura we were met with a friendly smile. Mr. Sanchez was excited and very knowledgble on the product. Origi From the moment we pulled up to JOHN EAGLE Acura we were met with a friendly smile. Mr. Sanchez was excited and very knowledgble on the product. Originally my husband wanted to look at a MDX ( which by the way was a beautifully made machine) but I wanted to stay in my budget. All the sales personal were not pushy and walked me step by step through the whole process. I ended up buying the 2017 RDX and have been very happy with it. So happy that next summer I will be back to trade in my daughters car. And even though there was a Acura dealership closer to us, we immidiately noticed the difference with the high customer service JOHN EAGLE staff brought forth. See you soon, Jacqueline Brown More

Great experience purchasing my 2017 MDX! I appreciate the very good purchase experience at John Eagle Acura. I found the salesman, Pete Sanchez, to be professional, knowledgeable, customer o I appreciate the very good purchase experience at John Eagle Acura. I found the salesman, Pete Sanchez, to be professional, knowledgeable, customer oriented, and very easy to work with. He thoroughly went through all the features the MDX had to offer, from safety to performance. Even after the sale was completed he took time to show me how to use the technologies inside the car making sure all of my questions regarding it were answered. I also appreciated the Dealer's loaner program which allowed me to drive a loaner while waiting for the service department to install the extras on my new MDX. I highly recommend going to this dealership. Ask for Pete Sanchez. You'll get the best price without the hassle. It was well worth the trip from my home in Lafayette, Louisiana to Houston, Texas to buy my 2017 MDX from John Eagle Acura. Thank you Pete and John Eagle Acura! New MDX owner from Lafayette More

Outstanding Car Buying Experience I scheduled everything on John Eagle's Website which is very user friendly. I requested and received an e-mail within minutes for a market price on t I scheduled everything on John Eagle's Website which is very user friendly. I requested and received an e-mail within minutes for a market price on the Acura ILX W/Technology Plus Package. I also made an appointment to come in and test drive the car I was interested in. Received confirmation of appointment by e-mail and a follow up call as well. This process was seamless and I was looking to purchase my car the same day. I came in for my scheduled test drive and was greeted and met Pete Sanchez. Pete is a marvelous person, he asked me what I was looking for and I told him the Acura ILX and that I had gone on the website to schedule everything, etc. I told Pete although I was interested in the ILX, I also wanted to look at the TLX to see which was a better fit for me. Pete showed me both cars, I set in both and told him the TLX was a little big for me, so I would go with the ILX. He showed me the color charts for the exterior and interior of the cars. We walked the lot and I look at several colors but I knew what I wanted before I came in, but it's good to compare other options to be sure. Pete was very informative and patient, he answered all of my questions and provided extra information as well. I told Pete I was a repeat customer of John Eagle Acura and that my Acura had served me well. Pete took me for a test drive in the Acura ILX and showed me the bells and whistles of my car. Pete Sanchez rocks, he is a very exuberant professional person, he know his business in and out, has an outstanding personality and awesome showmanship. I purchased my Acura ILX the same day and I would definitely recommend John Eagle Acura to all of my friends, co-workers and most of all my family. John Eagle Acura has a great team of professionals at their best in the car business. Thank you so much Pete Sanchez for an awesome car buying experience. I'm looking forward to enjoying my Acura ILX for many years to come. (Denitra Foy, Customer) More

Awesome Car Buying Experience--RDX This was my first time buying a car by myself. Pete Sanchez spent a couple of hours with me understanding features and options of the RDX and then This was my first time buying a car by myself. Pete Sanchez spent a couple of hours with me understanding features and options of the RDX and then spent time helping me custom order my Kona Brown AWD Advanced Package RDX. I have had the vehicle for only a few days now, but it is pure beauty and luxury. Pete kept me informed throughout the wait for the vehicle and made sure the final touches of trim and mats were completed at the dealer as soon as the car arrived. Pete even took time out of his Sunday to talk to me on the phone about the car arrival. The day I came to pick up my vehicle, Pete was off so he arranged for Avery to walk me through the RDX features. Avery quickly synched up my phone and gave me what I needed. Tom in Administration made the payment process quick and painless and was very knowledgeable about all the additional options, like extended warranty and "xyeloning" (spelling?) of leather. I was dreading the process of buying a car and after this experience at John Eagle Acura, I am totally relieved. The people at this dealership work together as a cohesive team. Pete is really top notch and I can't thank the guy enough who gave me his name (Eric Younger in the service department to whom I just happened to mention I was looking for a new vehicle). Denise More

Great buying experience! We love John Eagle Acura! Pete Sanchez was so knowledgeable about every aspect of the RDX. After we purchased the car he took the time to help us get We love John Eagle Acura! Pete Sanchez was so knowledgeable about every aspect of the RDX. After we purchased the car he took the time to help us get familiar with it. That really meant a lot taking the interest in making us comfortable with the SUV. We would highly recommend him and the dealership to anyone looking to purchase a new or used car. Thank you Pete! Mike and Susan Benton More

"Confusion Less" Perfect experience from the start to end. Pete was very helpful in explaining each aspect from safety to performance of the MDX we purchased. He was Perfect experience from the start to end. Pete was very helpful in explaining each aspect from safety to performance of the MDX we purchased. He was very professional and at the same time too care of his customers. I look forward to recommend Pete to my friends that are interested in purchasing a new vehicle. More