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John Elway Cadillac of Park Meadows - Service Center
Lone Tree, CO
77 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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77 Reviews of John Elway Cadillac of Park Meadows - Service Center
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January 05, 2022
I wish I could give negative stars. On September 1, 2020, I ordered a 2021 Premium Luxury Platinum Escalade. It took three months to receive my vehicle. During those three months, I was treated with d 2020, I ordered a 2021 Premium Luxury Platinum Escalade. It took three months to receive my vehicle. During those three months, I was treated with disrespect many times, when I would check on why it was taking so long... And there were several major errors on my order, that almost had me cancel the order, all the way. Including a serious mistake with my vehicle, on the day, I was to pick it up. Then, almost from the moment that I received my vehicle, I started having many annoying problems, with the vehicle. It was always very uncomfortable to even go into the dealership. Within the first 2-3 months of receiving my vehicle, I had many issues related with the car itself, I was treated rudely and sarcastically, every time I would call in... I "oddly"was told that I was a "test pilot" for a completely new vehicle, so it was likely, that I would continue to have problems. In the first few weeks of owning my Escalade, my oil level indicator came on, on the dash. I checked the oil, and it was down three quarts. Meaning, that I had taken delivery of a $119K vehicle that was carelessly low on oil. Within a few weeks of that issue, my steering column froze. It would neither raise or lower, using the comfort exit function. And it was giving off a very strange odor. I contacted the dealership, and I was to take it in on Monday morning, to try to diagnose the issue. It was determined, that by down-loading an update, that it fixed it. A few weeks after that, my vehicle's battery died. I called Cadillac Roadside, and they sent a technician out. He checked a few things and then put a new battery in my vehicle. I scheduled an oil change in the late winter 2020, I was insulted by the service person, who I paid, because he felt that I had put too many miles on my Escalade. In August 2021, I called parts. I ordered a new windshield, as mine had become very pitted. Scott later called and said that the windshield was in, and said I needed to speak with service to set up the install. He transferred me to service, and Eric answered. Eric rudely informed me that they no longer “messed with” windshields, and that I would need to find my own glass/windshield company to do the job… I scheduled a second oil change this fall, and was treated rudely by Eric… I later noticed that several of my tires were giving me a low air pressure warnings. I called the service department once again, and was treated harshly over the phone, by Eric. Then, in early December, Scott called. He said, your windshield has come in, and service will be calling you shortly to set up installation. Contradicting the September call... Eric called, and simply informed me that I pay him, and the glass company could either install at their location or my home. I said that I would call back the following week to pay and set that up. The following week, December 7, I was driving along, and “unbelievably” the steering column once again froze up on me. It was doing virtually the same thing, as it did in February. I immediately called my dealership’s service department. Eric, very aggressively asked me, “What, am I supposed to look it up and call you back, or something”. Then, he said, “You can drop it off, and we will get to it when we have some time”. Just drop it off next Wednesday… Then Sunday, December 12, my battery died again… I had to call Cadillac Roadside, 4-6 times, until I found a rep who was willing to send a technician to my home on Sunday. The same tech from February came to my house. He installed a new battery. As the tech was finishing up, he said, “I will speak with Darren Hall, the service manager, and will indicate this duplicate issue with the steering column". Mr. Hall called, and set up for a tech to come to my home on Wednesday December 15, and pick up my vehicle and drop off a loaner. Within a day or so of diagnosing the steering column, Mr. Hall notified me that he was simply going to replace the entire steering column. I was concerned about a massive part of the electronics being replaced. I got my vehicle back on Friday, December 17. And now the horn part of the steering wheel does not work properly, and the service "Driver Assistance" warning is coming on... I contacted the dealership, and was disrespected by Darren Hall, the service manager, who texted me while he was intoxicated after hours a number of times the next evening, followed by a number of calls to my cell phone. I was not happy, so I informed the dealership that I was no longer going to give them my business. I informed them that I was going to move my vehicle maintenance, and service, to Rickenbaugh Cadillac. I contacted Michael Maledon, of John Elway Dealership Group, in Phoenix, AZ., to report the bad behavior of nearly all of his employees, And he supported the bad behavior of his employees, and has refused to help me further, since I am changing dealerships. I am now happily at Rickenbaugh Cadillac. There are many, many, more negative experiences here, but there are limits to the length of reviews... This dealership is pathetic in every way. Buy from someone else, you will thank me for it. More
by nfoster
Employees Worked With
Darren Hall, Eric, David Holmes, Michael Maledon
November 25, 2020
Irina was amazing she went over and above to help my wife and I purchase our new Cadillac. I highly recommend Irina. Very friendly through the whole purchase and stays in touch to be sure all is going well w and I purchase our new Cadillac. I highly recommend Irina. Very friendly through the whole purchase and stays in touch to be sure all is going well with our Cadillac. More
by Gwfitz01
Employees Worked With
Irina
June 28, 2019
Terrible buying experience Serv. Adviser Becky saved the Day This review only pertains to the service Dept. at John Elway Cadillac. Where to begin, first of all we live about 200 miles from Denver in the mountai This review only pertains to the service Dept. at John Elway Cadillac. Where to begin, first of all we live about 200 miles from Denver in the mountains, far from any dealership. The vehicle needed work, at 30k mi this was the first service we had done at the dealership since warranty work needed to be done on the vehicle. As far as scheduling, its very difficult for me as I have to drive long distances, especially if the vehicle needs to be worked on for a few days. Everyone I had spoke to wasn't really accommodating or willing to work with my schedule. I had gotten a string of "no's, we can't do that, or we don't have any loaners, etc." For a a vehicle that I purchased for $71k it seemed I was getting the same service or worse had I gone with a Honda or Toyota equivalent. I even brought the vehicle in one instance in the late afternoon (my appt was 3p I arrived at 4) I was told no one was able to look at the vehicle until the next day, and on top of that no loaners were available. So I left. I decided to give John Elway one last chance, it wasn't until Becky picked up the phone I finally received the proper service and adviser I should have gotten in the first place. She is extremely professional, an absolute peach. She was very straightforward and honest, she gave that heir of confidence and respect I am use to receiving at luxury car service centers. Her approach and professionalism washed away all the bad tastes left in mouth from the previous interactions I had. Some things she couldn't control, but the things she could she did exceptionally well with the utmost professionalism, including taking care of something for me on her behalf. Becky, I know you tried your best for me and did all you could to accommodate me and I thank you so much. I won't be returning to John Elway, but please if you ever move brands or dealerships keep my information, I WOULD HAPPILY WORK WITH YOU AGAIN ANYTIME!!! More
by Elgin2k
Employees Worked With
Becky Williams
May 16, 2016
Terrible customer service on follow up. I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one of the fuel injectors got wet, so they went ahead dried it so I thought everything got fixed. After leaving the service department, I noticed that the car was still shaking, so I called and left a message for the service department manager Clay. Few days have past and no return call. Few days later, I was driving I heard loud rattling sound in the engine compartment, and come to find out that the hydraulics that holds up the hood were just dangling broken off from their sockets. It was obvious that the technician have done this and did not say anything. I was furious at this point ,so I called the dealership and they connected me to their GM and explained to him the situation. He apologized and said that they'll will do anything and everything to make it right and will have his manager Clay call me the next day. Well it's been a week now and no phone call. I am very disappointed with the lack of customer service received and poor follow up on the management side, I truly thought I found a place that can be trusted, but I was so wrong!! I would not recommend taking your vehicle at this particular location, because when it comes to admitting to their faults, good luck on getting any type of response. More
by Samnq2015
Employees Worked With
GM, Clay
April 05, 2016
Dan rocked it! I took my car in, it was missing, needed a tune up. Dan assessed the issue within minutes, turned out we needed new spark plug wires and a tune up... I took my car in, it was missing, needed a tune up. Dan assessed the issue within minutes, turned out we needed new spark plug wires and a tune up...not surprising, it's a 12 year old EXT with 178K+ miles on it, we added an oil change...and it was in by 9 am and was out ready to go by 2 pm! Great service by Dan Contreras and the service team!! More
by GAB
Employees Worked With
Dan Contreras
February 08, 2016
Poor service team Charged more for oil change then quoted. Have owned my 2008 SRX for just over a year and was not aware of all the problems with the front turn signal Charged more for oil change then quoted. Have owned my 2008 SRX for just over a year and was not aware of all the problems with the front turn signals/daytime running lamps. Very disappointed that the service rep did not disclose this issue or recommend better options available other than replacing bulb for $200. More
by Markbert
Employees Worked With
Don't remember her name. No business card provided
June 10, 2015
Very professional at 7:00 A.M. Dan and Kim were very helpful on my last visit, it is hard to be that cheerful at 7:00 A.M. Kenny from Greenwood Village.. Dan and Kim were very helpful on my last visit, it is hard to be that cheerful at 7:00 A.M. Kenny from Greenwood Village.. More
by kenny
Employees Worked With
Dan and Kim
