Honest, forthright, genuine, knowledgable, professional, personable, responsive, and courteous--these are the words that come to mind when I think about the experience that my fiancee and I had yesterday in dealing with Kirk Newcomer at Jones Buick GMC.
Everything was straightforward and up-front. First off, after I called with interest, Kirk had put a "sold" sign on the truck at the start of the day, as promised, essentially reserving it for me to come take a look at. He did this even though I had made no promises whatsoever about buying it--just that I wanted to take a look. Second, he knew what he was talking about with the truck itself and with the warranty that came with it. Third, he had great responses to the concerns that came up for me in comparing the truck I bought (a GMC Yukon XL) to a similar truck from a different manufacturer. He did this without badmouthing other dealers or brands. Fourth, and this was really important, Kirk knew when to "sell" and when to just converse about the truck; when it was appropriate to make a case for the sale, he did so, but was never even remotely pushy. Fifth, when I saw something I thought needed to be handled on the truck, there was no b.s., whatsoever, just "here's how we will handle it; is that o.k. with you?" Sixth, the advertised price was already great, and we ended up with an even better deal. Finally, Kirk knew the overall operation really well and was a huge help in both dealing with insurance and in expediting the paperwork.
The other salespeople on the floor seemed to follow this general vibe. While the shop was going over the truck, I wandered around checking out other cars and trucks and was left alone to investigate, sit inside, etc., without having some salesperson come swooping in like a bird of prey.
Coming from a little over two hours away, I was not sure what to expect at the start of the day. Having dealt with all varieties of used car dealers from all over the country, I was steeling myself for the worst: maybe I'd show up to find the car sold out from under me and offered a "similar" one, or find that the "price" was not the actual price, or have to spend eons "negotiating," or have to deal with a salesman who doesn't know jack about the car he's trying to sell me, or some other shenanigan that give car salesmen a bad name. All those worries were put to rest, and we walked away happy with our experience and with our new (to us) truck.