John Thornton Chevrolet

A great car buying experience Staff was friendly and helpful. Vehicle was as advertised. It was a pleasant experience. The dealership did what it promised. Thank you Dino and Dev Staff was friendly and helpful. Vehicle was as advertised. It was a pleasant experience. The dealership did what it promised. Thank you Dino and Devonta. More

Fantastic Customer Service! Marva Thompson was a pleasure to work with! Best customer service we've ever experienced at a dealership! Kevin Stroud was very accommodating. Best te Marva Thompson was a pleasure to work with! Best customer service we've ever experienced at a dealership! Kevin Stroud was very accommodating. Best team ever! More

Awesome experience! I walked in the dealership feeling very nervous and unsure of what my outcome would be but Steffon, Marva, and Kevin took excellent care of me and mad I walked in the dealership feeling very nervous and unsure of what my outcome would be but Steffon, Marva, and Kevin took excellent care of me and made my experience an awesome and very pleasant one. They were very kind and personable and made me feel very comfortable and right at home. I could not have asked for a better experience than the courtesy and great customer service that I received today. I am sooooo excited about my new 2018 Chevrolet Malibu and highly recommend this dealership...so if you are looking for a place to have a great car buying experience, then stop by John Thornton Chevrolet and you will get just that! Big thank you to Steffon and Kevin and a special thanks to Marva who took the time to explain everything I needed to know about my car! More

Great customer service! Marva, my salesperson was awesome! Very easy buying process. Marva was very knowledgeable & willing to assist with all my needs. Searched around for t Marva, my salesperson was awesome! Very easy buying process. Marva was very knowledgeable & willing to assist with all my needs. Searched around for the best price and no one could match John Thornton’s price! More

Awesome service Unfortunately we had a mishap with our tow vehicle and had it towed to John Thorton Chevrolet dealer in Lithia Springs Georgia although they were not Unfortunately we had a mishap with our tow vehicle and had it towed to John Thorton Chevrolet dealer in Lithia Springs Georgia although they were not able to repair the vehicle or the cost we’re hoping for they were very kind and knowledgeable with awesome personalities they helped us find a storage yard and arrange for a tow saving us over 100 bucks. Their hospitality was over and above what you would expect. It’s great to see there are still honest reliable and trustworthy people who truly want to help, just because! More

AWESOMENESS!!! I've not owned a brand-new car sense the 90's. Marva hooked me up! I didn't have long before I had to be at work, she was quick, and considerate of my I've not owned a brand-new car sense the 90's. Marva hooked me up! I didn't have long before I had to be at work, she was quick, and considerate of my situation. Explained just enough detail of how to use this new space age technology to where I could figure out the rest and I'm good to go in a brand new Chevy spark! Marva was kind, smart, very considerate, and professional. I'll recommend her to my kids when they need a car. So if your hunting for some new wheels. Give Marva a call. She'll set you up with what you want/need. More

Disappointing Experience I was referred to the dealership via the Progressive car buying program. Reluctantly, I decided to see what the dealership was able to do to assist wi I was referred to the dealership via the Progressive car buying program. Reluctantly, I decided to see what the dealership was able to do to assist with a trade in. I originally met Marva Thompson, who came across as a very straight forward individual. We appraised my vehicle which after the appraisal was valued at $8,000. This left a balance of $10,000 on the current loan. Marva advised me that this was not impossible. However in order to make a determination, I would have to run my credit. After the credit process, the banks denied me due to the $10,000 remaining on my 2016 Chevrolet Malibu. That was disappointing however I moved on with my day understanding that this deal would not work out. While at a dentist appointment, Marva contacted me leaving a message stating that her manager had advised her that he was able to work out something so she would like for me to send over my financial information. I was not able to send it over that day but once again excited about the deal. I forwarded the requested documents to Marva. Excited, I followed up and was told that Marva did not work the next day. I then asked if she was the only person handling the account information and was advised that a gentleman named Ash was handling my account and was put thru to his voicemail. I left a voicemail and much later in the afternoon, received a call back from Ash saying the loan was denied even though he had never received my financial information which I forwarded to Marva. I followed up the next day with Marva and was sent to her voicemail multiple times as well as told she was not at her desk. I called again (anxious) for an answer and got a gentleman by the name of VJ who again told me she was not available. I expressed to him that I had sent her my financial information and she left a voicemail and told my spouse that her manager was able to make a deal and to please have her call me back. She did eventually return my call expressing to me first how I had left her 2 voicemails and spoken to Ash and someone else and that her manager had thought he could do something for me but he could not. I told her that I had sent my financial information to her and she stated you sent it to somebody but not me. I contacted the receptionist and asked for information on the general manager (Dan Ramsdale), she asked if I wanted to be put thru to him and I said yes but I wanted to get his contact information, the agent immediately connected my call to his voicemail without providing me with the information I had requested. The primary issue I had was the experience. I felt more like I was getting on their nerves by calling back after they had provided me with false hope after I had let go of the initial disappointment. The attitude of Ash and Marva was more like I was a waste of time and I was quickly dismissed. All this was after John Thornton Chevrolet repeatedly contacted me regarding purchasing a vehicle prior to me going into the business to inquire. More

Great Experience Thanks to Michael Abernathy and Dino for making the purchasing process go so smoothly! I would definitely recommend them to anyone looking to purchase Thanks to Michael Abernathy and Dino for making the purchasing process go so smoothly! I would definitely recommend them to anyone looking to purchase a vehicle. More