John Elway Cadillac of Park Meadows

Fast service & good communication. Easy to make an appointment Good customer service. Will be back Easy to make an appointment Good customer service. Will be back More

Every time I go to John Elway Cadillac the service is excellent! Dan, Rifat and the other guys always make sure I’m comfortable. excellent! Dan, Rifat and the other guys always make sure I’m comfortable. More

Dating back to November 2023, I was shopping for a midsize luxury SUV for my wife. A coworker recommended Amanda, a sales representative at John Elway Cadillac in Park Meadows, based on their positive midsize luxury SUV for my wife. A coworker recommended Amanda, a sales representative at John Elway Cadillac in Park Meadows, based on their positive experience purchasing a vehicle with her. I want to give credit where deserved: Amanda was professional, attentive, and accommodating. Unfortunately, I cannot say the same for the dealership's first-line management, finance, or service departments. Shortly after our purchase, General Manager Tim Martinez contacted me, surprised by our dissatisfaction and wanting to understand our experience. I explained that the numbers throughout the transaction were unnecessarily difficult to reconcile and communication between departments was disorganized. We had purchased window tint and all-weather floor mats as a package, yet repeatedly encountered employees questioning whether these items were included, despite being documented in our contract and paid for. Amanda ultimately resolved the issue, but customers should not have to fight to receive what they purchased. We leased a brand-new Cadillac XT5 for 36 months. Our initial financing experience with Eric was fine, but once we needed assistance after leaving the dealership, communication stopped. Weeks passed without a response. Unfortunately, this became a recurring theme: good customer service when making the purchase, but considerably less attention once the sale was complete. The vehicle itself presented additional concerns. Shortly after purchase, we noticed a humming/whistling noise around 30 mph. The service department essentially told us, "This is the way it is." Shortly afterward, the brakes began squeaking, which was also dismissed as normal. Approximately two years into ownership, the dashboard began warping and developing noticeable cosmetic defects. Service acknowledged this was a common problem and could be repaired, but gave us the response it wasn't worth pursuing. Our confidence in both the vehicle and dealership had deteriorated. We ultimately decided to end the lease early and move on. Despite the vehicle's residual buyout value being lower than its fair market value, we had absolutely no interest in purchasing it or continuing our relationship with the dealership. The final interaction reinforced our decision. During the vehicle turn-in, Jayden presented paperwork showing a $695 disposition fee. Less than two inches away, the same document identified the maximum disposition fee as $595. When I questioned the discrepancy, the amount was corrected, and I was told, "Let me talk to my manager... Sorry about that, the $695 fee is for new cars." That explanation did little to inspire confidence, particularly given the paperwork in front of us. I recognize others may have had positive experiences, and I am glad for them. However, prospective customers deserve to understand that the ownership experience extends well beyond the initial sale. My experience was a pattern of poor communication, inadequate follow-through, dismissive service responses, and a lack of meaningful engagement. The dealership had multiple opportunities over three years to restore our confidence and failed to do so. Amanda deserves recognition for her professionalism. Unfortunately, she left John Elway within 12 months of our purchase, which was disappointing but perhaps unsurprising given our experience. A luxury dealership should deliver a luxury ownership experience, not simply a luxury sales presentation. John Elway's name carries significant recognition, and Cadillac represents a premium automotive brand. Unfortunately, the dealership's customer service reflected neither reputation. Our experience fell well below what I would expect from even a mainstream automotive dealership. After more than three years, I am glad to be moving on. I simply wish the dealership had given us a reason to stay. More

Extremely helpful and friendly. On time and complete. The service dept crew are all so helpful and nice. On time and complete. The service dept crew are all so helpful and nice. More

Josh was excellent! He provided outstanding customer service, was professional, knowledgeable, and made the entire experience enjoyable. He went above and beyond to make He provided outstanding customer service, was professional, knowledgeable, and made the entire experience enjoyable. He went above and beyond to make sure everything was taken care of. I highly recommend Josh and truly appreciate all his help. More

Always good service on my XT-5 at John Elway Cadillac Park Meadows Center in Colorado. Park Meadows Center in Colorado. More

The service was excellent. They listened to what I wanted and did not try to add anything that I didn't. They listened to what I wanted and did not try to add anything that I didn't. More

Technicians work was good. The rest of the experience was off putting. Communication was poor and misguided The rest of the experience was off putting. Communication was poor and misguided More

He was so clear about all me questions, so attentive He's good, helpful and very knowledgeable good, helpful and very knowledgeable More

I interacted with employees who were professional, quick to acknowledge me and direct me to services. They accommodated my need for transportation nearby with a Lyft, rather than waiting. They sent a though to acknowledge me and direct me to services. They accommodated my need for transportation nearby with a Lyft, rather than waiting. They sent a thoughtful text to notify me that services were complete, as well as a Lyft link for a return ride that thoughtfully allowed me to return at my convenience. I appreciated the respect for my time! More