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Johnson City Toyota

Johnson City, TN

4.3
1,131 Reviews

3124 Bristol Hwy

Johnson City, TN

37601

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Showing 1,131 reviews

December 09, 2018

Freindly and hard workers Staff was great and very knowledgeable about the vehicles. They work hard to get everything your wanting and get it done in a timely manner so your no More

by Wheeler88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Mullins, Ivan Sanders, Craig from financial,
December 02, 2018

Purchase of 2018 Rav4 Very nice employees...very helpful. Joseph did an outstanding job making sure to get us in the right vehicle. Highly recommend seeing him if in market More

by Morleygogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Sanders, Craig Layfield, Joseph Childs
November 30, 2018

Calls during lunch hour How unprofessional and stupid is that? I got an estimate on cars.com for selling my 2014 Elantra and these clowns wanted me to sell it to them for tho More

by Joseph Rzeczycki
Price
Recommend Dealer
No
Employees Worked With
Can't remember her name. Ashley? It was some young girl who called me again at 12:15 PM.
November 09, 2018

Stereotypical sleazy car salesmen They pulled a bait and switch on me. Posted a car on cargurus.com for a crazy low price. I didn't believe it, but figured I would call. Salesman say More

by tigerblood230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob abdill
Nov 14, 2018 -

Johnson City Toyota responded

We are sorry to hear that you were not pleased with your purchase experience. We value you as a customer and we try very hard to provide great customer service to our customers. We have reached out several time to speak with you about the situation. We would like to use this experience to learn from and better train our staff. If you would like to speak with our GSM, Matt Malson, or our Used Car Manager, Kelly Winchell, they can be reached at 423-282-2241. Thank you for taking your time to share your comments.

Nov 15, 2018 -

tigerblood230 responded

No. No one has reached out to me at all about this situation. Please do not attempt to mislead by stating untruths. It does not look good.

November 09, 2018

Brian is very knowledgeable in his position From the time you pull up to the time you leave the employees keep thier customers informed at all times so that there are no surprises. They are all More

by 4Runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Myers
November 01, 2018

Top service center in the area I have been in and out 4 times in the last two months with my cars for service, nothing but the best !! Fast professional service , best I have ever s More

by Buzz1488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Davis , Ben Lafollette
November 01, 2018

Estimated time on recall work was wrong by 5 hours I would not recommend this dealership for any service work. They tell you 3 hours and it ended up being 6 hours total. Never again More

by Dwayne
Recommend Dealer
No
Employees Worked With
Brandon
October 26, 2018

Treated very well. Well pleased with my sales person Started looking on line. I was given a great sales person. Upon arrival my wife and I were treated great. They found exactly what we wanted. We got go More

by Tonto rodregus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayan Shumate, Ivan
October 26, 2018

Praise for Brandon Ritter When I learned Brandon Ritter joined the Johnson City Toyota staff, I called him immediately with a concern I had about my Rav 4. As usual from my exp More

by Maysy2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Ritter
October 24, 2018

Simple They made a new car purchase very easy and I'm excited with my purchase. I would recommend anyone interested in Toyota to shop here. More

by Whitni25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van
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