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Johnson City Toyota
Johnson City, TN
1,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,125 reviews
October 07, 2017
Bait and Switch? Dealer advertised a coupon maintenance special and did not uphold promise. Coupon for $19.99 oil change, tire rotation, alignment check, and car wash Dealer advertised a coupon maintenance special and did not uphold promise. Coupon for $19.99 oil change, tire rotation, alignment check, and car wash. Called to make the appointment, and described coupon. The scheduler gave me a 3:45 appointment. Next day, I get an email with a confirmation that lists all the services I was to receive, EXCEPT the car wash was left off. I both called and emailed back, saying to include the car wash, as promised on the coupon. The rep on the phone said they didn't normally do car washes "for the public", too many cars come through, and blah blah. I said the coupon plainly says car wash was included. This seems small, but it was especially important for me on that day, for reasons I won't get into here. She agrees finally, and says bring the coupon. I did, and was on time (early, actually). Greeted by a very friendly tech, I showed the coupon, and stressed I needed the car wash, but they could skip the tire rotation because it was not yet time for that. He agrees, and jovially promises to "take care of it". At almost closing time, the tech finally comes out and says, "sorry, we don't have time to do the car wash". I sat there in reception watching customers come and go, with repairs much more time consuming than a simple oil change and car wash. It was obvious to me that they had no intention of doing the car wash from the very beginning. So, I am fuming, but the worst is yet to come. The $19.99 service is now almost tripled, and is over $52.00!!! The tech points out the fine print on the coupon that says for 5 or less quarts, and my Tundra holds 8 quarts, so the $19.99 deal doesn't apply, and it's now $52.00 "after the discount". Of course, he didn't point out the fine print until AFTER I had the service done, even thought I showed him the coupon, and he knew what I expected! Although this is a very minor maintenance issue, I think this example speaks to the trustworthiness, honesty, and integrity of the dealership. This was BLATANT false advertising, if not bait and switch. If the dealership is this shady for such a small service, they certainly will not have my business when more major issues come up! Totally lost confidence in Toyota! More
by The Biscuit
Employees Worked With
Ben Lafollette
October 05, 2017
What a joke If you enjoy wasting youre time going to look at vehicles that they say they have and don't, then this is the place for you. I wasted two Saturday's If you enjoy wasting youre time going to look at vehicles that they say they have and don't, then this is the place for you. I wasted two Saturday's here. The first one was spent waiting on a salesman that never did show, the second one not even being able to look at a truck that was supposed to be there. As if that weren't enough they decided to lo ball me on trade in to the point of humiliation. I'm done with this place, I've never been so humiliated in trying to buy a vehicle. More
by Truckman123
Employees Worked With
Jeff parish, Daniel over direct sales
September 30, 2017
Best Toyota Dealership in east TN After looking for the 4 runner we wanted in knoxville, bristol, kingsport, and johnson city, we finally found the 4 runner we were looking for and the After looking for the 4 runner we wanted in knoxville, bristol, kingsport, and johnson city, we finally found the 4 runner we were looking for and the best price! Great experience and service! More
by Dnave0024
Employees Worked With
Lili Price , Scott Ferrell
September 30, 2017
Easy to work with Friendly staff, found just what I wanted. Traded in my Avalon for a newer, used Avalon. Easy to work with. Confidence in their service Dept as well. Friendly staff, found just what I wanted. Traded in my Avalon for a newer, used Avalon. Easy to work with. Confidence in their service Dept as well. More
by KploveToyota
Employees Worked With
Kevin Stafford
September 30, 2017
Johnson City Toyota I had an issue with a used vehicle I purchased. I spoke with Scott Smalling and Matt Malson and they took care of my problem and got me into another v I had an issue with a used vehicle I purchased. I spoke with Scott Smalling and Matt Malson and they took care of my problem and got me into another vehicle that suit my vehicle needs as they have changed now. Thank guys More
by chuckstyle
Employees Worked With
Matt Malson Scott Smalling
September 20, 2017
Helpful salesman Dusty, the salesman, and the finance manager were very helpful during this experience. Helped me to find the vehicle I wanted with right price. They w Dusty, the salesman, and the finance manager were very helpful during this experience. Helped me to find the vehicle I wanted with right price. They were able to locate the particular model and make from another dealership and had it at their dealership within a week. More
by Jerry Vance
Employees Worked With
Dusty Stockton
September 11, 2017
AMAZING Dealership I went in and didn't have a clue to what would be good for me and my life style it didn't take long before my sales partner was on the track to what I went in and didn't have a clue to what would be good for me and my life style it didn't take long before my sales partner was on the track to what suited me best. The knowledge that he had was spot on and the willingness to keep getting vehicles and making sure they were ready for me to drive was simply dedication. I thought that it would take me longer and a lot of running to find the right vehicle but not here at Johnson city Toyota . I would like to Thank Ryan Potter and the Staff of Johnson city Toyota for a truly amazing experience. I love my 2016 Highlander . More
by happy
Employees Worked With
Ryan Potter
September 02, 2017
Fixed problem after buying car I bought a car and I had a problem I talked to the general manager Matt and he took care of it right away He is a good person and treated me right. He I bought a car and I had a problem I talked to the general manager Matt and he took care of it right away He is a good person and treated me right. He told me if I had any more problems talk to him. More
by camaro
Employees Worked With
Matt general manager
August 28, 2017
Nothing but excellence! I had an excellent experience dealing with Johnson City Toyota. The salesman Dusty was very friendly and helpful as was all the other employees that I I had an excellent experience dealing with Johnson City Toyota. The salesman Dusty was very friendly and helpful as was all the other employees that I dealt with. More
by Toyota Guy
Employees Worked With
Dusty Stockton
August 22, 2017
2017 RAV4 SE AWD The Johnson City Toyota dealership had a great selection of 2017 RAV4s. They were also offering a $5000.00 discount on their inventory of 2017 RAV4s. The Johnson City Toyota dealership had a great selection of 2017 RAV4s. They were also offering a $5000.00 discount on their inventory of 2017 RAV4s. Rob, our salesperson was very helpful and knowledgeable. I was able to find the model I wanted within my budget. The whole process and experience was pleasant, and every staff member we came in contact with was very accommodating. More
by GH157
Employees Worked With
Robert Abdill
