Jones Chrysler Dodge Jeep RAM
Bel Air, MD
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310 Reviews of Jones Chrysler Dodge Jeep RAM
I've been a customer of Jones for many years and I always found all of their services and facilities to be exceptionable. Their employees truly care about the customer, their needs, and doing the right thin found all of their services and facilities to be exceptionable. Their employees truly care about the customer, their needs, and doing the right thing. I give them an A+, in today's world that is truly awesome. Thank you! More
I took my truck in for service and the Jones team went to work.Great bunch of people who always go above and beyond to make sure your a Jones customer for life.Plus I like the free car wash and all the other work.Great bunch of people who always go above and beyond to make sure your a Jones customer for life.Plus I like the free car wash and all the other little pearks that go along with the Jones dealership. More
I recently bought my 2010 Dodge Ram 1500 HEMI at Jones. The help I got from Larry Kropff was great, he put me in touch with Brandon Rooney at the Showroom and he worked me a great deal. When there was a mi The help I got from Larry Kropff was great, he put me in touch with Brandon Rooney at the Showroom and he worked me a great deal. When there was a minor mis-hap with a wheel on my truck while they were spraying in my bed-liner, Larry Kropff then had Steve Martin assist me in correcting the issue, and that was done within minutes! Any time I call, stop by, or request help in any way, Larry and his staff at the Chrysler Service Dept go above and beyond to see that I am satisfied when I leave there. Great place to do buisness! More
What a wonderful dealership. Very friendly and very nice. Would not take my car anywhere else. Wonderful accompanied and very under standing. Wonderful service, clean and very professional. I love all the Jo Would not take my car anywhere else. Wonderful accompanied and very under standing. Wonderful service, clean and very professional. I love all the Jones for lifetime that comes with new purchase of a new car. Wonderful service department and I love that when I pick up my car they have already had it washed for me. More
Over 30 years, three generations of my family has shopped at Jones Toyota and we have always been treated fairly. We have used Jones for sales, service and the body shop. The sales team is always very helpf at Jones Toyota and we have always been treated fairly. We have used Jones for sales, service and the body shop. The sales team is always very helpful and friendly. The service does excellent as does the body shop. They always keeps you up to date on the status of your repairs. More
Over all our experience was a great one. They really worked hard to earn our business, they were not pushy, and they listened to our concerns. They knew what they were selling, and they were more then w worked hard to earn our business, they were not pushy, and they listened to our concerns. They knew what they were selling, and they were more then willing to answer any question no matter how big or small they were. It didnt matter if they didnt know the answer, they found someone that did, and made sure we were happy with our truck. This is our 4th vehicle purchase through Jones, and every time they have been willing to work with us, no matter what the situation is. More
Brought my vehicle to Jones for routine service, service writer was very friendly and helpfull, work was completed promptly. They told me my tires where worn past recommended levels so i asked for pricing o writer was very friendly and helpfull, work was completed promptly. They told me my tires where worn past recommended levels so i asked for pricing on a set, the price was very good (I know because i had recently priced tires at a local tire shop) so I had they replace them. Tires were in stock and install same day. I would recommend the service here at Jones to anyone how asks. More
Recently I decided to purchase a new vehicle so I went Jones Junction for pricing and ordering. They explained all of the options on the current year vehicles in stock and also tried to locate a vehicle t Jones Junction for pricing and ordering. They explained all of the options on the current year vehicles in stock and also tried to locate a vehicle that would match my desired options. It was too late in the year to find that particular vehicle. They ordered a new vehicle for me. Weeks into the order I changed my mind on the color and they graciously contacted the plant to change the color. They have been so very accommodating and very pleasant through the whole process that I decided to purchase another vehicle that has a limited production. The car was originally ordered without The optional sunroof. Again they called the plant and changed the order at the last minute prior to production. To me these changes are very much appreciated and that has made me a "Jones for Life" customer. Also the price for the vehicles was even lower than anticipated as I had priced the vehicles at other dealers and the internet so there was no need for negotiating. More
I decided that is was time for me to get a new car. This being my very first new car EVER, I wanted to get a great deal and a great dealership to back it up. I originally went to the dealership to look at a being my very first new car EVER, I wanted to get a great deal and a great dealership to back it up. I originally went to the dealership to look at a truck I saw online. I went to look at it when the dealership was closed. I found the truck and took a look at it on the lot. I liked what I saw so I submitted a request for a test drive and an apprasial for my vehicle I was currently driving. I received a very quick response from Diane about setting up a time to come and check the truck out. The website also sent me a quote for my vehicle. I came into the dealership to take a test drive and I met Calvin. Calvin was very eager to help without being pushy. We took a drive in the truck I was looking at. It seemed nice so we went in to talk about price. After a couple trips to the sales manager, it was found that there was an error with one of the quoted discounts on the website and infact the price online was not the actual price. Slightly discouraged I left the dealership. I started researching New Dodge Rams and Emailing Calvin back and forth. Calvin was able to find a few Ram 1500s nearby in the price range. Doing some searching on my own I found the truck I wanted at another dealership about 20 miles away. I originally started negotiating with that dealership on price. After I had gotten them to their absolute lowest price, I again contacted Calvin. Calvin, along with some of the other sales staff, was able to find all the discounts and rebates I qualified for. Ultimatly I was able to save a few hundred dollars on the price by buying from Jones. What was more important was the fact that I was able to get the Jones for Life package. So, I had Calvin secure the vehicle that was at the other dealership and I bought it from Jones. Not only did I get it cheaper, I also got the Jones for a Lifetime. It also didn't hurt that Jones is much closer to where I live and they also sent a referal check to my friend for letting me know about Jones. I have had the truck for about 2 months now and I have already used the Jones for a Life time. I have got the truck washed for free a few times and I was able to get my girlfriend a professional manicure for free. All in all it was a great buying experience. I recommend Jones for all car purchases, New and Used. More
9 years ago I needed two new cars. In both cases, I could not readily get a price from these people. They were determined to sell me what was on the lot and not look for what I wanted. Infact, in the could not readily get a price from these people. They were determined to sell me what was on the lot and not look for what I wanted. Infact, in the case of my Concorde, they said that Chrysler did not equipt a car the way I wanted it. I went to cooks and they found the car I wanted in Pa and the price was very good. I went back to jones and they insisted the car I wanted did not exist and that Cooks was just baiting me in with an impossible offer. Well, I have been driving that non existant car for almost 10 years. Jones simply didn't know their product or maybe worse. Same year tried to buy a sebring from them. Same run around and non answers and high price. Went to cooks again. May 08 needed a toyota convertable. Shopped and compared and sales person said he'd match the price at a dealer across town. When we got there the car was washed and had temp tags on it. Then he told me he had made a mistake and the car would cost $1,900 more that he said. Here is the best part. The salesman asked for the name of the dealership across town and said he was going to call and pretend he was shopping for a car for his wife and prove to us that they could not sell me the car in question for that amount. I took the phone myself, called the salesman and went over the numbers which were in order. The sales manager promised everything and never offered to honor the price. I bought the car from R and H and it was identical to what Jones had. My experience this past week was equally disappointing. Sales person really didn't know his cars but he was new. I saw a sales sticker on one of their 2.7 300s in the morning on the way to work. I called and asked if I could drive one that evening. When I got there, they had the same car I had seen that morning ready for me to test drive. When we sat down to talk price, the sales person produced the same orange sales tag I saw that morning and said it was going to go on sale the following Saturday but the sales manager said I could have it for the price on the palcard. I pointed out I had seen that very tag on the car that morning and they just denyed it was there. So then we digressed to "how much are you willing to pay" peppered with alot of how fluff about how Jones is my neighborhood dealer. Bottom line is I got the 300 with more extras including the 3.5 for $1,700 less than what they were trying to sell me the stripped down 2.7. Father in law got his first Toyota there but last two (he buys new every three years)came from other delers. Brother in law had the same experience I had a few years ago shopping for a Chrysler. More