Johnson City Toyota

When you walk in the door, no one takes notice of you. You could stand there for almost an hour and not a single person would say a word to you, despite all of them standing around. We came, left, and ret You could stand there for almost an hour and not a single person would say a word to you, despite all of them standing around. We came, left, and returned 3 separate times before being assisted. When we were helped, my wife worked with the salesman, Lee, with whom we both had an incredibly difficult experience. After much difficult negotiation, they finally caved and brought down the price of their overpriced inventory vehicle. When we purchased the vehicle, the gentleman who helped us with the paperwork was not Lee, and was not quick, as he typed with his index fingers, making many grammatical and technical mistakes. After he was finished typing, he brought us a bunch of forms to fill out. One of them was authorization to pull our credit reports, and immediately under that waiver WAS OUR CREDIT REPORTS that were pulled prior to our authorization. (This is illegal) After this form was signed, we were presented with a list of all the banks they financed through. I explicitly circled Eastman Credit Union and told them we wanted to go through them. All-in-all it took 3 hours from the moment we sat down in the chair to fill out all of the paperwork, to get to the finance office. Once in the finance office, we were told that we were approved for a loan through the dealership, which I mentioned was not the financial institution we wanted our loan through, and referred our finance officer to the piece of paper he had in front of him that had Eastman circled. At this point he had to rework the application which took us almost another hour. We were finally glad to be out of there. However once we got home, the vehicle had trouble starting. ‘No big deal’ we thought, we’ll take it back to have them look at it. The dealership gladly took the vehicle to another dealership to have it looked at without indicating who would take care of the costs. Upon calling them later to double check, we were told by Lee that he had no idea who was covering it, but that he would check instantly and call me back. I had to call again the next day, and was told the same thing by him. I also checked in on the progress of the repair and was told they were still diagnosing it. It wasn’t until day 3 when I called back and asked to speak with Lee, and then asked Lee to let me speak directly to his manager, who told me they didn’t know the status of the car, and they THOUGHT the dealership might pay for it. I told them to find out definitely and give me a call back. Nothing. I called the next day and told them to make sure they had the vehicle ready by 1 so we could just take it. I told Lee that we just wanted to pick it up and let me fix it myself, to which Lee then tried to schedule another day for us to come down for them to finish diag. They hadn’t diagnosed it, and we never got a definitive answer on who would pay for it until we picked it up. Thank God it wasn’t us. We are happy to no longer have to deal with this dealership and would not recommend buying a car here. If you do, be forewarned, if you work with Lee and need something done, you must be firm. Double check your paperwork as they are not thorough, and make sure you get definitive answers from them. Additionally, check the vehicle’s value and how long it’s been on the lot. They’ll try to stiff arm you into a high price, but will eventually come down if it’s been on the lot a while. There are a lot of other great dealerships in the Tri-Cities. It’s a shame this one had the vehicle we wanted. More

I took my car in for service and Ben was very helpful and kind. It was a great experience and we will be back again! kind. It was a great experience and we will be back again! More

Doug was very professional friendly and knowledgeable. He explained the work that needed to be done before it was done. The waiting area was clean and orderly. explained the work that needed to be done before it was done. The waiting area was clean and orderly. More

Great experience as always. Adam Lipps was my advisor and he did an absolutely excellent job educating me on my required service. Fabulous customer service. and he did an absolutely excellent job educating me on my required service. Fabulous customer service. More

Outstanding service is normal for this dealership. Adam Lipps was my service advisor, he kept me apprised of my vehicle status and indicated future problems, (i.e. brakes, etc). You are fortunate to have Lipps was my service advisor, he kept me apprised of my vehicle status and indicated future problems, (i.e. brakes, etc). You are fortunate to have a service advisor that is knowledgeable about all vehicles and takes care of his customers. More

Doug was very friendly courteous knowledgeable and helpful I would highly recommend him I think he is a great asset to the dealership 5/5 helpful I would highly recommend him I think he is a great asset to the dealership 5/5 More

I love Johnson city Toyota. Mark arnett and lee mullin were excellent. I will send all my friends and family to see them. Such a great place to do business were excellent. I will send all my friends and family to see them. Such a great place to do business More

Great service as usual. Brittany was super helpful as per usual. She even got me in Earlier than my scheduled appointment time. Service was quick and got me back on my way. per usual. She even got me in Earlier than my scheduled appointment time. Service was quick and got me back on my way. More

Easy, great experience, Doug took good care of explaining today’s service visit and next service needs. Very nice gentleman as is the service department in general. today’s service visit and next service needs. Very nice gentleman as is the service department in general. More

The service department has a very knowledgeable and friendly staff. They also try their best to get your vehicle in and out in a timely manner. I recommend this dealership friendly staff. They also try their best to get your vehicle in and out in a timely manner. I recommend this dealership More