John Thornton Chevrolet - Service Center

Great Service, I definitely am 100% Satisfied, Great Dealership, very Professional, courteous, very Knowledgeable, I was treated like royalty, I will definitely be back to service my 2020 C8 Corvette! Dealership, very Professional, courteous, very Knowledgeable, I was treated like royalty, I will definitely be back to service my 2020 C8 Corvette! More

The repair was great but I could have used a loner for the days my truck was in the shop. Other than that everything was great I will refer other people to come there the days my truck was in the shop. Other than that everything was great I will refer other people to come there More

I've been a regular at John Thornton Chevrolet ever since I first got my Sonic back in 2015. Everytime I've needed something fixed or inspected, I'd come here. Everytime I needed a simple tire rotation or an I first got my Sonic back in 2015. Everytime I've needed something fixed or inspected, I'd come here. Everytime I needed a simple tire rotation or an oil change I'd come here. Unfortunately, things changed for the worst. Two months ago, I wanted to come here to get my headlight assembly replaced. It melted due to the headlight being inserted incorrectly, and the headlight no longer emits a good amount of light. I called the dealership to see if I could bring it in for repairs, but after being put on hold for ten minutes, the call dropped. I had made another attempt to reach out, but was again put on hold and the call dropped. A couple of months later, my engine light came on and I called in again to see if they could inspect it and get it fixed. When I rolled up and dropped the car off, I was told that the engine light turned off and that they did a standard service to it - no biggie, problem solved. When I was about to retrieve my vehicle, one of the mechanics told me that the engine light turned back on while they were rolling back up, and that I should schedule an appointment bring it back. At this point, I'm frustrated because that was the whole reason why I came here in the first place, so I just decided to go over to Precision Auto Tune to get it fixed. They took an hour to diagnose the issue (which was $20 cheaper than your diagnostic fee), and another to fix the issue itself. No appointment needed. I used to love coming here. You guys have had great service and the staff was/is pretty consistent in their customer service, mostly. But because I haven't been able to get my last two major issues fixed even after I ask for help, I can't see myself coming back. I respect your mechanics a lot - they do the work that a lot of us aren't qualified or knowledgeable enough to do, but unfortunately I will be taking my business elsewhere. More

Always friendly, helpful to me, always treating me with respect and checking things that might need to be dealt with. Always a pleasant visit. Thanks Bryon respect and checking things that might need to be dealt with. Always a pleasant visit. Thanks Bryon More

Very quick service. And very reliable service. Jermald Passmore was friendly and nice. Dealership people very polite. Dealership was clean. Wouldn’t go anywhere else for service. Passmore was friendly and nice. Dealership people very polite. Dealership was clean. Wouldn’t go anywhere else for service. More

excellent dealership i brought my 2009 CHEVROLET truck there in 2009. and i bring there for all my service.I know i will get the best service, i trust them for the best work and price there in 2009. and i bring there for all my service.I know i will get the best service, i trust them for the best work and price More

I went in for a oil change with no appointment one hour before closing and they got it done thank you Your hole team did wonderful job before closing and they got it done thank you Your hole team did wonderful job More

I made an appointment with Mr. Cuquejo to have my Blazer serviced the following week. Mr. Strickland took care of things when I came in for a routine oil change, and everything was done efficiently as I've serviced the following week. Mr. Strickland took care of things when I came in for a routine oil change, and everything was done efficiently as I've come to expect from the Thornton Chevrolet service dept., with no surprises. More

Working with this team was a wonderful experience!! They went above and beyond to make sure of my safety and vehicle was taken care of from the front of the dealership to the back of the dealership!! Great went above and beyond to make sure of my safety and vehicle was taken care of from the front of the dealership to the back of the dealership!! Great Dealership to visit!! More

I have used this dealership for more than a decade and they never disappoint. Great customer service and work on my vehicle. Highly recommend Thornton Chevrolet. they never disappoint. Great customer service and work on my vehicle. Highly recommend Thornton Chevrolet. More