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John Hiester Chevrolet

Fuquay-Varina, NC

Overview
Reviews
4.6
374 Reviews
Call Dealership (919) 552-4944

3100 North Main Street

Fuquay-Varina, NC

27526

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Showing 374 reviews

November 20, 2023

Excellent service and great customer service. I really love coming to this dealer for my truck More

by glennysg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don't know
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Nov 22, 2023 -

John Hiester Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. The John Hiester Chevrolet Team

Helpful
November 14, 2023

Beware I am a repeat customer of both buying trucks and service.Today was a game changer for me.I now a little about Chevys.I immediately knew the quote of 6500 for a transmission was grossly of target.34 More

by Dav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital Airstrike
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Nov 14, 2023 -

Dav responded

John Hiester Chevrolet Nov 14, 2023 Dav Beware I am a repeat customer of both buying trucks and service.Today was a game changer for me.I now a little about Chevys.I immediately knew the quote of 6500 for a transmission was grossly of target.3400.00 over several other shops who offered a few other things I asked to be done. THERE TOTAL WAS 10 GRAND FOR A 2012 Z1.I got most of the stuff they were over pricing alot less also Beware ill never go back

Nov 16, 2023 -

John Hiester Chevrolet responded

Thank you for taking the time to leave us your review, Dav. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. The John Hiester Chevrolet Team

Helpful
October 26, 2023

Good communication and service. Proud supporter of the Wolfpack. I would highly recommend this dealership More

by Greg.Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Oct 27, 2023 -

John Hiester Chevrolet responded

We really appreciate the kind recommendation, Greg. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! The John Hiester Chevrolet Team

Helpful
October 11, 2023

I was please with the service at Hiester Chevrolet. The advisors were nice and the got me in and out in about an hour. More

by LH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisors and attendants
Report | Print
Oct 12, 2023 -

John Hiester Chevrolet responded

Thank you for your kind words. We feel our service department is what makes John Hiester Chevrolet of Fuquay Varina special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. The John Hiester Chevrolet Team

Helpful
October 06, 2023

They are not thorough in checking my car on 3 separate occasions. I have to keep pointing out to them things they should know and reminding them of things I’ve asked them to check. Communication is not go More

by C8 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachael in service
Report | Print
Oct 06, 2023 -

C8 Owner responded

Poor communication from the service department communication from the service department. They are not thorough in checking your car. You have to tell them and then remind them what you wanted them to do and what they were supposed to be checking as well. They tell you that a problem is fixed and then you get home and you’re still having a problem..

Oct 09, 2023 -

John Hiester Chevrolet responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. The John Hiester Chevrolet Team

Helpful
October 02, 2023

John and staff are excellent. I would recommend dealing with them for all auto needs. Their service department is top notch as well. More

by Jonathan Durham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Oct 05, 2023 -

John Hiester Chevrolet responded

Wow, your kind words took our breath away, Jonathan! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. The John Hiester Chevrolet Team

Helpful
September 21, 2023

Fast and courteous . Delivered on time. Kept me updated on progress and costs of work More

by thaddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All, employees
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Sep 22, 2023 -

John Hiester Chevrolet responded

Thank you for this amazing review! We really appreciate your business. The John Hiester Chevrolet Team

Helpful
September 14, 2023

Needs a separate customer waiting area. I really don't need to hear all of the dealership conversations. More

by rlmetzger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Sep 15, 2023 -

John Hiester Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. The John Hiester Chevrolet Team

Helpful
September 12, 2023

Great service and friendly staff. Always a pleasure doing business with them. Fast and courteous . More

by rprobasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Sep 14, 2023 -

John Hiester Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. The John Hiester Chevrolet Team

Helpful
September 02, 2023

Great company to deal with. Professional and courteous staff.sales experience was low key.Thanks More

by Ransdell45james1Timberman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max was great and knowledgeable about what I was looking for.
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Sep 05, 2023 -

John Hiester Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. The John Hiester Chevrolet Team

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