Johnson City Toyota

Professional and Low-Keyed We spent two days on the Toyota lot and dealt with Mark Arnett. He was very knowledgeable and attentive and took all the time needed to answer our nu We spent two days on the Toyota lot and dealt with Mark Arnett. He was very knowledgeable and attentive and took all the time needed to answer our numerous questions since we had not purchased anything new since 2003. The actual negotiating of the price and then doing all the purchasing paperwork was time consuming. All the add ons, such as coatings and cover wrap, protections for this and that can become overwhelming however. It was a pleasure dealing the Financial Officer, Aaron, but again the amount of information and decisions to be made can be too much too fast!! More

Customer service Amazing customer service from the whole team. They were easy to work with and made sure I understood everything and worked very hard to make the deal Amazing customer service from the whole team. They were easy to work with and made sure I understood everything and worked very hard to make the deal happen! More

Atentive and knowledgeable salespeople Responded quickly to an internet inquiry. Salesperson was with another customer, but set us up with a colleague who took good care of us. Knowledgeabl Responded quickly to an internet inquiry. Salesperson was with another customer, but set us up with a colleague who took good care of us. Knowledgeable person showed us the bells and whistles of our new purchase. More

Purchase of new vehicle We shopped six dealerships, three outside the local area. Johnson City Toyota was our final choice. We began our search via internet looking for the c We shopped six dealerships, three outside the local area. Johnson City Toyota was our final choice. We began our search via internet looking for the car we wanted and their best price. We then began discussion via phone. After receiving six offers, our decision came down to two. Johnson City was far and above #1. From the internet experience with Andrea Dalton to our salesman, Van Redstone to the sales manager, Matt Malson to the finance manager, Mark Turner to the delivery coordinator, Lily Price, they treated us like family and very much wanted our business. They even introduced us to the service manager after our purchase. We have purchased many vehicles and We can honestly say that our very best buying experience has been and is with Johnson City Toyota. If anyone is looking for a new/used vehicle, we highly recommend Johnson City Toyota. From your first step with the internet, no one is better than Andrea and if you walk in to the dealership, ask for Van. You won't be disappointed. Professionalism, courtesy, friendliness, knowledge of the product and genuinely wanted to do business with you are the hallmark of Johnson City Toyota. More

Worth the visit! Ask for Van Redstone, he is easily the best sales consultant I have ever dealt with across several states and over many years. Van was a straight sho Ask for Van Redstone, he is easily the best sales consultant I have ever dealt with across several states and over many years. Van was a straight shooter and never once attempted to play the "sales game" with me. Treating your customers with dignity goes a long way, something most consultants miss in their attempt to make the sale. Thanks Van for your help! More

Bait and Switch? Dealer advertised a coupon maintenance special and did not uphold promise. Coupon for $19.99 oil change, tire rotation, alignment check, and car wash Dealer advertised a coupon maintenance special and did not uphold promise. Coupon for $19.99 oil change, tire rotation, alignment check, and car wash. Called to make the appointment, and described coupon. The scheduler gave me a 3:45 appointment. Next day, I get an email with a confirmation that lists all the services I was to receive, EXCEPT the car wash was left off. I both called and emailed back, saying to include the car wash, as promised on the coupon. The rep on the phone said they didn't normally do car washes "for the public", too many cars come through, and blah blah. I said the coupon plainly says car wash was included. This seems small, but it was especially important for me on that day, for reasons I won't get into here. She agrees finally, and says bring the coupon. I did, and was on time (early, actually). Greeted by a very friendly tech, I showed the coupon, and stressed I needed the car wash, but they could skip the tire rotation because it was not yet time for that. He agrees, and jovially promises to "take care of it". At almost closing time, the tech finally comes out and says, "sorry, we don't have time to do the car wash". I sat there in reception watching customers come and go, with repairs much more time consuming than a simple oil change and car wash. It was obvious to me that they had no intention of doing the car wash from the very beginning. So, I am fuming, but the worst is yet to come. The $19.99 service is now almost tripled, and is over $52.00!!! The tech points out the fine print on the coupon that says for 5 or less quarts, and my Tundra holds 8 quarts, so the $19.99 deal doesn't apply, and it's now $52.00 "after the discount". Of course, he didn't point out the fine print until AFTER I had the service done, even thought I showed him the coupon, and he knew what I expected! Although this is a very minor maintenance issue, I think this example speaks to the trustworthiness, honesty, and integrity of the dealership. This was BLATANT false advertising, if not bait and switch. If the dealership is this shady for such a small service, they certainly will not have my business when more major issues come up! Totally lost confidence in Toyota! More