
Johnson City Toyota
Johnson City, TN
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everyone was extremely nice Everyone at the dealership was extremely nice and they were excited to help me get my 4Runner. It is truly reassuring when the employees are telling Everyone at the dealership was extremely nice and they were excited to help me get my 4Runner. It is truly reassuring when the employees are telling you they have the same vehicle and love it! More
Customer service addressed my concerns well! I have been a loyal customer since moving to Johnson City 3 years ago. The regular services I receive are oil changes, basic maintenance and this year I have been a loyal customer since moving to Johnson City 3 years ago. The regular services I receive are oil changes, basic maintenance and this year, new tires. I had a tire (6 months old) that was losing air. The first time I had it looked at during an oil change, I was told nothing was wrong. The second time I took it in because it continued to lose air - a month later - I was told that it was a nail hole in a place on the tire that could not be patched (they even drew me a diagram), and that I would need to purchase a new tire. Fortunately for me, I was traveling to GA the next day, and the only place in the area that had my particular tire in stock was Jan Davis Tire Store in Asheville, NC. When they removed my tire to inspect the damage, they recommended a patch Instead of spending $250+ for a new tire, I spent $20 for a patch. Update 8/26/17: After posting my review, Jeff C. at Johnson City Toyota reached out to me to explain their stance on patching tires in certain areas for safety reasons. They very graciously offered to replace my patched tire with a brand new tire free of charge. I admire how they handled the situation, and am thankful for a new tire for my vehicle. I would recommend reaching out to customer service with any concerns at this dealership, because they were very helpful. More
Easy trade This is the sixth 4-runner I have purchased. This time at the dealership was the most pleasant I have experienced in a few years. Chris and Scott wer This is the sixth 4-runner I have purchased. This time at the dealership was the most pleasant I have experienced in a few years. Chris and Scott were great. Thanks for making such a large purchase hassle free and stress free. More
Very pleasant and easy car buying experience!! I found three different cars on carfax and car guru that I was interesting in buying. I made the mistake of going to Johnson City Toyota last. I wish I found three different cars on carfax and car guru that I was interesting in buying. I made the mistake of going to Johnson City Toyota last. I wish I hadn't wasted the time on the other two. The salesman and sales manager were more than willing to work with me to get the deal I wanted. I left with the car I wanted at the price I wanted. They have a great team. Thanks More
Great Experience My salesman was Jason Garrett and he was absolutely one of the nicest salespersons I have dealt with in quite some time. There were a few bumps with My salesman was Jason Garrett and he was absolutely one of the nicest salespersons I have dealt with in quite some time. There were a few bumps with my purchase but Jason and Frankie worked diligently to make sure I was happy and enjoying my purchase. Would definitely recommend these two if you're in the market for a new or used vehicle. More
Excellent service, selections, and amenities. A wonderful car buying experience, with staff who were professional, very enjoyable to work with. All my future needs will be taken to Johnson City To A wonderful car buying experience, with staff who were professional, very enjoyable to work with. All my future needs will be taken to Johnson City Toyota! More
Great service and a great price Bought a used truck from Johnson City Toyota last Friday. Awesome group of folks. Since I was driving from Knoxville I called ahead to make sure the Bought a used truck from Johnson City Toyota last Friday. Awesome group of folks. Since I was driving from Knoxville I called ahead to make sure the vehicle hadn't been sold. Frankly I was shocked because the price was so low. When I arrived, they had pulled the truck to the side of the building and placed a sign in the windshield with my name. I was impressed. Chris Woodby was a knowledgeable and professional salesman. Josh in the business office did a great job as well. The fact is, even though I showed up with a check from my credit union, they were able to finance me at a rate over a full point lower. This will save me over $1000 over the live of the loan. I'm particular about the people that I do business with. These folks impressed me. I would highly recommend Johnson City Toyota. Sarah says give her a call. More
WOULD NOT SEND MY WORST ENEMY HERE Don't trust them with your worst enemies car. It has been an ongoing nighmare after another. They also don't have insurance they say, so damage they d Don't trust them with your worst enemies car. It has been an ongoing nighmare after another. They also don't have insurance they say, so damage they do to your car is on your insurance. They also state they do repairs they don't and joyride in your cars for no reason. Please take your car elsewhere to have it fixed. It is amazing I have over 15 friends who have also had issues with them, for some they could not even do an oil change right or and alignment. More
The rich gets better service My experience was unwelcoming. They just stand in a group and talk not asking if they can help with anything. I had to approach them. I had already do My experience was unwelcoming. They just stand in a group and talk not asking if they can help with anything. I had to approach them. I had already done my research on everything prior to my visit. They don't like that. I notice if you aren't rich looking then you don't received good customer service. Gnarled noses. Then posted on cargurus if a car is below retail market value by so much then that is taken off trade and plus they will want you to pay that cash....NEGATIVE!!! I recommend Toyota Kingsport and Bristol... More
Best car buying experience ever. Drove 2 1/2 hours to buy this car. Very friendly and professional dealership. Thanks to Jason Garrett, Dylan Shockley, and Chad Smith. I highly recom Drove 2 1/2 hours to buy this car. Very friendly and professional dealership. Thanks to Jason Garrett, Dylan Shockley, and Chad Smith. I highly recommend this dealership. Roger H More