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John Thornton Chevrolet
Lithia Springs, GA
3,541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,541 Reviews of John Thornton Chevrolet
Verified Customer
July 23, 2025
My Service Advisor was very professional, knowledgeable and had a great attitude 👍🏼. Upset that my PSI tire indicator was not reset after rotation causing me to make another trip to the dealership for i and had a great attitude 👍🏼. Upset that my PSI tire indicator was not reset after rotation causing me to make another trip to the dealership for it to be recalculated. More
by ROSEMASSEY
Employees Worked With
Jerald Passmore
July 22, 2025
The experience was was great, the dealer fee s was the deciding factor, they were not outrageous and more in line than other dealers. deciding factor, they were not outrageous and more in line than other dealers. More
by ZEEZANDERS87
Employees Worked With
Adriana Rivera, JACKSON MORRIS
July 20, 2025
Friendly, polite, courteous, punctual, focus, considerate, positive, passionate, energetic, dedicated, loyal, cooperative, kind, thoughtful, professional considerate, positive, passionate, energetic, dedicated, loyal, cooperative, kind, thoughtful, professional More
by SHIRLEY.DILLARD44
Employees Worked With
Adriana Rivera, Grant Hinton
July 19, 2025
My experience was horrible. I didn't like all of the deception from Fred, Kevin, and I forgot the manager's name. I did not like the way they added all the charges to the cost o I didn't like all of the deception from Fred, Kevin, and I forgot the manager's name. I did not like the way they added all the charges to the cost of the vehicle after they supposedly gave discounts or rebates to bring the price down. They are not transparent. But you live and learn. I will never go here again. There is a reason I never shopped at Thornton Chevrolet, and I have lived in the area for over 20 years. I can't remember why I never shopped here before, but it is coming to me. In the past, I was warned about Thornton Chevrolet. I just can't remember what I was told. I know from my own experience now. I will discourage anyone whom I know is planning on shopping here for a new vehicle. Horrible experience. I have to go to another Chevrolet dealership to get help with this deal with this vehicle. DO NOT SHOP HERE!!! More
by RHONDAF03
Employees Worked With
Fred Gamble
July 17, 2025
My visit to John Thornton Chevrolet was for an airbag recall on my 2007 Chevy pickup truck. I was greeted warmly and promptly, earning 5 stars. However, my visit wasn't for warm greetings and hot coffee, recall on my 2007 Chevy pickup truck. I was greeted warmly and promptly, earning 5 stars. However, my visit wasn't for warm greetings and hot coffee, I was there for warranty work on my truck which deserves 1 star. Now off to Home Depot to find screws for my glove compartment, which were missing. Update: It took three attempts to find the correct glove compartment screws. More
by BRONX1957
Employees Worked With
Tim Yates
July 15, 2025
When you hear about those dealerships that really make you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service manager Derek. 1. I bought a certified preowned camaro there. They never did the inspection to begin with...they just checked the boxes falsifying documents which is against the law. 2. They lied on Carfax saying they did repairs when they didnt do that until I was there buying it and I could see it wasn't done.... again falsifying documents. 3. Took it to another dealer because it was still vibrating after John Thornton service looked at it a 2nd time and said "oh its probably just a bent wheel". Didn't even fix it. The other dealer told me all 4 wheels were bent and that it would be $3k to replace them. 4. John Thornton told me they would replace all 4 wheels with new ones to bring it in. I get a call from Kurt stating the front wheels weren't bent and that they were only going to refurbish my back ones. 5. A week after driving it the AC stopped working on this CERTIFIED PREOWNED CAR! 6. Let's not forget about the financing girl who told me when I came in her office that my payment would be X amount of dollars which was double what it should be without telling me she had added in all the warranties and service without ever asking me if I wanted them. Just said this is your payment OK. Had I not questioned why my payment was double the price and just signed for my car I would have never known she added all of that in. I asked her to take it out and she then gave me another amount that still had things rolled into it and did this a 3rd and 4th time after repeatedly telling her NO and to take everything put! Most dealerships show you a paper asking what you want to add. Not this dealership...they just take you for all your worth hiding it all. Wrong person to try that with when I have bought 20 cars! 7. Never ever trust buying a car here or having service do anything to it. They are a complete joke! More
by MRSNICOLEOROZCO
Employees Worked With
Derek Strickland, Kurt Hedmann, Tyler Rossi
