Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jones Family of Dealerships
Lancaster, PA
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
171 Reviews of Jones Family of Dealerships
August 07, 2026
Horrible customer service. Did not give us an appt time to buy a car on the date we decided. The salesperson Jared texted us 3 times and when we responded shortly after he told Did not give us an appt time to buy a car on the date we decided. The salesperson Jared texted us 3 times and when we responded shortly after he told us the first time was taken. So we tried for the second time he then told us that time was taken. Informed us they only had one person to do the sales paperwork. So on a 35k+purchase they acted like we were an inconvenience. We went elsewhere and would not recommend this dealership. More
by Mpharrison04
Employees Worked With
Jared
March 19, 2026
Very pleased with the attention to detail by our salesman. Very helpful and answered every question and was very thorough when going over the car with us. salesman. Very helpful and answered every question and was very thorough when going over the car with us. More
by Hildasolito
Employees Worked With
Heaton Diffenderfer
March 10, 2026
First time dealing with Jones Acura and I was impressed with the dealership. Everyone was friendly. Steve Green was our salesman and he was courteous, professional, and knowledgeable. He made the process s with the dealership. Everyone was friendly. Steve Green was our salesman and he was courteous, professional, and knowledgeable. He made the process super easy and took the time to explain all the details of the car. I would definitely recommend him to anyone looking for a new vehicle. More
by JMarshall
Employees Worked With
Steve Green
September 22, 2025
Our salesman was Andy Pilotti. He was very professional and friendly. He understood our needs and wants. I was going to buy another car but after the deal they put together, I was He was very professional and friendly. He understood our needs and wants. I was going to buy another car but after the deal they put together, I was convinced to buy the Acura. I highly recommend Jones Acura and their team. More
by Doyle
Employees Worked With
Andy Polotti
June 03, 2025
I purchased my dream car with Thomas Myers, he’s make the process so simple and very fast for me to be available to get the car that I wanted, I was so happy with his services, he’s great with his clients, e process so simple and very fast for me to be available to get the car that I wanted, I was so happy with his services, he’s great with his clients, everyone that was part of my purchase was great and very kind. Thomas i want to thank you for everything and I recommend him 100% I know he would make your entire experience great. More
by karla Guzman
Employees Worked With
Thomas Myers
June 01, 2025
Hands down best service department around. John in service is a wealth of knowledge with over 20 years in the industry. Honest, friendly and quality work. John in service is a wealth of knowledge with over 20 years in the industry. Honest, friendly and quality work. More
by gabeleemyles
Employees Worked With
John
March 19, 2025
Brian Foy is an absolute disgrace to this dealership. His outright rudeness and unprofessional demeanor single-handedly ruined a potential sale. It is shocking that someone with such poor customer servic His outright rudeness and unprofessional demeanor single-handedly ruined a potential sale. It is shocking that someone with such poor customer service skills is allowed to represent this business. I would strongly advise anyone to take their business elsewhere, as I would never recommend this dealership to anyone. More
by John Hurford
Employees Worked With
Brain Foy
January 16, 2025
I bought a 2021 GMC Sierra back in August 2024. Mike Rush was super helpful and professional. Early in January 2025 I called about a tire pressure issue. It turns out when the dealership rotated Mike Rush was super helpful and professional. Early in January 2025 I called about a tire pressure issue. It turns out when the dealership rotated the tires, they didn’t reprogram the tire sensors to match. , as they did all the work from day 1 being a lease for 3 years. All the tires and indicators didn’t match up I called to talk to Mike but, he didn’t work there anymore so I talked to whoever answered the phone. That guy wouldn’t give me the time of day, I asked if he could just reprogram the tires since the problem originated there. He said I do t owe you anything! Wow, I guess once they sell you the truck you are dead to them. I went to a tire place and they did that for free. Such an easy fix to make a customer happy and they blew it. I will never buy from them again. I ended the call with if Mike Rush was there he would have helped me. They never even bothered looking up my name, sale, or truck history. I later looked on GMC rewards and saw I get a free tire rotation. He would have known that if he bothered to look. Again they lost a customer over something so easy to fix that was their mistake to begin with. If I knew where Mike worked at I would buy from them next. More
by wildbill1057x
Employees Worked With
Mike Rush
