I recently took my 2015 Ford Explorer Sport to John Kennedy Ford in Phoenixville, Pa for service. I had been hearing a banging sound from the front when turning and started feel hesitation from the power steering. I dropped it off early in the morning on the day of my appointment, it’s on my way to work. I didn’t receive a call from the service manager until late in the day. When he did call to update me on what they found, he told me the repair wasn’t important and did need to be fixed. I told him I had a warranty and I wanted it fixed, he informed that he did not see my extended warranty that I purchased from the dealer in my records, so he got the paper work out of my glove box and than tells me he had never heard of this warranty and that he had to call the extended warranty company for approval. He called back and said that he would not know till early in the morning. Around a 11am the next day I called to find out what was going on. A lady answered and 1st said they still have not heard, I asked them to call again and minutes later I was told that I would have to take it back to the original dealer in Souderton, Pa. because I live within 50 miles from original dealer. By this point I had a strong feeling that they did not want my business, so I didn’t argue and picked up vehicle. After arranging with Ciocca Ford in Souderton, almost an hour drive from my house in a direction I never go, except for the great deal I received on my Explorer. They informed me that I did not have to come there, I asked them to double check with the warranty company as I was planning on write a bad review and they again confirmed I did not have to drive there. I said well that’s John Kennedy’s loss because I want 4 new tires, an inspection, oil change I also was due for antifreeze change and the work that the warranty company paid for, which goes to the service department doing the work was over $1,600.00, Almost $3,000. In sales and services, they lost because why? The people I dealt with at John Kennedy are the face of this dealership and it’s not the face I want to do business with. Dealing with Ciocca Ford in Souderton was like night and day, They called several times to keep me updated and were very professional.