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John Kennedy Ford - Phoenixville

Phoenixville, PA

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70 Reviews

730 Valley Forge Road

Phoenixville, PA

19460

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70 Reviews of John Kennedy Ford - Phoenixville

December 23, 2023

Easy to schedule appointment for inspection within the dates that were convenient for me. I waited for the car and the waiting area was comfortable and clean. Staff was very friendly and polite. More

by happywithford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Marquisette
Dec 27, 2023 -

John Kennedy Ford - Phoenixville responded

Thank you so much for your review of our service department. Also, thanks for taking the time to mention our staff; our team here is pleased you did. We appreciate your business and look forward to seeing you again. Enjoy Your Ride!

October 29, 2021

I recently had a used car in for an evaluation before purchasing, this was made clear during scheduling. I was told they had a set price of 150.00 to fully evaluate the car in hopes of negotiating a buyi More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Nov 01, 2021 -

John Kennedy Ford - Phoenixville responded

Glenn, it appears that we had a miscommunication with you, and we are very sorry for that. When you asked for a pre-certification inspection, we should have told you what was involved with that process. Running codes is not part of the pre-certification unless the Check Engine light is on. It was never on during the time we had the vehicle. If it were, we would have contacted you to ask if we could do that analysis. The price you were charged was the amount for us to perform the 172-Point Inspection needed for the Gold Certification level for pre-owned Ford models. We did not just do a state inspection; our technician spent time going through the checklist, which is part of the service you paid for. We never had an issue starting the vehicle; therefore, there was no reason to check that. Because of your review, we have learned that we need to explain precisely what the pre-certification service consists of to confirm customer expectations. For this, we appreciate you posting your review.

October 06, 2020

Dan McHugh - THANK YOU - I've had a lot of vehicles in Dan McHugh - THANK YOU - I've had a lot of vehicles in my day, never had such an honest person to work with. Helped me into a 2020 Explorer in Oct More

by skeptic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan McHugh
September 30, 2019

Just what I was looking for When I arrived at the dealerships, looking for a specific vehicle I saw on their website, I was greeted by Eric. Eric answered all of my questions an More

by Corey S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric and Rob
August 08, 2019

Trade A Purchase of a new vehicle Very satisfied. Both sales and service departments worked hand-in-hand making this task simple and effortless. Will use dealership in future wi More

by Steve 02*
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus,
November 29, 2018

Drove 5 hours to buy a car and it was worth it! I was looking for a vehicle with all of the features I wanted and after searching my area (Richmond VA) for about 2 weeks, I expanded my search and fo More

by herschelder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, Rob, Trevor, Ken
November 06, 2018

Oustanding Customer Service I can't say enough about the outstanding service I received at John Kennedy Ford. First of all my salesman, Jake was warm, friendly and very polite. More

by Rogue Runner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake, Ken
September 27, 2018

Amazing!!! Me wife and I recently leased a 2018 Ford Explorer and I cannot day enough about our salesmen Trevor Veidt he was beyond amazing made the entire proce More

by Jbene24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Veidt
August 28, 2018

Car shopping - amazing experience I am writing this to sincerely, genuinely thank john kennedy ford phoenixville for helping my boyfriend purchase a brand new car when we thought he wo More

by Jerrypanichelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Nixon, jim, trevor
August 24, 2018

Ford Focus I just leased my 3rd Focus from Joe Rahm. He is excellent. Always does his best to find the best car for me with the options I want. I highly recom More

by CHill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Rahm
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