Johnson City Toyota

Excellent Experience! I really appreciated the friendly atmosphere and how the entire staff seemed eager to help. I wasn't pushed to make a decision, the staff let me take I really appreciated the friendly atmosphere and how the entire staff seemed eager to help. I wasn't pushed to make a decision, the staff let me take my time to decide on the great deal they gave me. Andrea Dalton was very helpful and fun to work with. Matt Malson was helpful and genuine. Best car buying experience I've had. More

"EXTRAORDINARY EXPERIENCE" at JOHNSON CITY TOYOTA!!! I would like to thank you (these men that work at JCT): Matt, General Sales Manager; Jeremy, Salesman; and Shane, F & I Director for your help, patie I would like to thank you (these men that work at JCT): Matt, General Sales Manager; Jeremy, Salesman; and Shane, F & I Director for your help, patience, and admirable qualities. I couldn’t be more pleased with JCT's selection, expertise, knowledge, professional and friendly staff, and the personal VIP experience I received when I bought my new Highlander!!! I ABSOLUTELY LOVE MY HIGHLANDER; it has exceeded my expectations in every way!!! With my recent purchase, they have created a Johnson City Toyota client for life. We are so blessed to have a distinguished Toyota dealership, in Johnson City, that exudes professionalism and integrity. I will HIGHLY RECOMMEND JOHNSON CITY TOYOTA to my family, friends, and everyone else!!! More

Leasing my AWD Rav 4 The experience of leasing was new to me, as I had never leased always owned my car. The staff at Johnson City Toyota, Jason Garrett, Matt Malson, Case The experience of leasing was new to me, as I had never leased always owned my car. The staff at Johnson City Toyota, Jason Garrett, Matt Malson, Case Farrior along with finance man, Shane made my shopping and leasing a very pleasant experience. They assisted me in my decision without any undue pressure. It was nice to deal with this well adversed, friendly staff. More

Inconsiderate sales force/manager My car (2007 Rav4) was scheduled for an oil change at 11:10 am and as I had to wait on my car, I decided to walk around the car lot. There was one ca My car (2007 Rav4) was scheduled for an oil change at 11:10 am and as I had to wait on my car, I decided to walk around the car lot. There was one car I was looking at and a salesman came over and asked if I wanted to look at the inside. As I had about 45 minutes to wait, I thought why not; and then I took a test drive. The car was okay; but I was not in the market for a new car. The salesman asked me to wait a minute to see what he could offer. His offer was way out of my price range. The salesman then wanted to show me another car, one which he said had more leeway in "dealing". The car was okay; but again, I was not in the market for a new car. At this time my car's service was complete. I paid for the service and the salesman said I would be reimbursed for the service if I left with a new car. The price, again, was out of my range. I told the salesman my grandson (age 13) was at home alone and I had to go. He asked me again to wait a moment to see what he could do. I know now I should have been rude and said sorry, I have to go; but I was trying to be courteous. This back and forth went on for about two more hours. At this point, I was extremely hungry, my grandson was calling to see when I would be home. I told the salesman I had to go and he asked for me to wait once again and brought out the sale manager who talked about another hour trying to get me to buy or lease the car. As I had had nothing to eat all day, my mental capacity was not as sharp as it should have been. Again, I told the salesman and manager that I needed to go as I was hungry and my grandson had been home all day by himself. I should have left; but I agreed to a lease on a car I really did not need just to get home. Then - they rushed me to clean out my car, the salesman helped me as he had a funeral to attend; by saying he cleaned out the glove compartment and doors. I was so glad to get out of there - at this time it was 5:00 or 5:15. I went home and realized the salesman had not cleaned out the glove box or the doors. I had some important legal papers in my glove box and had to return to the dealership to get them. AND I was not reimbursed for the service that was performed on my car. I have purchased several cars in the past; but never have I been treated like I was being interrogated and could not leave. I have driven Toyotas for the past 18 years and am sold on the quality of the cars; but do not recommend this dealership. More

Car buying experience This was the worst car buying experience ever. After taking my 2015 Nissan rouge in for a trade on a 2015 Toyota highlander only because the rouge was This was the worst car buying experience ever. After taking my 2015 Nissan rouge in for a trade on a 2015 Toyota highlander only because the rouge was to small for my wife's business needs, we were insulted by a trade in value offer of 15000.00 on a car that listed for almost 34000.00 a year ago. We went down the road to morristown and was offered 9000.00 more on our trade, which was a very good experience. Will never go to Johnson city Toyota again, ever! Crooks More

Productive afternoon I left with a beautiful Toyota Camry at a good price. The whole day was not stressful as the salesperson, Eric Wise, was courteous and understanding. I left with a beautiful Toyota Camry at a good price. The whole day was not stressful as the salesperson, Eric Wise, was courteous and understanding. More

Great car buying experience. I had the pleasure of working with Eric Wise, Cass Farrior and Shane (in finance). The employees were all friendly, courteous and professional. Th I had the pleasure of working with Eric Wise, Cass Farrior and Shane (in finance). The employees were all friendly, courteous and professional. The process of buying a car was much simpler than my past experiences. I recommend buying a car at Johnson City Toyota. More