John Kennedy Subaru

Spoke to Jerry on phone - quoted me around 750 dollars for my timing belt replacement and water pump (15% coupon applied). Agreed the price and dropped the car. At dropping the car he said it is differe for my timing belt replacement and water pump (15% coupon applied). Agreed the price and dropped the car. At dropping the car he said it is different model and added another 0.5 hr in labor. Agreed. Get a call next day that need tensioner/s and seals and added another $350 to works. He has cheek to say that he changed few things which he is not charging me?? What a rip off; CUSTOMERS BEWARE. More

. I called the dealership to inquire about the hours of operation. At that time I told the salesman that I was interested in a BMW that was in the front of the lot. I gave my name, and said I would be th operation. At that time I told the salesman that I was interested in a BMW that was in the front of the lot. I gave my name, and said I would be there soon because I was really interested . When I got there, I was not greeted by a salesman. I had to stop a salesman as he was walking past me. After I told him that I called earlier about the BMW, he said he would be back. After waiting longer than expected, he comes back with the keys. I was already familiar with the car and that came in very handy because trevor was very unprepared and knew absolutely NOTHING about the car: he couldn't even open the doors. . trevor wasn't able to answer ANY questions about the car. After the test ride, He got out, and took the keys immediately like I might steal the car. It didn't seem to matter that I was driving a Cadillac xxx V(paid for). When I asked about the airbag light that was on, he said he would have to ask the sales manager about it. He comes back 2 seconds later saying the car tested fine and the light was NOT on prior to our test ride. When asked how could they sell someone a car with the airbag light on, he replied "That could be expensive to fix and again the car was fine prior to the test drive {He went along on the test drive because he probably thought I wouldn't come back}. It was made VERY CLEAR to me that he did not want to sell me that car, and as I walked back to my Cadillac, he very sarcastically said, Thanks for coming to John Kennedy today. I have purchased my share of cars, and this goes down as THE WORST experience I've ever had. I am a resident and very well connected in the surrounding area and will make a point to tell as many people as I can to take their business someplace else. More

This is by far the most unprofessional organization in the car-buyers world. I was interested in looking at an Outback and wanted to take a test drive. I had my dad's old car with me. I walked in the show the car-buyers world. I was interested in looking at an Outback and wanted to take a test drive. I had my dad's old car with me. I walked in the showroom and was not greeted with a smile (or at all) - just some lifeless glares. I approached a man who said he was Anthony (upon asking). He called a salesman over to help me who was already busy...waited a long time. He finally came back and asked if I had a trade, then aswered a cell call and turned away from me before I could even answer. I went back in the showroom and then used their filthy bathroom. I knew right then it was time to leave. More

I was recently in the market for a new hatchback car. I've never considered a Subaru before, but after reviews and the kind of weather we get in the northeast I figured I should take a look. I went I've never considered a Subaru before, but after reviews and the kind of weather we get in the northeast I figured I should take a look. I went to a few dealerships, 2 different Subaru dealerships, a Toyota dealership, Honda, and Hyundai. The dealerships were all in a row on the same street. It was the same story at all of the stores. I was just looking, and it seemed like everyone that I talked to at the other dealerships were aggravated that I wasn't buying that day or the next. Kennedy Subaru was the last stop, and at that point I was exhausted. I was greeted by a salesman Andrew. We talked about what my needs were, and he showed me a new Impreza. I drove it, I liked it but I wasn't ready to buy. He was understanding, and he gave me a price and looked at my old car. They gave me a price that I thought was a little high. Over the next week I was checking around at a couple other dealerships to see if I could get a better price. They were all around the same, within $200-$300 of my quote from Kennedy. So I went back and spoke with Anthony the sales manager. We talked and I told him that I needed more money off his original price. He has hesitant to give up the extra money, but he said he wasnt going to loose my business over a few hundred dollars. We made the deal, and everything went well. Andrew did a great job going over all of the car features. Hooking up the bluetooth phone, storing all my numbers, and really did a thorough job going over all the amenities. I would recommend checking out Kennedy Subaru, they are nice to do business with. Hopefully I wont be replacing this car anytime in the next 10 years, but when I do, I will be back there. More

Well, I think Anthony and Marie are the greatest. I am a very experienced car buyer since a lease a new car every 3 years. I am also very prepared and do all the research before entering in the process. I very experienced car buyer since a lease a new car every 3 years. I am also very prepared and do all the research before entering in the process. I also use Edmunds.com to have multiple dealerships give me multiple bids. I ask for the same documents from all the dealership and never discuss another's offer with a competitor. As a former banker, I believe you should bring your best deal to the table if you want my business. So that's what Anthony and Marie did. They were upfront and honest throughout the whole transaction. They gave me every document I asked for so I could evaluate the best deal for me. They worked hard to find the car I wanted and their commitment to customer service exceeded my expectations. I love my new Subaru and feel Anthony's and Marie's no pressure, completely honest way of doing business is why. This dealership is not the closest to my home but is the one I will always return to. Even when Marie was not available when I picked up the car (she had a doctor's appointment and later me called to check in), another member of this amazing team stepped in and explained everything to me so I felt safe and informed when I left the lot. He told me things no other dealership had ever told me like about how to have a AWD car properly towed. I have owned all types of cars from Land Rovers to Audis to BMWs to Acuras and the list goes on. So I have dealt with many types of dealerships and salespeople in many different states. I would truly rate Anthony and Marie at the top. Thanks for one of the best experiences I have ever had buying a new car and I love my "RU". More

I'm writing to explain my experience on my visit to John I'm writing to explain my experience on my visit to John Kennedy Subaru. After contacting the dealership online and on the phone I made an appointmen I'm writing to explain my experience on my visit to John Kennedy Subaru. After contacting the dealership online and on the phone I made an appointment to come in after work. I was not greeted by anyone at the dealership and the expression from the staff was more like why are you here. I introduced myself and told them I had an appointment to be here and was directed to a salesperson immediately. I met a nice sales guy and we went for a test drive in two vehicles. I liked the car but wasn't sure if I "really" wanted it or not. I decided it best to think it over more and talk to my wife. Now during the time I was there I gave them permission to examine my trade and not soon after I heard my cars engine roaring down the street. I know the sound of my vehicle since it has a distinct sound from an aftermarket exhaust, intake, and other engine work. I didn't bother me so much until later when I returned to my vehicle. When I told them I didn't have any more time to talk about a deal and had to leave it became a big process for me to get the key back to my car and my registration. When I got up to leave the sales manager came over to talk to me about my trade and offered 500 more. While this sounded like he wanted to be generous it felt awkward since his shabby clothing and irksome smile made me uncomfortable. I noticed him at the dealership but he seemed more like a thug than a "sales manager". Plus from the pressure from the sales manager to not let me leave and want to have me make a decision that moment was beginning to anger me. Once I go my keys/registration back and a copy of the writ-up on the dealback I went out to my car. The seat was left all the way back as if they owned my car. No consideration for the fact its not theirs and that it might be a good idea to respect the customer and to put it back they way they found it. When I got in the car my leather surfaces were greasy from god knows what; steering wheel, shifter. As I started down the street I noticed the vehicle did not feel right and noticed my brakes were smoking, not just hot but actual smoke was coming off of them. I've been driving for nearly two decades and have never driven anything that hard to cause brakes to smoke. Not wanting to over-react I took my car to my service shop to ask about it. They told me that when they are driven hard they can smoke and burn like that. This confirmed my suspicion that the sales manager had no respect for me or my trade at all. I can only imagine what the so called "test drive" was about. That he can just use a customers vehicle like they are expendable. I can only imagine if he would treat some ones belonging like this before a deal is even made I can only imagine what would happen if I took a car there for service that it would receive the same disrespectful treatment. The sales guy was good low pressure relaxed guy but in terms of the others there its highly debatable. In the area if your looking for a Subaru Rafferty is a much better dealership. One other thing to add here the angry customer pacing between the service dept and the showroom about his vehicle not being done in time (its also 8pm) didn't help either. More

I took my 06 Subaru Forrester with 30k miles for small factory recall .They kept car for 3 weeks. Car returned with --SLIPPING TRANSMISSION --AIRBAG LIGHT NOW ON --Roofrack Cross Bar falling off --S factory recall .They kept car for 3 weeks. Car returned with --SLIPPING TRANSMISSION --AIRBAG LIGHT NOW ON --Roofrack Cross Bar falling off --Slow Leak -Flat Tire 2 days later (nail now in Tire I brought it back.THREY CLAIMED THAT THE CAR NEEDED: --NEW AIRBAG COMPUTER- and charged me $100.00 to diagnose this, then quoted $1200.00 $600.00 for parts , and $600.00 for labor to fix Airbag. --Transmission was jerking and caused car to stall many times. Thye told me I needed a NEW TRANSMISSION !!!!!! (Under Warrantee) I was suspicious and told them not to touch anything further. I took it to a reputable Subaru dealer Glen Cove Subaru in Glen Cove NEW YORK . Turned out that the Airbag wire was pulled from bottom of the seat (free to repair) and that "Someone" installed an incorrect , leaky GM transmission filter which was leaking. NONE of these problems existed before this "Recall" done at John Kennedy Subaru. I fixed the roof rack issue myself with an allen wrench. I got the Tire repaired at a local Gas Station for $10.00. I know cars and Im a classic car collector- ANYONE ELSE WOULD HAVE GOTTEN SCREWED BY THIS DEALERSHIP !!!!! More