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Johnson City Toyota

Johnson City, TN

4.5
1,126 Reviews

3124 Bristol Hwy

Johnson City, TN

37601

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Showing 1,126 reviews

January 12, 2019

Rarity—I feel like we both won on a car deal Had a great experience at Johnson City Toyota today. Got a great deal on an end of year sale. We worked with Bryan Soto and Bill Tolbert. Highly recom More

by SuburbanSheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Soto, Bill Tolbert
January 05, 2019

They were very curtious in helping us purchase the car They are the best place I ever been to in helping us purchase the car they also was very honest I am glad we went there now we have our car More

by Softailbiker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
randy mark Craig
January 04, 2019

2019 Highlander Great experience! Friendly staff! We are extremely pleased and satisfied with our new 2019 Highlander, looking forward to many happy years with the To More

by Highlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Abdill, Andrea Dalton-Schaefer
January 02, 2019

Excellent employee Brian Myers always goes above and beyond! You have an outstanding employee in him, and he is very knowledgeable. Thank you for all that you do! More

by Brooke123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Myers
December 21, 2018

Bought a new Highlander We had done research and had the decision down to three different manufacturers. When we arrived at Johnson City Toyota, we were greeted by Levi Ande More

by hwj2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Anderson, Andrea Dalton-Schaefer, Ivan Sanders
December 09, 2018

Freindly and hard workers Staff was great and very knowledgeable about the vehicles. They work hard to get everything your wanting and get it done in a timely manner so your no More

by Wheeler88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Mullins, Ivan Sanders, Craig from financial,
December 02, 2018

Purchase of 2018 Rav4 Very nice employees...very helpful. Joseph did an outstanding job making sure to get us in the right vehicle. Highly recommend seeing him if in market More

by Morleygogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Sanders, Craig Layfield, Joseph Childs
November 30, 2018

Calls during lunch hour How unprofessional and stupid is that? I got an estimate on cars.com for selling my 2014 Elantra and these clowns wanted me to sell it to them for tho More

by Joseph Rzeczycki
Price
Recommend Dealer
No
Employees Worked With
Can't remember her name. Ashley? It was some young girl who called me again at 12:15 PM.
November 09, 2018

Brian is very knowledgeable in his position From the time you pull up to the time you leave the employees keep thier customers informed at all times so that there are no surprises. They are all More

by 4Runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Myers
November 09, 2018

Stereotypical sleazy car salesmen They pulled a bait and switch on me. Posted a car on cargurus.com for a crazy low price. I didn't believe it, but figured I would call. Salesman say More

by tigerblood230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob abdill
Nov 14, 2018 -

Johnson City Toyota responded

We are sorry to hear that you were not pleased with your purchase experience. We value you as a customer and we try very hard to provide great customer service to our customers. We have reached out several time to speak with you about the situation. We would like to use this experience to learn from and better train our staff. If you would like to speak with our GSM, Matt Malson, or our Used Car Manager, Kelly Winchell, they can be reached at 423-282-2241. Thank you for taking your time to share your comments.

Nov 14, 2018 -

tigerblood230 responded

No. No one has reached out to me at all about this situation. Please do not attempt to mislead by stating untruths. It does not look good.

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