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John Elway Cadillac of Park Meadows - Service Center
Lone Tree, CO
77 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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77 Reviews of John Elway Cadillac of Park Meadows - Service Center
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Verified Customer
July 17, 2025
Great team, communication and customer service! ! I appreciate the attention to detail. They gave me updates so I knew when my car would be ready. ! I appreciate the attention to detail. They gave me updates so I knew when my car would be ready. More
by Jessjg
Employees Worked With
Dan Hugg
July 17, 2025
Always have had good service with this shop and the staff involved. No complaints about service. involved. No complaints about service. More
by chonghuihan
Employees Worked With
July 17, 2025
The dealership is nice and clean the staff is personable. The only negative thing that I can say would be they don't provide loaner vehicles they will provide an Uber but it's the cheapest most uncomfortable The only negative thing that I can say would be they don't provide loaner vehicles they will provide an Uber but it's the cheapest most uncomfortable Uber possible. I think they could do better considering the vehicles we are having serviced. More
by danielsdt2
Employees Worked With
Service Department
December 18, 2023
We had to have an engine replaced on our Escalade. When we received it back, there was an issue with the temperature guage, starter, and transmission slipping. After leaving the car with them anoth When we received it back, there was an issue with the temperature guage, starter, and transmission slipping. After leaving the car with them another day, we got the car back and they said everything was fine and found no problems. We then took it to our local mechanic who had to replace the thermostat for the temperature issue, new starter, and add transmission fluid. I don't think John Elway even looked at the vehicle. On top of this, they treated us like we were a bother to them. We also have neighbors that just spent over $100k on a new Escalade and they treated her the same way. More
by Escalade Made
Employees Worked With
Dan
March 29, 2023
There was a recall on our XT6. Jonathan called to inform us and offered their concierge service as we live 45 minutes from the dealership. Tyler arrived on schedule to leave us loa Jonathan called to inform us and offered their concierge service as we live 45 minutes from the dealership. Tyler arrived on schedule to leave us loaner vehicle and take ours to the dealership. Stan expedited the recall and our vehicle was returned promptly. Great customer experience. Would highly recommend this dealership. More
by Robert Ingram
Employees Worked With
Jonathan, Tyler, Stan
March 22, 2022
The worst auto dealership service I have ever had. My first two visits with Service Advisor Rifat were great. Subsequently with service advisor Dan Contreras, I had nothing but problems, unsatisfact My first two visits with Service Advisor Rifat were great. Subsequently with service advisor Dan Contreras, I had nothing but problems, unsatisfactory customer service and the run around. After multiple visits for the same issue, the cause of the problem was finally found only to waste a day of my car being there for service when they didn't have the correct parts in that they said they did. At least two days wasted in the shop. Manager Darren Hall promised to help and provide compensation for all the hassle but never did. Very disappointing. More
by CaddyGirl
Employees Worked With
Dan Contreras
