Johnson City Nissan

The second average - poor encounter. About 2-3 years ago i went into this dealership looking for a specific car. I have drove these cars before (sport) and knew exactly what i wanted. I w About 2-3 years ago i went into this dealership looking for a specific car. I have drove these cars before (sport) and knew exactly what i wanted. I was told in a rude manner that what i wanted "wasn't out there" and not for the money i wanted to spend. Well, several weeks after that, i did buy exactly what i was looking for and the price range in knoxville. (grayson auto - great) I was very put off by how i was treated when looking to buy a car from tri-cities nissan. Then this year (2015) i decided to trade for a newer version of my car. Again, the used car sales manager told me i would not likely find what i wanted and was very rude to me and my family there. He acted as if he didnt have time for our "money" or to answer questions. I almost said something rude back but decided to just leave. I ended up dealing with 2 different sales people who were okay and even test drove a different car to see if i would like it. Which i later realized they were trying to sell me a more expensive car than the one i was wanting to buy. I left my information to be contacted if the car i wanted came in, NO CALLS OR EMAIL. Which shows me they must not want to sell cars very much since i looked on there website and 2 cars within what im looking for has been posted. I have recently purchased exactly what i want from another dealership in the area. ( i recommend going to everett nissan in boone nc.) Service review: I brought my car in to have a problem diagnosed. I was told over the phone it would be $87 to have it looked at, which i agreed to. When i pulled into the service department, i told 3 employees i did not want to spend any more money on the car then the $87 to have it looked at. The car had to be kept for a couple days so the technician could find the problem. I received a total of 2 calls from the manager of the service department, who i will say was very nice. When i went to pick up my car, i was asked to pay $210! I was so mad that they did not discuss this with me and fixed a part on my car I DID NOT ASK THEM TO. I paid the bill but will never be back to this dealership. More

Given the run around If I could give this dealership no stars I would. My husband and I had been looking for a truck that would fit a car seat since we are expecting our f If I could give this dealership no stars I would. My husband and I had been looking for a truck that would fit a car seat since we are expecting our first child. With that being said, we were looking for something affordable as well as safe for our family. We were very excited to find the exact truck we wanted listed on a yard sale page on Facebook. First red flag. When we contacted the listing person, she gave us her husband's phone number, Al. My husband called and was surprised that the truck was actually at a dealership. He gave our number to a sales lady, Shelly I believe, who promptly called and told us to come on over!! Five minutes later she called and said she didn't realize that the truck would not be there until four not to come until she called and told us to. Second red flag. We were still very excited and cancelled our day trip we had planned two weeks earlier and went to the bank to get the check. Around 2:30 my husband called to check on the status. The sales lady was rude and told him she would call him back when she had eyes on the truck and basically hung up on him. So, 4:30 rolls around. No call. My husband says he is just going to drive on over and check on things. When he gets there, the truck has already been sold. Wow. Imagine our surprise. So the sales lady tells my husband one story and we get another story from the sales manager. Guess they didn't have time to get their stories straight. The sales manager told me I was more than welcome to go above him, but he is high in the company because he moves inventory. Wow!! The dirty, sleezy way. I don't know that I would brag about that. Then he offered to find us another truck. Are you kidding me? Would it have been too much to at least call us? Not have us waste a whole day? Beware buyers!! Take your money elsewhere. More

Unhappy owner I explained that I couldn't afford a larger payment,ended up paying 100.+ more a month. Felt my concerns weren't at all!! Will not go back for another I explained that I couldn't afford a larger payment,ended up paying 100.+ more a month. Felt my concerns weren't at all!! Will not go back for another purchase!! More

VERY DISAPPOINTED!!!!!! WHAT A RIP OFF! I HAD A BAD EXPERIENCE WITH THIS DEALERSHIP. I bought my 2009 Nissan Sentra from Tri Cities Nissan on a recommendation of a person I trust and who als I HAD A BAD EXPERIENCE WITH THIS DEALERSHIP. I bought my 2009 Nissan Sentra from Tri Cities Nissan on a recommendation of a person I trust and who also bought from them. I bought this car almost 2 weeks ago. They sold me the car with bad tires and the central lock does not work. I took it in today to get the lock fixed and asked them if they could give me discount on new tires since they sold me the car with tires that needed to be replaced. They said no. OK, so I said I would pay the full price because it needed to be done. I took the car there at 8am and at 3 pm (2 hours before their closing time) they finally called and said they don't have the correct tire size but they can fit a smaller tire on it. They also said that this is a better deal and it is cheaper. It did not sound right, or like a better deal because they should have given me the best deal in the morning to begin with and not at 3pm when it sounded like they still wanted to make a profit off of me even though they were out of stock with the correct tire size. I don't understand tires, obviously, and that is what greatly helps dealerships prey on people who just don't understand car stuff. I could not make an educated decision on the spot on the phone 2 hours before their closing time knowing I had to have my car Monday for work. So under pressure I said fine do it but I also said I had to call my auto mechanic because I didn't fully understand it and it did not sound right what they were saying. I called my auto mechanic who advised me against purchasing smaller tires that they were suggesting--he said the size difference is too significant. I called them back 30 minutes later and said I wanted my old tires on my car and they said they would charge me $150 for the labor. I am not pleased with this service at all because they sold me this car with tires that needed to be replaced anyway and when I was willing to still pay for the new tires, they tried to rip me off by selling me the wrong tire size and subsequently charged me for labor after I said I wanted my old tires back on. They said they could not anything about it---How about not charging me? They could not have done that? And they waited till 3 pm to tell me they don't have the correct tire size. Well, yes, they charged me $122.35 for the labor and I drove home with the same old tires on my car and $122.35 lighter. There was no way I was going to buy small tires from them or anything else after this! I did not like that at all and I promised them that I would write this review and I keep my promises. So here it is. More

"TRULY EXCEPTIONAL!" After my experience with Tri Cities Nissan, I wouldn't go anywhere else! Words cannot describe the service and treatment that not only I received, but After my experience with Tri Cities Nissan, I wouldn't go anywhere else! Words cannot describe the service and treatment that not only I received, but my family as well. They treated us with the UTMOST respect and beyond. I initially purchased a vehicle that I had some concerns about and knowing that the lines of communication were available, I decided to call and voice those concerns. Not only did they make sure I was happy, they didn't act like it hindered them in the least. They treated me like I was the only person there.. even more so the second time! I bought a 2014 Nissan Rogue with absolutely no pressure to buy BUT they made 110% sure that I was making the decision on my own and that I was happy to the fullest. I was treated like a lady! Darryl Collins was my salesman, I am SO grateful for him and Al Kingsbury! They were phenomenal. It was actually bittersweet when my buying experience was over. I know these guys sacrificed precious time for me and my family because not only did I buy, but my mother bought a Rogue as well. We were there later than the closing hours trying to work out a deal for my mom and no one ever complained at all.. They even offered to stay until the deal was done even if it was 2 a.m. We called it a night and returned the following morning to seal the deal for my mother, and it went as smooth as I could possibly imagine. They were so good to my kids, even though they were becoming restless and active. They accommodated us all the way. I truly can't say enough about the service I received from Darryl. He is wholeheartedly a wonderful man inside and out. More

PLEASE READ BEFORE YOU BUY!!! I went to Tri-Cities Nissan on 3-12-14 to find out what was wrong with my car... They charged me $97 to diagnose my car problems and it took about 15- I went to Tri-Cities Nissan on 3-12-14 to find out what was wrong with my car... They charged me $97 to diagnose my car problems and it took about 15-30 minutes. When they were done, the paper said the following: "Gas Tank Leaking", "Tank Very Rusty" also said "REPLACE TANK AND RE-TEST"... They wanted to charge me $2000.00 to fix and then tried to sell me a car cause "Your car is not worth fixing" they said... I denied service cause I don't have $2000 to spend on 1 part. 3 weeks later I went back for a $97 refund cause they mis-diagnosed my car (It was a Mass Air Flow Sensor-$80) and I just got a HUGE argument from the Service manager. At the end of it all he just THREW the papers at me and told me to "Have a nice day"... He made me feel like I was stupid and wouldn't help in any way and it was VERY embarrassing... I never got my $97 back, I'll never go back and recommend NO ONE EVER DOES!!! I'll be going to the Nissan dealer in bristol from now on. (BILL GATTON NISSAN - 235 CENTURY BLVD BRISTOL, TN 37620 - 423-989-6700) Thanks for reading... More

(November-2010) While visiting the area from NY(as I frequently do), I recently purchased a vehicle from TriCities Nissan in Johnson City, Tenn, ... The staff/representatives were very professional, cou frequently do), I recently purchased a vehicle from TriCities Nissan in Johnson City, Tenn, ... The staff/representatives were very professional, courteous and accomodating; very fair & reasonable sales too! I highly recommend TriCities Nissan in Johnson City, TN, to all auto-seekers and have encouraged area friends/relatives/acquaintances to consider TriCities Nissan Dealership first & foremost when considering a vehicle purchase. I especially want to express my appreciation & gratitude to the staff representaives that I had met & dealt with during my customer transaction - Kacey H., Heather S., Tony F. & Hunter K. - all treated me with the utmost customer respect & ensured my customer satisfaction. Thank you! Jeffrey ================================================================ (June-2012) I have since purchased a 2nd vehicle from TricCities Nissan (Johnson City, TN) recently; traveling all the way down from NY. As with my previous 1st vehicle purchase from TriCities Nissan a little over a year and a half ago, I must express that the TriCities Nissan staff/representatives were very knowledgeable, attentive, courteous and professional. I HIGHLY recommend TriCities Nissan to anyone seeking to buy either a new or pre-owned vehicle. Very fair & reasonable throughout the purchase transaction... taking the time to answer any & all vehicle questions... the staff goes the extra mile(s) to satisfy the customer's requests and needs. I would like to wholeheartedly thank those that I had direct and/or peripheal contact with during my transaction - Kacey H., Jamie B., Heather S., Anita, April, "Brooklyn" Al, and others whose names I may have momentarily missed. Thank you all for a wonderful purchase transaction! Take care, Jeffrey (from NY) More

These people have not fixed my vehicle and actually had the nerve to hold my vehicle hostage for a $90.00 diagnostic fee. The vehicle is in Warranty and they have had the vehicle 3 times and can't fix a p the nerve to hold my vehicle hostage for a $90.00 diagnostic fee. The vehicle is in Warranty and they have had the vehicle 3 times and can't fix a problem with the key fobs not working. More importantly they are rude and more concerned about getting their money than customer satisfaction. I strongly suggest finding another Nissan Dealer. More