Jones Bel Air Nissan

Amazing Experience Bong was my sales guy and he was extremely helpful, professional and his work is beyond expectations. I highly recommend him to anyone shopping for a Bong was my sales guy and he was extremely helpful, professional and his work is beyond expectations. I highly recommend him to anyone shopping for a car. I never had the experience to go into a dealership and be in and out with my brand new 2017 car. Bong made this amazing deal happen for me and I'm beyond grateful. All in all the whole Belair Nissan dealership is highly recommended. More

Excellent customer service I returned to Bel Air Nissan to purchase my second car from Jay. He was attentive and worked with me to find the right vehicle for my family. I returned to Bel Air Nissan to purchase my second car from Jay. He was attentive and worked with me to find the right vehicle for my family. More

Easy to deal with Buying my new car from Jones Nissan was an great example of a great company. Ray my sales associate was great to work with and very patient with me. I Buying my new car from Jones Nissan was an great example of a great company. Ray my sales associate was great to work with and very patient with me. I highly recommend Ray and Jones for any purchase! More

Easy trasaction I was very satisfied with this sales experience. Ray Washington the sales person was very knowledgeable and very accommodating. The managers were all I was very satisfied with this sales experience. Ray Washington the sales person was very knowledgeable and very accommodating. The managers were all very helpful in securing a great rate for my financing, and overall making me feel very welcome. I will definitely purchase again from this store. More

Quick and painless Ray was wonderful! I totally recommend him for anyone looking to purchase! He was efficient, prepared, and knowledgeable. The entire experience was pa Ray was wonderful! I totally recommend him for anyone looking to purchase! He was efficient, prepared, and knowledgeable. The entire experience was painless. I wouldn't go anywhere else. More

Awesomeness! Hi I can only give great reviews on every purchase I have made. My sales rep Ray Washington has been there thru every step and every chuckle. Eric Ol Hi I can only give great reviews on every purchase I have made. My sales rep Ray Washington has been there thru every step and every chuckle. Eric Oliver is always there to step in when I have questions if Ray is not available. Chad Duke did a great job to get me my Pathfinder which I love. Lamar Williams worked very diligently to get the loan done and taken care of. Just awesomeness in customer care. Cordially, Carla Jones More

Sakes personnel were very professional. Sales rep and manager went out of their way to find the exact car that I wanted to purchase. The car that I wanted was not located on the lot so the Sales rep and manager went out of their way to find the exact car that I wanted to purchase. The car that I wanted was not located on the lot so the sales person and manager made a phone call and found the car and the sales person Mr. Johnson drove and picked the car up and brought it to the dealership. More

Great sales rep Ray Washington is a pleasure to work with. This is our 2nd car leased from Ray. Friendly management staff and service make this visit worthwhile Ray Washington is a pleasure to work with. This is our 2nd car leased from Ray. Friendly management staff and service make this visit worthwhile More

Lies and more lies I purchased a car in April of 2016. The dealership let me take the car on an extended test drive overnight, which was nice. Haggling was lengthy, thei I purchased a car in April of 2016. The dealership let me take the car on an extended test drive overnight, which was nice. Haggling was lengthy, their sales techniques are aggressive, and most of it was directly with the sales manager bypassing micromanaging my salesman. They wanted to claim that my trade in was only worth 3K because of the VW Dieslel scandal (note, I did not have a TDI). Claiming that the value of all VWs had dropped dramatically. Played this card that their computer wouldn't allow for a generated appraisal. However, in the end they did give me 6k trade in value, which was over KBB. But, I had to fight for that. When it came to financing, I specifically stated that I would sign their paper to run credit check run to get a loan going, but i wanted them to only apply to one credit union. I told them that I did not want to have them shop various banks for me and I had already checked out the interest rate with that FCU and knew my credit score. They said that would not be a problem, they can simply reach out to that credit union. Smoke and Mirrors. Lo and behold, I received 20 different pieces of mail from various banks a few weeks later. My credit score went from being 745 to 648 after the purchase of this vehicle. However, I did give my salesman the benefit of doubt for miscommunication with their finance dept. In addition, they described their Jones for a lifetime and carwashes to be misleading. The carwashes were described as a full service car wash. Eh no, not the case in the slightest. Fast forward to servicing. 1st servicing occurred -- I noticed that there was an odd sound occurring when turning the steering wheel at low speeds. The service attendant, casually explained to me, that he had looked it up in their system, but I would have to say the phrase, "it sounds like a knocking" in order for them to fix it. Knowing, that the techs were able to reproduce the sound. (seemed silly to tell me make me say the phrase) He said he'd call me when the parts were in to replace the washers. 2 months later no call, i called back no record of it in the system. Asked me to come back in to show it to them. Came back in, the tech's said, this is normal -- all Rogue's sound like this. Nothing to worry about. So i googled and found a service bulletin "Description: NISSAN: SOME VEHICLES ARE EXPERIENCING A POPPING NOISE WHEN TURNING EITHER RIGHT OR LEFT COMING FROM FRONT COIL SPRINGS AND BOTH FRONT COIL SPRINGS AND STRUT BEARINGS NEED REPLACING. MODEL 2014-15 ROGUE. *PE" and showed it to them. They claimed that it didn't apply to the 2016, so there's nothing than can do. Now that this Rogue was totaled, I want to get another one because of how safe everyone was. But I really don't think I will not be buying from Jones and I definitely won't be getting a crappier interest rate thanks to all of the unnecessary hard inquiries. Free oil changes aren't worth all of this. More

Horrible Customer Service I purchased a car on Wednesday 6/8/16 from Ray Washington. The purchasing part of my experience was great. Customer service was great until you actual I purchased a car on Wednesday 6/8/16 from Ray Washington. The purchasing part of my experience was great. Customer service was great until you actually have an issue. Seems like the managers at the Bel Air Nissan doesn't want to deal with any problems that come their way. When I purchased my Nissan Versa Note, Ray told me that I was required to pay a deposit. I told Mr. Washington that I didn't have that kind of money but that I would be canceling the manufacturer's warranty, extended warranty and GAP insurance on my trade in and it should be close to that. I also explained that it could take 4-6 weeks to do so and that they (your company) would have to hold my check and I would call in to give the approval to deposit the check. Ray told me that would not be a problem to hold the check until I called. I think there was a disconnect between the finance office and the accounting office because my check was deposited 2x in June (2 weeks apart) causing 2 overdraft fees. I was also told that I would get all of these discounts by one of the owners (Brian Kilby) for buying 3 cars previously from Jones Junction, and my first payment wouldn't be due for 45 days. I checked my paperwork and noticed that I didn't get any of the discounts that I was told that I was getting and that my first payment was due on 7/8/16. I had left 3 messages for the Nissan manager Chad, spoke to Chad 2x (said he would look into and call me back), left a message for the office manager Michele Rubino, and left a message for the owner Bryan Kilby to call me and have yet to hear from anyone. On July 1st, Lamar Williams called me and told me that he could fix the due date for me and proceeded to tell me that he would meet me anywhere to sign the new contract. I explained to him that my company closes at 9 and that I could be at a Mcdonalds by 9:30. He said he would meet me there. I waited at the Mcdonalds for 45 minutes before he texted me to tell me to come to Jones. I could have been home in bed by 9:45 if he had told me to just go to Jones in the first place! The reason why I stopped at Jones Junction to buy a car was because I would get free oil changes, and free car washes for as long as I owned the car. The first 3 cars I purchased from Jones went without a hitch but this 4th car has been nothing but issue after issue. The car is great but the customer service is something else. I'm hoping to get this resolved as soon as possible so that I can further enjoy the purchase of my new vehicle instead of resenting it. I believe this will be the last time I purchase a vehicle from Jones Junction. I only gave 1 star because the customer service I received the day of purchase was great and you also have to give a star rating. More