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Johnson City Toyota
Johnson City, TN
1,124 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,124 reviews
May 30, 2016
Best Car Buying Experience Ever We purchased a used Crosstrek at this dealership today. From the minute we walked on the lot we were treated with respect and consideration for our ti We purchased a used Crosstrek at this dealership today. From the minute we walked on the lot we were treated with respect and consideration for our time. The salesperson we worked with was Matt Hamilton, who deals with Internet sales (we had identified the car we were interested in on Car Gurus) He is a wonderful person and did not pressure us in any way. He got us the deal we wanted and we couldn't be happier with our purchase. The whole process was accomplished very efficiently and respectfully. We were astonished to discover that a one year bumper to bumper warrantee was included in the amazing deal that we negotiated. The dealer had only one key but made a promise and put it in writing that we would have a second keyless entry key within a week. We plan to return to Johnson City Toyota for our next purchase and highly recommend this dealership and Matt Hamilton! More
by LunaGriffSkye
Employees Worked With
Matt Hamilton
May 17, 2016
Great Experience Our friend Eric Wise helped us purchase a 2016 RAV4 SE and we were very pleased with the process. Eric is a great salesperson and went over every fea Our friend Eric Wise helped us purchase a 2016 RAV4 SE and we were very pleased with the process. Eric is a great salesperson and went over every feature this car had to offer. We definitely felt like Eric was taking care of us through this transaction and would highly recommend him. Our time in the business office went quickly and everything was explained as thoroughly as possible. Overall one of the best car buying experiences we have had. More
by Barbara
Employees Worked With
Eric Wise
April 03, 2016
Worst dealership I have ever delta with! The level of incompetence at this dealership is astounding to witness. They ordered the wrong truck. So I had to wait twice as long for the right truc The level of incompetence at this dealership is astounding to witness. They ordered the wrong truck. So I had to wait twice as long for the right truck, they "lost" the deal sheet. So they went back on a already agreed to price. Was supposed to get floor mats with the truck. They at first ordered only the front and not the back. Only after having to argue once more did they get the back mats. I was asked to give a good review. Of course after everything I had to go through i did not. So my wife got fussed at by the sales manager for it. Avoid this place if you value your time and money. More
by Isaiah Mitchell
Employees Worked With
Frankie, mark, and several others.
March 30, 2016
Friendly staff that won't haggle you I was looking for a new Tacoma for a payment that I thought couldn't be achieved, but the guys there got me a truck at a payment below what I thought I was looking for a new Tacoma for a payment that I thought couldn't be achieved, but the guys there got me a truck at a payment below what I thought I would have to go with. They got me that without negotiating! To top it off, they took what I wanted in a truck and went out to find it and got it in a timely manner! More
by cryan16
Employees Worked With
Chris K., Brian A. , Scott Culver
March 29, 2016
Purchased a new vehicle. Amber Underwod was awesome! Great sales person. The sales staff were excellent. I plan to buy another Toyota after my RAVA has a quarter million miles Amber Underwod was awesome! Great sales person. The sales staff were excellent. I plan to buy another Toyota after my RAVA has a quarter million miles or maybe a half million. My Previa had 250,000 when I sold it and I saw it on the road for several years after it was sold. More
by Becky
Employees Worked With
Amber Underwood, Mark Turner, Brett Morey and finance dept. Josh, Scott Culver
March 14, 2016
2015 Sequoia Very helpful, knowledgeable staff. Took a little too long, but we were well attended to in the time we were there. I would definitely buy another car Very helpful, knowledgeable staff. Took a little too long, but we were well attended to in the time we were there. I would definitely buy another car at this dealership. More
by Tom22
Employees Worked With
Matt Hamilton
March 14, 2016
Great experience We wanted the same model, color, but 2016. They work hard but the found it exactly. We love it. I would recommend them to anybody, they were very We wanted the same model, color, but 2016. They work hard but the found it exactly. We love it. I would recommend them to anybody, they were very friendly, Benny Lawson, Matt Malson, Mr. Mark Turner and others. Thank you, thank you. More
by chebita
Employees Worked With
Michael Baldwin, Scott Culver
March 13, 2016
Outstanding and happy camper i had the easiest and quickest car buying experience at Johnson City Toyota. my salesperson, Matt Hamilton. Got me the deal i wanted. Scott Culver s i had the easiest and quickest car buying experience at Johnson City Toyota. my salesperson, Matt Hamilton. Got me the deal i wanted. Scott Culver showed me all my new truck features. Both did an outstanding job. More
by WILLIAM O HOUSE JR
Employees Worked With
Matt Hamilton, Scott Culver
March 12, 2016
Best Be Careful! My husband and I just traded our Camry for a Rav 4 at Johnson City Toyota. We were given 2000.00 off the purchase price and an additional 500.00 rebat My husband and I just traded our Camry for a Rav 4 at Johnson City Toyota. We were given 2000.00 off the purchase price and an additional 500.00 rebate. We also paid 2500.00 of our own money. After doing my own research I knew my Camry's trade in value was anywhere between $10000.00 and 12900.00. Michael and I owed 12300.00 on my car. They offered me $8500.00 for my car. I said no that is too low. My sales guy asked "What can I do to make this deal?" I said you need to pay off my car. He checked with his sales manager, came back, and said "Good new guys we are going to pay off your car." Of course we thought that was just great. We were feeling pretty great about our purchase. Well after spending about four hours in the dealership with a six month old, which in my opinion is an excessively long time, we were finally taken back to a business office. We were presented with all the additional things we could buy with different numbers listed. We only chose the gap insurance. The numbers listed included $8500.00 for trade in, the balance on my Camry, and any down payments. At that point, I specifically asked about the 8500.00 and asked once again "You are paying off my Camry, correct?" And once again I was told yes. At that point I felt completely confident about my purchase. Then, the flurry of paperwork began. Lay a paper down sign it and then take it away. Lay a paper down and then take it away. Repeat. Several electronic signatures. And this is where I made a huge mistake. And believe me, I own this mistake. I did not read the itemized purchase order. Where it listed that I had negative equity. The difference between my pay off and 8500.00. You see. "I need you to pay off my car" is obviously an ambiguous statement. One that I personally feel I was tricked on. At no point were the words "negative equity" muttered. Not by the sales person and not by the financial officer. My husband and I went back this morning to confront the situation. I told them I hoped they would correct this mistake and honor the deal that they made and to let them know that I know they knew what I meant about "paying my car off." After explaining to multiple people what was said and done, the sales manager laid all of the paperwork with our signatures and told us that we signed for the purchase agreement and he was not going to change a thing. One thing that upset me the most is this: I asked them if it was their policy to not verbally state we would have negative equity. He asked me if it was my policy not to read a contract I signed. We have great credit. We had money down. We are a Toyota family and this was my second Toyota purchase. We have always paid our payment and have never been late. I do not appreciate the way this purchase was handled. More
by ddwyer0728
Employees Worked With
Bobby Hill
March 08, 2016
Great Experience My husband and I decided to look into trading my Chevy Cruze, with a growing family it was becoming too small for us, and I really wanted to have a 4W My husband and I decided to look into trading my Chevy Cruze, with a growing family it was becoming too small for us, and I really wanted to have a 4WD for the winter months. We met with Andrea and explained to her what we were looking for. The next day she had a Jeep Cherokee that she thought we would love, and she was right! It was exactly what we were looking to purchase, We were only at the dealer a few hours before I drove my new Cherokee home. I was very impressed with everyone we dealt with at Johnson City Toyota. I definitely recommend them to anyone looking to purchase a new vehicle. More
by JulieGray
Employees Worked With
Andrea Dalton
