Johnson Dodge Chrysler Jeep

BEWARE! !! THEY WILL SELL A LEMON TO YOU AND LIE ABOUT IT AND ALSO GASLIGHT YOU!!!! Used 2014 Jeep Grand Cherokee limited YOU SELL PEOPLE ON LIMITED BUDGES !! THEY WILL SELL A LEMON TO YOU AND LIE ABOUT IT AND ALSO GASLIGHT YOU!!!! Used 2014 Jeep Grand Cherokee limited YOU SELL PEOPLE ON LIMITED BUDGES AND WAS JUST IN A Horrific car accident with 2 brain bleeds…A FN LEMON!! We could have been killed in it when the breaks went out even though on the carfax it says you guys replaced the brakes a month prior!!! NO WAY THEY WERE REPLACED CAUSE THEY WERE RUSTY AND PATCHED!! And your “seller” lied to us from the beginning, lied on the car fax about the brakes and Darren tried telling us that ALL breaks go out in a year…with only driving max 20 miles (usually a lot less and it wasn’t even being driven daily) at a time and when I called 2-3 days after getting the car he told us the burning smell we were smelling was nothing to worry about even though it’s been going on from the beginning and the vehicle is overheating!!!It’s NOT the first vehicle owned by me and the second one from you people! This is illegal and we will be reporting to carfax for your lies on the basic safely features of brakes and safety checks and also to New Jersey's Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.), deceptive practices, false promises, and misrepresentations regarding the condition of a vehicle, PLUS A LAWYER! I’m NOT letting this go!!! AND YES WE HAVE TAKEN IT TO MULTIPLE REPUTABLE MECHANICS AND THEY ALL AGREE. You people lied to get rid of a car and after avoiding our calls was called a liar by the guy who sold it to us! I’ll be making all the other calls to media, the state and carfax..all for lying and deceptive practices that put not only people in my lemon vehicle at risk, but all other drivers! More

Would never recommend this dealership or do business here again. Absolutely awful experience with the service department and directors. Communication wasn’t lacked it was non existent. Took way too long to f again. Absolutely awful experience with the service department and directors. Communication wasn’t lacked it was non existent. Took way too long to find the problem and give our car back. We showed two different times and our car wasn’t ready talk about inconvenience. No loaner car was provided we were told one was being located and never heard of it again. Had the car for over 5 weeks. We took the car back to seek business elsewhere. More

Very disappointed with my experience at Johnson Dodge regarding my Grand Wagoneer. Communication and customer service were absolutely terrible throughout the entire process, and I constantly had to chase regarding my Grand Wagoneer. Communication and customer service were absolutely terrible throughout the entire process, and I constantly had to chase them down just to get basic updates instead of receiving any proactive communication. The professionalism was also unacceptable, including being cursed at over the phone by a member of the service department. I’m leaving this review to save other customers the headache that my family has had to deal with. This entire experience has been frustrating, exhausting, and completely unacceptable. Most frustrating of all, the issue with my vehicle was never resolved, despite it being in the shop for three months. Repairs were paid for, yet the problem remains unresolved and no refund has been issued. At this point, I am forced to take my Wagoneer to another dealership in hopes of finally getting it properly fixed. It is clear that neither the general manager nor the owner is taking customer concerns or service equality seriously. Based on this experience, we will not be purchasing another vehicle from this dealership or returning for service in the future. More