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Johnson Dodge Chrysler Jeep - Service Center

Budd Lake, NJ

4.4
44 Reviews

44 Reviews of Johnson Dodge Chrysler Jeep - Service Center

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October 09, 2024

The service rep was very polite and considerate. She helped resolve my issues. She was knowledgeable of my account. More

by awillsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Oct 10, 2024 -

Johnson Dodge Chrysler Jeep responded

We're delighted to hear that our service representative provided you with polite and considerate assistance at Johnson Dodge Chrysler Jeep. Thank you for sharing your positive experience, and we're here if you need anything else!

September 27, 2024

Was a great experience from front lady staff who took my vehicle and checked my in and took me to waiting area. Very courteous and pleasant and friendly addressed all my concerns and the mechanic who worked More

by Torresfamily671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure lol of names
Sep 28, 2024 -

Johnson Dodge Chrysler Jeep responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team at Johnson Dodge Chrysler Jeep provided courteous and friendly service, addressing all your concerns. We appreciate the kind words and look forward to serving you again! Safe travels!

July 25, 2024

Do NOT use the service department at this dealership. Shady! Has continuously missed things during routine maintenance and even after admitting it will not own the problem. Also admitted that their mecha More

by dianewomer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager Ann.
July 24, 2023

Terrible customer service. Super sloppy work for a dealership. Would not recommend to anyone that needs service. I had my jeep scheduled for pick up and drop off which was the More

by jriz2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Chapman , Ann, Courtney
October 20, 2022

Good luck getting your vehicle serviced in a timely fashion. Had my 2020 Jeep in on a Thursday got it back on the following Wednesday. Tech did a good job of diagnosing the issue and I was only charged More

by SJW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Courtney
October 16, 2021

Only reason I give any stars is because the employees are very friendly. I’ve had multiple problems with this dealership. When I first bought my used jeep I found the tires were worn out and old. They kind More

by KC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brett
Oct 20, 2021 -

Johnson Dodge Chrysler Jeep responded

Thank you for bringing this to our attention, and we apologize for the lack of communication. If you would like to discuss your concerns further, we'd be happy to help fix this situation. Please email your contact to johnsonautogroupmarketing@gmail.com.

Oct 22, 2021 -

KC responded

2 weeks after this issue, the 6 days after this and two emails to your dealership, and still no one has contacted me. Unreal

August 26, 2021

First time a t a dealership and took almost 2.months I am now bankrupt lazy never called me and was promised everything under the sun and they did non of the above. Now truck doesn't run. on top of huge gau More

by Never again
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anne service manager. Jon johnson owner. Bethany
Aug 30, 2021 -

Johnson Dodge Chrysler Jeep responded

Thank you for taking the time to share your recent experience. We appreciate you as a customer, and it's hard to hear we let you down. If you would like to discuss your concerns further, please email your contact to johnsonautogroupmarketing@gmail.com.

October 15, 2020

COMPLETELY UNPROFESSIONAL, so I went in to look at a used car, everything checked out and I told them I would be back next week to put in my down payment. They agreed and I signed a form STATING the final ag More

by Ismael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy
Oct 19, 2020 -

Johnson Dodge Chrysler Jeep responded

Hi Ismael, we're sorry to hear about your recent visit. This isn't the 5-star experience we expect for our customers and would like to discuss this with you further. If you would like to discuss your concerns further, please email your contact to johnsonautogroupmarketing@gmail.com

November 23, 2019

RUDE AND RIP-OFF My car was dead and had to tow it to them as I figured there was issue with battery and might be alternator. First Courtney Knudsen who is service adv More

by vickyaryan989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Courtney Knudsen
September 11, 2019

So Very Disappointed! Our Jeep commander has been at Johnson since July! Delays and more delays, they were always waiting on a part. Car has a little over 100K miles on it More

by Disappointed
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Briana & Ann