Johnson City Toyota

Adam in the service department is a great asset to your business, very helpful and goes that extra mile to satisfy the customer!!!Great service department business, very helpful and goes that extra mile to satisfy the customer!!!Great service department More

Johnson City Toyota, was great. Ryan Wolf helped us find the perfect Tundra. And Craig Mayfield helped us setup a payment plan that met our needs. Thanks to everyone out there for your great work. the perfect Tundra. And Craig Mayfield helped us setup a payment plan that met our needs. Thanks to everyone out there for your great work. More

Good experience. People were nice and patient. Professional sales person. Made this exasperating experience bearable. Would recommend this place to other people who are looking to buy a new car. Professional sales person. Made this exasperating experience bearable. Would recommend this place to other people who are looking to buy a new car. More

Nice group of people, made buying easy and time efficient. Fair trade value and worked with me on the pricing of my new purchase. Finance people were great and accommodating as well. efficient. Fair trade value and worked with me on the pricing of my new purchase. Finance people were great and accommodating as well. More

Went in they had the rav 4 I need with the options I wanted.a lot better then Toyota of Knoxville and Johnson city was cheaper on their price wanted.a lot better then Toyota of Knoxville and Johnson city was cheaper on their price More

Took my daughters van in for service. Chris was courteous and attentive. vehicle was ready when promised. Will use JC Toyota again for service needs and attentive. vehicle was ready when promised. Will use JC Toyota again for service needs More

When you walk in the door, no one takes notice of you. You could stand there for almost an hour and not a single person would say a word to you, despite all of them standing around. We came, left, and ret You could stand there for almost an hour and not a single person would say a word to you, despite all of them standing around. We came, left, and returned 3 separate times before being assisted. When we were helped, my wife worked with the salesman, Lee, with whom we both had an incredibly difficult experience. After much difficult negotiation, they finally caved and brought down the price of their overpriced inventory vehicle. When we purchased the vehicle, the gentleman who helped us with the paperwork was not Lee, and was not quick, as he typed with his index fingers, making many grammatical and technical mistakes. After he was finished typing, he brought us a bunch of forms to fill out. One of them was authorization to pull our credit reports, and immediately under that waiver WAS OUR CREDIT REPORTS that were pulled prior to our authorization. (This is illegal) After this form was signed, we were presented with a list of all the banks they financed through. I explicitly circled Eastman Credit Union and told them we wanted to go through them. All-in-all it took 3 hours from the moment we sat down in the chair to fill out all of the paperwork, to get to the finance office. Once in the finance office, we were told that we were approved for a loan through the dealership, which I mentioned was not the financial institution we wanted our loan through, and referred our finance officer to the piece of paper he had in front of him that had Eastman circled. At this point he had to rework the application which took us almost another hour. We were finally glad to be out of there. However once we got home, the vehicle had trouble starting. ‘No big deal’ we thought, we’ll take it back to have them look at it. The dealership gladly took the vehicle to another dealership to have it looked at without indicating who would take care of the costs. Upon calling them later to double check, we were told by Lee that he had no idea who was covering it, but that he would check instantly and call me back. I had to call again the next day, and was told the same thing by him. I also checked in on the progress of the repair and was told they were still diagnosing it. It wasn’t until day 3 when I called back and asked to speak with Lee, and then asked Lee to let me speak directly to his manager, who told me they didn’t know the status of the car, and they THOUGHT the dealership might pay for it. I told them to find out definitely and give me a call back. Nothing. I called the next day and told them to make sure they had the vehicle ready by 1 so we could just take it. I told Lee that we just wanted to pick it up and let me fix it myself, to which Lee then tried to schedule another day for us to come down for them to finish diag. They hadn’t diagnosed it, and we never got a definitive answer on who would pay for it until we picked it up. Thank God it wasn’t us. We are happy to no longer have to deal with this dealership and would not recommend buying a car here. If you do, be forewarned, if you work with Lee and need something done, you must be firm. Double check your paperwork as they are not thorough, and make sure you get definitive answers from them. Additionally, check the vehicle’s value and how long it’s been on the lot. They’ll try to stiff arm you into a high price, but will eventually come down if it’s been on the lot a while. There are a lot of other great dealerships in the Tri-Cities. It’s a shame this one had the vehicle we wanted. More

I took my car in for service and Ben was very helpful and kind. It was a great experience and we will be back again! kind. It was a great experience and we will be back again! More

Doug was very professional friendly and knowledgeable. He explained the work that needed to be done before it was done. The waiting area was clean and orderly. explained the work that needed to be done before it was done. The waiting area was clean and orderly. More

Great experience as always. Adam Lipps was my advisor and he did an absolutely excellent job educating me on my required service. Fabulous customer service. and he did an absolutely excellent job educating me on my required service. Fabulous customer service. More