Johnson Dodge Chrysler Jeep - Service Center

If this wasn't the only Jeep service center in the immediate area, they'd be out of business. Earlier in the week, I scheduled an 8:15am (Friday morning) appointment for my Jeep. The service was a rec immediate area, they'd be out of business. Earlier in the week, I scheduled an 8:15am (Friday morning) appointment for my Jeep. The service was a recall. On the recall notice, Jeep stated that the service would take around 1.5-2 hours. When I arrived at the dealership, the asst service manager stated that the service would be around 4-5 hours! I told her that I needed to be at Newark airport by 5pm and she said it wouldn't be an issue, given that I was dropping the car off at 8:15AM. As a result of reading others complaints about the dealership, I decided to do a drive by 3.5 hours after dropping off my Jeep. Guess what?.... it was still in the same exact parking spot. When I approached the counter, I immediately asked for my keys back. The asst. service manager seemed bewildered... as if this had never happened to her before. She immediately tried pleading with me, stating that the most recent recall fix that they did was only an hour and 45 minutes. I said that I lost my trust in their service department and walked out. Upon entering my car, I thought it best to seek out the service manager, Pete. I went back into the dealership and took Pete away from other customers as to not upset him. I explained to Pete how disappointed I was in his department. Pete immediately resorted to excuses - "These fixes take time" to which I replied "I had an 8:15AM appointment" to which he replied "we can only do one at a time" to which i replied "why would you schedule appointments at specific times if your service department can't handle the demand". I told Pete that I was going to write a review on here and he immediately started to offer concessions (big word for you, Pete). He said "i'll give you a loaner car"... I told him that I don't live around here and was only in town for Thanksgiving. He said "so you don't want a loaner?" I told him then i would need to fill up the gas tank and drive over an hour each way. He said he would pay for my gas and give me other service for free to make up for it. Sorry Pete, you can't buy your way out of your lack of service. My suggestion to the dealership is to learn how to schedule appointments so that fixes are done in a timely fashion. I'm looking forward to receiving top-notch service at a dealership closer to where i live. Now, off to the airport! More

Johnson Dodge told me anything I want to hear to sell me a vehicle and now three years later they are unresponsive and not helpful. They are refusing to honor the warranty they provided when purchased. They a vehicle and now three years later they are unresponsive and not helpful. They are refusing to honor the warranty they provided when purchased. They do not return my call and when I finally get someone on the phone which usually takes about three calls they seem giddy to tell me they won't cover it. I will not buy another vehicle from Johnson Dodge and wouldn't recommend to my worst enemy. I also will not purchase another Jeep as they are made with subpar material. More

I came in for a simple part for my jeep and once I bought it 15minutes later I found out it wasn't the correct part so I returned it. When asked to return it the parts employee (mike) instantly through a sn it 15minutes later I found out it wasn't the correct part so I returned it. When asked to return it the parts employee (mike) instantly through a snobby comment at me that I cannot return it. After arguing with me in front of the entire staff and parts department, he inspected the part and saw it hadn't been used. He gave me to the receptionist (who was polite and professional) mike continued to talk about me to his coworkers and bad mouthing me. Never going there for any parts or services . More

FIVE STAR SERVICE? WRONG!!! It is crystal clear why Chrysler is in trouble, they let a service department like this exist, I took my vehicle in for a minor issue and now it is almost a year later, And Chrysler is in trouble, they let a service department like this exist, I took my vehicle in for a minor issue and now it is almost a year later, And the problem still exists, on the phone back and fourth and when (they) finally gave up on me I reached out to the manufacture…Chrysler tells me that they cant help me and that I need to take legal action against Johnson Dodge. Listen,!!! Do yourself a favor and STAY CLEAR OF THIS DEALER!!!! ...AND Chrysler More